BMW of Tigard - Service Center

Hit a pothole late at night and blew out the right front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immedia front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immediate assistance. Kuni kept the X3 overnight as they had to order and replace the two front tires. Needed an alignment, oil change, and cabin air filters. All service was completed allowing for pick-up of the vehicle within 24 hours from the time we dropped it off. Excellent service and customer support. More

Worst service manager ( Jeff ) ever he was racist and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and not say anything but I refused. More

Went in for service which was going to be no charge… and left with a $2100.00 issue on my hands. My car is only 4 years old and had a cracked engine mount. Should be a recall issue with such low miles. Pris left with a $2100.00 issue on my hands. My car is only 4 years old and had a cracked engine mount. Should be a recall issue with such low miles. Priscilla is always fantastic tho. Great communicator and seems to always be understanding. Was able to knock $400 the large repair cost. But still obviously very uneasy about the expense! Thankful for the loaner because we live out in the Clackamas area. More

Kuni is always a great place to visit. The service advisors are always nice, the dealership is always clean, and love the coffee machine and snacks. Shout out to Joel for being great, very The service advisors are always nice, the dealership is always clean, and love the coffee machine and snacks. Shout out to Joel for being great, very knowledgeable, kept me in the loop, and helpful . . . and car was done early! More

A well organized dealership with skilled and efficient staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to your cell phone. More

Priscilla did an outstanding job to make the experience pleasant and efficient. Overall she did an excellent job of keeping me informed me about the status of repairs and needs for service. pleasant and efficient. Overall she did an excellent job of keeping me informed me about the status of repairs and needs for service. More

My service advisor, Joe Selander, is exceptional. He listened to my concerns and each was addressed by the service department - including clearing the fault codes. Whether or not it was the fault cod He listened to my concerns and each was addressed by the service department - including clearing the fault codes. Whether or not it was the fault codes, my car drives better than when I bought it. Its horrible on-center directional stability and steering weight was addressed and has completely transformed the vehicle to what now feels like a proper M-series BMW. Additionally, the infotainment system responds quicker and functions flawlessly. The icing on the cake was Joe discovered a one-time use extended warranty refresh I was able to take advantage of that saved $100's on my bill. Exceptional service writer and fabulous service department. Five Stars. More

Hi ver many years, service is still fantastic. Dan Daily knows BMW’s, and his customers! Dan Daily knows BMW’s, and his customers! More

Had a not-so-good experience a number of years ago (2008 crashed my then new BMW) Needed an urgent repair done on my present (2015) BMW. Scheduled in for service department. Asked several times over a pe crashed my then new BMW) Needed an urgent repair done on my present (2015) BMW. Scheduled in for service department. Asked several times over a period of 4 days prior to coming in, to PLEASE CALL ME. Service Department would NOT call me. BUT - I started getting "Hounded" with numerous emails, text messages and calls from the SALES department, trying to sell me a new BMW! They got upset with me, when I would tell them "No Thank You" I'm NOT interested in downsizing into a smaller model and please don't call me anymore, unless it's your SERVICE DEPARTMENT! Felt like a bunch of sleazy used-car salesmen/women pouncing on a fresh kill like vultures. Finally found another Dealer with PROFESSIONAL BEHAVIOR, out of town (150 miles away) and had the car towed to them, instead. More

Work explained and accomplished in a timely manner. Service Rep Joe was very accomodating and explained work to do & done. Service Rep Joe was very accomodating and explained work to do & done. More