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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews

514 Reviews of BMW of Toledo - Service Center

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December 03, 2020

First service on my BMW; everything went well and they got me in and out faster than expected. I was happy with the services received. More

by NANKAT3321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 03, 2020

Yark provided good service. But I recommend to improve “vehicle check report”. At $268 it doesn’t seem necessary or add any value. It is just an overpriced error scan. I believe it is BMW fault asking to More

by Pauloxxi
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your feedback with us! We appreciate your business and look forward to serving you again in the future!

December 03, 2020

Last two visit cost me more money because the dealer / service people missed key issues when checking car. When I pay for a multipoint check, I expect the check to be thorough. They missed two key items a More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

BMW of Toledo responded

We apologize your experience has led you to leave us a negative review. Your satisfaction is our main priority and have forwarded your review to proper management for further information. While we perform a courtesy check of every vehicle coming into the shop, it’s not an exhaustive inspection; it doesn’t include vehicle scanning, for example. We would love the chance to speak more to you about this but unfortunately we are unable to find anything under this username. When you have a moment, please reach out to our Service Manager, Keith, directly at 419-842-7976. We look forward to hearing from you and looking into your concerns further.

December 02, 2020

The service department is very squared away and is always willing to answer my service questions with patience. They take the time to understand my concerns and don’t just jump to conclusions. More

by bradjohnson
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 02, 2020

John Iseler took care of me and understand the situation I was in when my car brakes caliper got jam and destroyed my rear brakes, hours after I got my brake fuel change at another BMW dealer in Illinois. G More

by andrewkoakley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 01, 2020

Great job. Everyone was very friendly. Everyone was very informative. The estimated cost, was the cost. There were no hidden costs. My car was finished in a timely manner. More

by soup54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 01, 2020

Excellent and good courteous service along with Easy access to the staff and good facility Never had any problems with appointment and staff is very nice and courteous More

by SKHANL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 01, 2020

Great service! Good experience every time I am there. Staff was very friendly and great at communicating with me. Loaner vehicle was great as well More

by LEISTER80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 01, 2020

I have no complaints. I always receive the best service. The team is honest, reliable, and sensitive to monetary concerns. I will always choose Yark BMW to service my x5 More

by LADY_DOC2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

December 01, 2020

Service was quick and friendly They scheduled the work Service was quick and friendly They scheduled the work same day and they did exactly what I asked them to do so it was what I wanted More

by MJERNST52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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