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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews

514 Reviews of BMW of Toledo - Service Center

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November 02, 2020

Kyle was awesome as usual. Car was done as promised and loaner was great. Never anything but professional service and care. Will. Always use Yark for my bmw needs More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

November 01, 2020

This dealership has great service and employees. Iam always treated respectfully.The waiting area is clean and pleasant. My questions are always answered in a way I can understand. My car is always in g More

by nancy.wm.93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer
Nov 04, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 30, 2020

A service was scheduled and completed as promised in a timely fashion. Kyle made sure the drop off and pick was fast. My car was washed and ready for pick up early More

by PHILRKURTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your service experience with us! We appreciate your business and look forward to serving you again in the future!

October 28, 2020

Great service and people! I brought the car in for service oil change tire rotation. They had me in and out in very short time! More

by W Bickley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 28, 2020

Courteous and prompt customer service. The staff was open and honest and very accommodating. I was able to get my car back in a very short period of time with all points inspected and brought up to standard More

by ADUGAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 27, 2020

Dealer didnt help me resolve my problem told me rotors were under tolerance but then agreed to put them back on, asked them to service my ac for issues told me i had a rodent issue, no rodent issue wanted More

by shiheh47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your review to proper management for further information. You authorized replacement of the brake rotors and then refused to pay for them. We had to reinstall your old brake rotors for that reason. The rotors were recommended along with the new brake pads due to corrosion. The old rotors measured above minimum thickness. We’re glad to hear the foul odor has gotten better. Perhaps the disinfecting process we used had some residual effect after the car sat for 4 weeks. We’d be interested in seeing any picture of the old air filter. We had no reason to remove the air filter, nor are we aware of a way it could be installed backwards due to its design.

October 27, 2020

My experience with BMW service was quite pleasant. Jim McAuley listened and took care of my car... and me Thank you again and we’ll see you in 6 months More

by ROBCINTRON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 23, 2020

Great experience. Everyone was very helpful. BMW can just be pretty expensive. Some of the recommendations I feel are unnecessary. But overall the experience was a great on and the service department and sal More

by djccoop498
Recommend Dealer
Yes
Employees Worked With
Steve Kizewic
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 21, 2020

I have to return because they did not reset the computer for my oil change. Detailing left the dash board with smudges :-{ John is helping to resolve and has been very responsive More

by LORICANNON2141
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

BMW of Toledo responded

Thank you for your review and bringing this matter to our attention! We appreciate knowing your experience and look forward to resolving your issues! Please let us know if there is anything more we can do!

October 21, 2020

10 to 15 minutes turns into 30 very easily.We’ll see if 10 to 15 minutes turns into 30 very easily. We’ll see if check engine light problem is fixed by cleaning out the computer informing More

by TWinsor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your feedback with us! We appreciate your feedback because it allows us to focus on areas in which we need to improve. We look forward to serving you again in the future!

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