BMW of Toledo

Great service! But you should not ask me to waste everyone’s time by requiring 25 words when two will do the job sufficiently. Thanks! everyone’s time by requiring 25 words when two will do the job sufficiently. Thanks! More

Service area was clean and took Covid regulations seriously. Kyle was professional, kind and friendly. He kept us updated with videos and estimates via my cell phone. Service members did a great job! seriously. Kyle was professional, kind and friendly. He kept us updated with videos and estimates via my cell phone. Service members did a great job! More

Scheduled my appointment on line. This was the most Scheduled my appointment on line. This was the most efficient service I have ever experienced! The Service Department definitely has the covid proc Scheduled my appointment on line. This was the most efficient service I have ever experienced! The Service Department definitely has the covid procedures worked out. More

Break down service Service provided was excellent to say the least. Ultimately it took 5 weeks plus to complete the work due to faulty parts supplied by BMW. Throughout Service provided was excellent to say the least. Ultimately it took 5 weeks plus to complete the work due to faulty parts supplied by BMW. Throughout the period our service advisor, John Iseler kept us well informed and went the extra mile on all aspects of the process. More

Hasslefree, Painless, Fair Deal w/excellent customer service After extensive research and comparison shopping at other Dealers, Steve Kizewic and Scott Moewe offered a hasslefree fair deal. No games. Painless an After extensive research and comparison shopping at other Dealers, Steve Kizewic and Scott Moewe offered a hasslefree fair deal. No games. Painless and Stress free.Extremely knowledgeable and attentive.Took care of every detail. Even delivered to my home. Couldn't be happier with the car, the deal, and my experience with Steve and Scott at BMW of Toledo. If you're in the market for a BMW, you'll be glad you called Steve and Scott. You won't be disappointed. More

Helpful, made good suggestions. Also, gave me some options i wasn't aware of. Plus Kyle always stays professional and on task. Thanks for your help. options i wasn't aware of. Plus Kyle always stays professional and on task. Thanks for your help. More

Considerate prompt and effective service and salesPhone calls or return promptly and I’m K-pop dated as to the status of my service call calls or return promptly and I’m K-pop dated as to the status of my service call More

Great experience! Can’t beat it. Quick and detail oriented. Steve M went above and beyond and we are so glad we stopped in and had the chance to work with him and Tyler. oriented. Steve M went above and beyond and we are so glad we stopped in and had the chance to work with him and Tyler. More

They quoted me around 1000 dollars for the water pump replacement on my 2008 BMW 528 xi,and additional 600 dollars for recommend replacement of the thermostat. When I asked what is the reason for the exo replacement on my 2008 BMW 528 xi,and additional 600 dollars for recommend replacement of the thermostat. When I asked what is the reason for the exorbitant fee for the thermostat replacement, Jim told me that the price reflects the fact that the access to the thermostat required significant amount of labor because it's not in the same vicinity as the water pump. That is not true. I was told a lie. The whole reason for the recommendation to replace the thermostat in the same time when the water pump is exactly because of the fact that they the labor required to get to the water pump and thermostat,both,is the same, because they are close by,and the replacement of the thermostat is a preventive maintenance/ measure because it saves the labor required in it's eventual replacement in the future. So I went with another shop which replaced both, water pump and thermostat for 1000 dollars. I saved 600 dollars . I was however send a bill from this dealership,149 dollars for the diagnostic,and additional bill for using shop supplies ( which is another lie). I contested the bill for the shop supplies. Only the diagnostic code reader was used,and I am charged exorbitant amount (149 dollars) just for that alone, but that wasn't enough, they are charging for using shop supplies, which in fact didn't use. When I told Jim I will take the car somewhere else,he immediately said that he wants me to bring the loaner car . I told him I would tomorrow ( I was at work) . He insisted that he needs the car because he had other customers ( ???). I am entitled to have a loaner car. It's in our agreement. That man was not only lying on the phone, but also had some patronising superiority issue ( I wasn't good enough to have the car). I told him that I would bring the loaner car tomorrow morning, which I did. Very unpleasant experience. I do not want to deal with this BMW representative again. More

John continues to provide honest and excellent service to me and my vehicle! I am always confident in the work done and if I have an issue, it always gets solved. The option of a loaner vehicle has been incr me and my vehicle! I am always confident in the work done and if I have an issue, it always gets solved. The option of a loaner vehicle has been incredibly useful and gives me more flexibility in scheduling service for my vehicle. More