BMW of Tigard - Service Center

Quality service. My service adviser, Audra, was exceptionally professional all the way. She communicated well at all points along the way and is a credit to the KUNI o My service adviser, Audra, was exceptionally professional all the way. She communicated well at all points along the way and is a credit to the KUNI organization. More

Routine service call, with twist Called, made service appointment, told them I'd need a "loaner".....date and time met my schedule....got there on time, they got car signed-in promptl Called, made service appointment, told them I'd need a "loaner".....date and time met my schedule....got there on time, they got car signed-in promptly, told me estimated cost of service, I asked that they go thru whole care and fix whatever need be.......went to loaner car person, requested a specific model as we are contemplating buying one, got that model.......later in day got call that additional needed service was noted during inspection (was something I expected due to something they had told me previously)......work was done, car washed, and I picked it up at time convenient to me......all very professional and hassle free. Kuni dealerships do an outstanding job....great employees. More

As always, Kuni BMW takes care of me when service is needed Because of my ins. company sending me to horrible windshield replacement company after being hit by Portland "sand" (aka large gravel) after owning my Because of my ins. company sending me to horrible windshield replacement company after being hit by Portland "sand" (aka large gravel) after owning my new BMW 3 DAYS!, I had to ask Kuni to reprogram my SOS button and make sure the other smart features were working properly. Kuni has ALWAYS been the best when it comes to servicing our cars. This time was no exception! Even getting me a loaner car on the spot when they realized it would take longer than originally thought. More

Great people and service.Scott was professional and curteous. Great coffee a nod pastries too! I will recommend this dealership to others. Love my BMW! people and service.Scott was professional and curteous. Great coffee a nod pastries too! I will recommend this dealership to others. Love my BMW! More

Happy customer Kuni BMW is the only place I've bought my cars and will trust to get a car. Devin Wells has made it the easiest experience and so hassle free. Will be Kuni BMW is the only place I've bought my cars and will trust to get a car. Devin Wells has made it the easiest experience and so hassle free. Will be getting my next from him as well! More

Excellent customer service Nick with service was exceptionally professional and helpful. He advised me on working with the customer service department to resolve my issue and wa Nick with service was exceptionally professional and helpful. He advised me on working with the customer service department to resolve my issue and was prompt in arranging to replace the part when it arrived. More

Excellent and prompt service Brooke Wiggins was prompt and knowledgeable. As my schedule did not allow the required time, she promptly scheduled an alternative date that worked a Brooke Wiggins was prompt and knowledgeable. As my schedule did not allow the required time, she promptly scheduled an alternative date that worked around my commitments. More

BUYER BEWARE! I don't leave many one star reviews but I think this is warranted. When I bought my 2012 BMW 740 I bought every single kind of warranty possible. I don't leave many one star reviews but I think this is warranted. When I bought my 2012 BMW 740 I bought every single kind of warranty possible. I recently had some issues with my seven series overheating I brought it in and they said it was most likely the Electric water pump going out, but not to worry as that is covered by the warranty that I purchased. I was like OK great sounds good feel free to execute on it. they called me back sometime later and told me that they test the battery and pretty much the battery could go out at any time and it doesn't have much juice at all. They said that it's a deep cycle battery so at any point in time my battery could just stop working and I could be stranded somewhere. They told me a new battery was going to be $440. Now I found this to be kind of strange as I just had my BMW in there a month or two before and my battery tested perfectly well and had no issues whatsoever. At that point I pointed out the fact that the fans ran extra long and a lot more than usual, as well as the electrical issues with the water pump most likely wore out my battery. I talked to Brandon Fernando, and he said he was having a difficult time trying to get that to go through. After not having any phone calls returned since bringing up this issue I then asked to speak to a manager. I spoke to Gary Mills the service manager, and he told me that yeah I was probably right that this issue caused the battery to give out in his words "The straw that broke the camels back.." But because the battery was four years old and the typical lifespan for these batteries is 4-6 years that he would not be willing to replace the battery. I said yes but sometimes these batteries last eight years correct? He said yes. I urged him to reconsider as this would be an opportunity to exemplify kunis great customer service and honor their warranty which already has negative connotations associated with it. He said that's not something that he is willing to do. Upon hearing this but I was extremely disappointed as he could've taken a much higher road and not been so petty about $440 in which they contributed to the cause of. At the very least she could've offered a discount on the battery but you did not and honestly he was kind of a jerk about it. Stay away from this dealership and stay away from their warranties horrible customer service, and petty service managers. This is supposed to be a LUXURY car brand, I felt like I was dealing with a used car lot. Trying to find any loophole they can to screw you out of money. I will be taking my business elsewhere. More

Alway a great experience at Kuni BMW I have taken my 135i to Kuni going on eight years now and have no regrets whatsoever. From initial sales to service to parts to reception to scheduli I have taken my 135i to Kuni going on eight years now and have no regrets whatsoever. From initial sales to service to parts to reception to scheduling and loaners, the staff is always professional, polite, friendly, knowledgeable about the various models and more. I like knowing that all parts and service are done by highly trained professional technicians and that Kuni stands behind their work. I plan to buy another BMW later this year and have already started the process with Kuni. Driving and riding BMWs is one of the greatest pleasures for me, and I know Kuni will be there to support me and my machines in the future. More