BMW of Tigard - Service Center

I had a mixed experience with this dealership. I brought in a used BMW I had purchased for oil change & inspection. I had them fix a couple of problems (two power steering lines were leaking and the flex d in a used BMW I had purchased for oil change & inspection. I had them fix a couple of problems (two power steering lines were leaking and the flex disc was cracked) and the total came to $1000 which I thought a bit much. The work appeared to be done well. Unfortunately I only made it 4 miles from the dealership before steam started coming out from under the hood and all the coolant dumped onto the ground. I opened the hood and found that the flange on the radiator for the upper radiator hose was broken completely off. Obviously it wasn't in this state when I dropped off the car. I had the car towed right back to Kuni but they were closed. They didn't offer a loner car; I stood around for a half hour waiting for my wife to come pick me up. I left messages with Dan (my service advisor) who had been quite friendly and helpful during my initial visit, but he was slow to call me back. When I called him, I was informed that the radiator needed to be replaced and they expected me to pay for the parts (they would cover the labor). They claimed that the radiator breaking at this point was merely a coincidence, unrelated to the work they had done on the car. After making my case to Dan the service manager finally authorized him to cover the cost of the repair. Mistakes will happen, and this is the way they should have handled it in the first place. More

I usually dont write reviews but this dealership deserved one. Great customer service with a pleasant attitude and a smile. Skylar the customer service guy who greets you makes you feel welcome and puts yo one. Great customer service with a pleasant attitude and a smile. Skylar the customer service guy who greets you makes you feel welcome and puts you at ease. That goes along way even on a good day! I always get an answer when I call I am not put on hold forever waiting, which is a great thing my questions are answered and I am taking care of promptly. Thanks Kuni for a job well done. It doesnt go unnoticed by your customers! More