BMW of Tigard - Service Center

Great customer service and Dan is amazing advisor who provided above and beyond respective customer service. provided above and beyond respective customer service. More

Service was excellent. Dan got us checked in quickly and arranged a loaner car when it was realized repair might take longer than expected. Dan got us checked in quickly and arranged a loaner car when it was realized repair might take longer than expected. More

I took my car in for scheduled service after warranty expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was running late for my business meetings and had to leave the dealership. I tried calling the SA multiple times and always got voicemail. I sent text messages and got very slow responses (several hours later). I had to plan a trip to the coast and this poor response did not help me. My vehicle inspection report was not sent to me even after I asked for it and I was just informed my front tires needed to be replaced. I had to call 3 times to get a text message response. Tire pricing was much higher than Tirerack and I needed to negotiate it. It took an additional 2 days to get 2 tires mounted, balanced and aligned. Overall, I had a very poor experience with Kuni BMW service and I would NOT recommend it to any one. More

Our service advisor, Priscilla Allard, is very knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this deal knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this dealership. More

I am the new family member to BMW and I have the worst experience with Kuni BMW service department service manager. I see he is the MOST not human. I just purchase a 2016 BMW i3 Range Extender and the whe experience with Kuni BMW service department service manager. I see he is the MOST not human. I just purchase a 2016 BMW i3 Range Extender and the wheel lug key missing. I really need to remove and replace if possible, He mention it is $180 for the lug key. I am willing to pay for it but he state on my 1st attempt on friday evening at 5pm, I can understand everyone leaving for the day so no mechanic can do the job. The next day Saturday I come back as a 2nd attempt, he come back out and state you can come back on another day we have no time for you today. I ask if he can help since my tires are bald and need to replace since I already schedule for new tires to put on same day. He state that he can get me in another day and no help at all. I feel a bitter in my mouth. I look up to another BMW dealership, BMW Portland. I arrived and not only I got a pleasant greeting they give me a discount and got the lug key for only $38. You know where I be going from now on for new BMWs and services. KUNI owner, your dealership is a joke and no human soul. I wouldn't review you any star at all but I must put in a 1 star. Very Dissatisfied and would never recommend anyone to your dealership. More

I work on boats up in Alaska so communication is normally by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every by text . I texted Nathan in July about new rims and tires(specifically winter tires) and he handed me to Caleb. Caleb researched and answered every question I had and when we found the ones I wanted put a hold on them for me so as soon as they were available. I made my appointment from the boat and brought my car in Allen had my loaner car ready to go and I was on my way in 5 minutes. My car was finished the same day and again 5 minute pick up. Awesome service on what was a 3 month project of me asking questions, getting pricing, etc. More

Kuni makes everything easy for the Client/Customer and they care about there Cars. I really enjoyed my recent experience with Kory my Service Manager and I will be back next week to take care of some thin they care about there Cars. I really enjoyed my recent experience with Kory my Service Manager and I will be back next week to take care of some things on my BMW More

Arrogant as they come. You have a job because of us, CUSTOMERS . So go back to class and learn how to be NICE, RESPECTFUL. Be grateful for the customers that go to Kuni Service. That is the reason you CUSTOMERS . So go back to class and learn how to be NICE, RESPECTFUL. Be grateful for the customers that go to Kuni Service. That is the reason you have a job. TREAT each and everyone RESPECTFULLY at the very least. More

They have the most professional service/support staff! Kory went the extra mile! Their quality of concern for me as a customer was above reproach. Kory went the extra mile! Their quality of concern for me as a customer was above reproach. More

Very professional and attentive to detail in servicing my car. They identified the problem, offered a solution, gave me a loaner car and made the repair. car. They identified the problem, offered a solution, gave me a loaner car and made the repair. More