BMW of Toledo

Excellent service. Waited for service on my car and personell were expedient and courteous. Jim, who checked me in prior and after service was very professional. personell were expedient and courteous. Jim, who checked me in prior and after service was very professional. More

The sale person ( Sammy ) was very courteous and friendly. We were put at ease from the beginning. He helped us to find the car we were looking for. When we returned from the test drive he was waiti friendly. We were put at ease from the beginning. He helped us to find the car we were looking for. When we returned from the test drive he was waiting for us with another car ready . The second car he found was much better and we bought it. The gentleman from finance department was also very kind and take us through with clear explanations. He made the whole process smooth and comfortable. We had a very enjoyable buying experience with you guys. The service was excellent.. More

Kyle was awesome as per the usual; initial diagnostics and cost were right on par with final estimate and communication was good throughout. He also showed me a M760 to purchase, unfortunately I can not and cost were right on par with final estimate and communication was good throughout. He also showed me a M760 to purchase, unfortunately I can not afford that at the moment. More

Just a oil change, it really should have been done when I bought the car last month. I didn't really make a big deal out of it. bought the car last month. I didn't really make a big deal out of it. More

Went out of their way to get my service completely done and replace 2 tires that were damaged. They also arranged for a loaner car. and replace 2 tires that were damaged. They also arranged for a loaner car. More

Courteous accommodating pleasant timely—both at drop off and pick up—worked me in so that I could have my car back before I left town. and pick up—worked me in so that I could have my car back before I left town. More

Anything to do with BMW is a zero. Selling inferior product with known deficiencies & not standing behind product. To add insult to injury I was charged for the time spent to determine that the car eng product with known deficiencies & not standing behind product. To add insult to injury I was charged for the time spent to determine that the car engine was blown through no fault of mine. “Customer Care”...more like customer abuse. Not John’s issue - this is dealership management and BMW corporate. More

Bought car certified with 11k miles. Had a vibration from the get go. Took 2.5 weeks to get in for service as needed a loaner. They kind of acted, more like SAID, they didn’t sell the car with the vibration, the get go. Took 2.5 weeks to get in for service as needed a loaner. They kind of acted, more like SAID, they didn’t sell the car with the vibration, like I damaged it in the week I monitored it before calling. That didn’t sit well as who likes to be accused of doing something they didn’t do. But in the end, we had a great guy named Dave bring me my loaner to Michigan (70 miles) and return it in a day. Vibration fixed so I’m pleased in the end. Only deduction of the star is the low key attitude that I caused it (when I knew the car was realigned before I bought it so likely not MY fault and their realignment wasn’t enough to fix the wheel problem). More

Prompt and courteous. Met me at my car and checked me in immediately. Called when my car was completed and offered for me to pay online. immediately. Called when my car was completed and offered for me to pay online. More

Efficient, friendly service. It would have been 5 stars but it took 3 weeks before I could get an oil change. Perhaps add more appointment times including weekends. but it took 3 weeks before I could get an oil change. Perhaps add more appointment times including weekends. More