BMW of Toledo

Sammy was great. Our purchase and follow up by Sammy was outstanding. Bailey spent time with us to learn about all the electronics. She was great at getting us started on using our 2019 330i x-drive. Foll outstanding. Bailey spent time with us to learn about all the electronics. She was great at getting us started on using our 2019 330i x-drive. Follow up visit as also great. More

I was on a mission looking for a BMW M550i for several weeks as far away as Fairfax VA, Arkon, and Cincinnati. Steve Messinger help bring the mission to fruition. After a horrendous test drive in Arkon, weeks as far away as Fairfax VA, Arkon, and Cincinnati. Steve Messinger help bring the mission to fruition. After a horrendous test drive in Arkon, I called Steve and asked him about one of his cars after a long drive from Dayton. He stated,... "the car is in great condition. I'm not going to waste your time driving from Dayton". He had the car ready for me the next day in their showroom garage outside the cold rainy weather. The presentation and price point sealed the deal—best price in OH. More

Steve Messinger is a pleasure to work with and Bailey did a super job of going over the fine details of the car. The service department has also always been easy to deal with. a super job of going over the fine details of the car. The service department has also always been easy to deal with. More

Great service, friendly staff. Love the ability to drop off my car in the morning and pick it up at the end of the day. off my car in the morning and pick it up at the end of the day. More

We found a van online that we really loved. Our grandfather has always spoken so highly of BMW of Toledo. We could not have been more disappointed. Although our salesman was kind and polite, our ex grandfather has always spoken so highly of BMW of Toledo. We could not have been more disappointed. Although our salesman was kind and polite, our experience was poor. There was absolutely no budging in the price. We were not able to negotiate the listing price, even by $1! We were given only one key. To have a second key made, costs $300 at another dealership. I was not told about the single key, until I had already paid for the car and was walking out. Our salesman said he would clean the car for us because I had told him there was old food splattered inside. He said he would clean the car and fill up the gas tank. The gas tank was filled to half way, and I spent a few hours of the next day cleaning dried, old, moldy food out of the car. After I arrived home, I realized that they had sold me a car without ever verifying my drivers license. I was asked a day or so later to text a picture of my drivers license to the finance guy. i am not comfortable doing that, so I did not. I also asked for a paper with info on the current tires, brakes, etc. I never received that. We will never return to this store. More

Excellent customer service! Very pleasant waiting room and kept me Updated. Would recommend to anyone that likes to be treated well. Very affordable as well and kept me Updated. Would recommend to anyone that likes to be treated well. Very affordable as well More

Jon Iseler and Teresa (Parts Department) were helpful in addressing parts issue at the time of installation of the M Performance exhaust including a warranty repair to interior lighting. addressing parts issue at the time of installation of the M Performance exhaust including a warranty repair to interior lighting. More

After being run off the road a couple months back I found myself in need of a qualified BMW shop to handle the repairs. Jim at Yark BMW service center was phenomenal and helped get everything right...mechani myself in need of a qualified BMW shop to handle the repairs. Jim at Yark BMW service center was phenomenal and helped get everything right...mechanically. Then there was the the issue of their body shop in charge of cosmetic repairs. They were horrible. In fact beyond horrible. They had my vehicle for almost three weeks. Everytime I would talk to someone it was a different story. I would be told it is in the shop being painted and the next day they hadn't gotten to it yet. It went on like that for weeks. Keep in mind this was a minor repair. It was simply a repaint of the front fascia and front ground effect. By the time I picked it up I figured it would be back to it's original beauty, NOPE. It quite literally looked like they painted it with a can of spray paint. In the weeks they had it I was told they were going through a complicated prep process. This was a lie, one of many. The fact is where the paint had been damaged the didnt even sand it and fill it. There are many awful looking pits and chunks missing that they quite clearly did not prep and just painted over. If you value you vehicles appearance DO NOT use the Yark body shop. More

As always the service was terrific. With the current pandemic scare, I was able to wait at home and have my car delivered to my garage! pandemic scare, I was able to wait at home and have my car delivered to my garage! More

Prompt, polite and professional. The service staff goes out of their way to serve customers and the lounge area is clean, refreshments are available and the seating is comfortable. out of their way to serve customers and the lounge area is clean, refreshments are available and the seating is comfortable. More