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BMW of Toledo

Toledo, OH

4.6
868 Reviews

7600 Central Ave

Toledo, OH

43617

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Showing 868 reviews

October 28, 2020

Great service and people! I brought the car in for service oil change tire rotation. They had me in and out in very short time! More

by W Bickley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
Oct 29, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 27, 2020

Dealer didnt help me resolve my problem told me rotors were under tolerance but then agreed to put them back on, asked them to service my ac for issues told me i had a rodent issue, no rodent issue wanted More

by shiheh47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Wallace, John Iseler, Kyle Kissling, Jim McAuley
Nov 02, 2020 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our top priority and have forwarded your review to proper management for further information. You authorized replacement of the brake rotors and then refused to pay for them. We had to reinstall your old brake rotors for that reason. The rotors were recommended along with the new brake pads due to corrosion. The old rotors measured above minimum thickness. We’re glad to hear the foul odor has gotten better. Perhaps the disinfecting process we used had some residual effect after the car sat for 4 weeks. We’d be interested in seeing any picture of the old air filter. We had no reason to remove the air filter, nor are we aware of a way it could be installed backwards due to its design.

October 27, 2020

My experience with BMW service was quite pleasant. Jim McAuley listened and took care of my car... and me Thank you again and we’ll see you in 6 months More

by ROBCINTRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
Oct 28, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 27, 2020

Greeted as soon as I walked in door and was provided help, fast and pleasant experience, clean facility and would definitely come back, thank you. More

by TYSON7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Bryan, Glen Maiden
Oct 28, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 27, 2020

Steve was great. I bought a car in one day. It was on Saturday, afternoon. I signed a financial paper at 4 pm. It was so fast. Everybody was friendly and helpful. More

by SMUSATK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kizewic, Mason Bryan, Alexis Roob
Oct 28, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 26, 2020

Sammy did an exceptional job helping me do it. Really can’t say enough about how pleasurable he made the experience. Will certainly consider again for my next vehicle. More

by RMMILLER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sammy Wahidy
Oct 28, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 23, 2020

Great experience. Everyone was very helpful. BMW can just be pretty expensive. Some of the recommendations I feel are unnecessary. But overall the experience was a great on and the service department and sal More

by djccoop498
Recommend Dealer
Yes
Employees Worked With
Steve Kizewic, John Iseler, Jim McAuley
Oct 26, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 21, 2020

I have to return because they did not reset the computer for my oil change. Detailing left the dash board with smudges :-{ John is helping to resolve and has been very responsive More

by LORICANNON2141
Recommend Dealer
Yes
Employees Worked With
John Iseler
Oct 22, 2020 -

BMW of Toledo responded

Thank you for your review and bringing this matter to our attention! We appreciate knowing your experience and look forward to resolving your issues! Please let us know if there is anything more we can do!

October 21, 2020

Glenn, Chris and team were amazing. They went beyond to help me purchase car from out of state. They were prepared when I got there and got me a very competitive price for 2019 BMW 5 series. More

by Junaid Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Glen Maiden
Oct 21, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 21, 2020

10 to 15 minutes turns into 30 very easily.We’ll see if 10 to 15 minutes turns into 30 very easily. We’ll see if check engine light problem is fixed by cleaning out the computer informing More

by TWinsor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
Oct 22, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your feedback with us! We appreciate your feedback because it allows us to focus on areas in which we need to improve. We look forward to serving you again in the future!

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