BMW of Tigard - Service Center

Dan Dailey - Exceptional Performance I have a 2017 X3 335i which has had a fault in the infotainment system. First service call, reprogrammed the unit to see if that would correct the iss I have a 2017 X3 335i which has had a fault in the infotainment system. First service call, reprogrammed the unit to see if that would correct the issues. Tried it for several months but continued to have problems. On this service call, it was decided to replace the head unit. All went well, but because the unit has a different satellite radio, my subscription wasn't working. After an hour or so on the phone with Sirius, I wasn't able to figure out the informations they needed. I reached out to my service advisor Dan Dailey and he quickly gave me a call back and walked me through the menu items I needed to use to access the radio info to pass along to Sirius. It was the end of the day for Dan, and he made a special effort to connect with me and give me the "walk through" over the phone on a Friday afternoon. Exceptional customer care again by Dan. He is the reason my wife and I purchase our BMW's from Kuni. More

Well informed Each person related to my service made a point to be sure I was well informed on the timing and process. Anticipated every question and detail. Each person related to my service made a point to be sure I was well informed on the timing and process. Anticipated every question and detail. More

Service I am always satisfied with service at Kuni. I showed up an hour early because there was no traffic and they got me right in. I did want to look at I am always satisfied with service at Kuni. I showed up an hour early because there was no traffic and they got me right in. I did want to look at a new x3 and couldn't get any sales people to help me though. More

Great service! Dealing with Kuni BMW is the most pleasant way to not only buy a car but to have the car serviced. They make sure you understand everything they ar Dealing with Kuni BMW is the most pleasant way to not only buy a car but to have the car serviced. They make sure you understand everything they are going to do to the car and what was found during the service. The waiting room is excellent (though the temperature was a tad on the chilly side), good snacks, coffee, water etc. The staff is very welcoming and friendly. I've had many vehicles over the years from many different dealerships and I must say Kuni BMW stands far above the rest . More

Easy/Efficient Service My experience with my service agent Dan was pleasant. I set the appointment up on line which was easy. I was greeted promptly once I arrived at the My experience with my service agent Dan was pleasant. I set the appointment up on line which was easy. I was greeted promptly once I arrived at the service department. Dan was professional and efficient in getting my car serviced. More

Great service visit Audra was so nice to work with . She kept me updated via text which was perfect. They gave me a car to drive and it was nice to not have to worry abou Audra was so nice to work with . She kept me updated via text which was perfect. They gave me a car to drive and it was nice to not have to worry about anything knowing Audra would take excellent care of me and my vehicle! Great job More

Service Department Excellent work Service Department was able to isolate and address the issues I was having. Not only fixed the problems but my X3 handles so much better Service Department was able to isolate and address the issues I was having. Not only fixed the problems but my X3 handles so much better More

Genuine care and concern Everyone - without exception - has genuine care and concern. My service advisor, Dave Stout, and Mr. Tire Expert, Matt, go above and beyond to make s Everyone - without exception - has genuine care and concern. My service advisor, Dave Stout, and Mr. Tire Expert, Matt, go above and beyond to make sure my car is carefully serviced so I feel safe on the road. It's clear that this is not just a job to them but a personal commitment to my safety and security. More

Excellent communication NIck Longo was very attentive and most diligent in his efforts to keep me informed of the progress on my auto repairs as well as recommendations for f NIck Longo was very attentive and most diligent in his efforts to keep me informed of the progress on my auto repairs as well as recommendations for future work. More

Always eager to please you and attend to you're needs I have never experienced the quality of care everyone gives you the moment you arrive. I have always been extremely satisfied with all of my services. I have never experienced the quality of care everyone gives you the moment you arrive. I have always been extremely satisfied with all of my services. More