BMW of Toledo

Always Good Service With John Had a service light come on unexpectedly. John got me in the next day and got the issue taken care of. John and the Service Dept have been helpful in Had a service light come on unexpectedly. John got me in the next day and got the issue taken care of. John and the Service Dept have been helpful in the past also. They went out of their way to make me a satisfied customer. More

Great service department Wonderful BMW service department. We appreciate how John takes the time to review potential services and costs prior to completing the work on our BMW Wonderful BMW service department. We appreciate how John takes the time to review potential services and costs prior to completing the work on our BMW 535xi. Having a complimentary loaner vehicle that is comparable to our personal vehicle is also a great bonus. More

General Service Work The Service Staff at BMW Yark once again did an outstanding job in explaining the process and areas that will be serviced before hand and a review aft The Service Staff at BMW Yark once again did an outstanding job in explaining the process and areas that will be serviced before hand and a review after pick up. More

Outstanding Service My car required service due to a recall notice from BMW. The dealership scheduled the car for repair and provided to me a FREE loaner car to use. Th My car required service due to a recall notice from BMW. The dealership scheduled the car for repair and provided to me a FREE loaner car to use. They had requested a full day with the vehicle, however upon getting into the repair it was discovered that additional parts would be required to repair the recall. Another day was needed and I was able to keep the loaner vehicle. The staff worked to complete the car and had it cleaned and ready for me to pick up as promised. The staff also placed a concentrate in my washer fluid to keep it from freezing at no charge. I highly recommend YarkBMW for both sales and service! More

Unethical! While working with Chris M to purchase our 3rd vehicle from Yark we had to have our current vehicle appraised at Yark to trade for the new vehicle we While working with Chris M to purchase our 3rd vehicle from Yark we had to have our current vehicle appraised at Yark to trade for the new vehicle we had selected. While waiting for the appraiser, Bill P. (Who physically gave us the keys for our test drive and knew full well the vehicle we were buying) SOLD the vehicle we were in the process of buying to customers who arrived at the dealership after us! Bill P. Should have informed the other interested party that there was a sale pending on the vehicle we were in the process of buying and he could then contact them in an hour or so if we decided not to complete the purchase. The Sales Manager Steve K. at Yark backed the appalling action of Bill P. Stating that we had not put any money down to hold the vehicle...now I ask you, when you are physically at a dealership, have already taken a car for a test drive, told the dealer you wanted to buy the car, are having your car appraised for trade in, again... You are physically at the dealership to purchase the vehicle, Would you ever think to say "Hey let me put a credit card hold on the car I'm buying while we complete the paperwork"?!! I never would have thought to do such a thing and apparently neither would Chris M. As he did not ask me to put a hold on the car I was at Yark buying... If he had I would have... all be it ridiculous. Anyways, the manager at Yark is as devoid of integrity as Bill P. and allowed Bill to not only sell the vehicle we were having our car appraised to trade and in the process of BUYING, but he also took the sale and commission from Chris M. I have enjoyed working with Chris M. During the purchase of my other 2 BMW's and am sorry to say I will not be working with him again as I will not return to Yark. Chris M. is very honest and ethical, an apparent rare find at Yark. Bill P. and the management should look to him as an example. Over the years I have referred many to Yark and Chris M. several of my referrals have purchased vehicles from Chris M. / Yark. However, it is unfortunate that rather then referrals I will be telling others of this horrible experience with a firm warning to stay away from Yark BMW. I will never purchase another vehicle from ANY Yark dealership. Final thought, it will be interesting to see if when we arrive at the next dealership, complete our test drive, inform the dealer we want to purchase the car, are having our car appraised, and begin the process of purchasing our next car, when we whip out our credit and say while we buy the car here's my credit card to hold the car.... Will it be met with confusion by the dealer? Hmmmm More

Excellent Service and staff Service wss completed in the promised time, answered all questions, and all staff including those who passed by the waiting area acknowleged me. Best Service wss completed in the promised time, answered all questions, and all staff including those who passed by the waiting area acknowleged me. Best place for service. More

Courteous professional service I took my car in for a recall notice. Courteous staff. Provided prompt service at dropoff appointment time and a loaner. John was extremely professio I took my car in for a recall notice. Courteous staff. Provided prompt service at dropoff appointment time and a loaner. John was extremely professional and had my car washed and ready. More

First time in, excellent service First time into Yark and Dave was a great help and resource. Trouble shot the car issue and repair was made timely and less than the estimated cost. First time into Yark and Dave was a great help and resource. Trouble shot the car issue and repair was made timely and less than the estimated cost. Dave went out of his way to deliver great customer service. More

Always impressed I drive an hour to have my BMW taken care of. It's not always convenient for me to do this but John and the service team always make me glad I did. I drive an hour to have my BMW taken care of. It's not always convenient for me to do this but John and the service team always make me glad I did. Twice now they went the extra mile to make sure my car was getting the correct service it needed. When unexpected problems arise I'm always offered a loaner car and this is why I keep returning. More

Outstanding customer service! I am into my fifth 3-year lease with Yark BMW because their service is terrific. I can count on Yark BMW responding quickly and efficiently to ensure I am into my fifth 3-year lease with Yark BMW because their service is terrific. I can count on Yark BMW responding quickly and efficiently to ensure my transportation needs. More