BMW of Tigard - Service Center

Great service visit I went in for new tires, and my service advisor let me know of a fuel pump recall they could take care of at the same time. I went on my way with a lo I went in for new tires, and my service advisor let me know of a fuel pump recall they could take care of at the same time. I went on my way with a loaner car and came back the next morning at my convenience when my car was ready. It was a great experience. More

Happy Customer Professional, effective, courteous, patient services. Provide free shuttle service, Have computer system to store the car's maintenance history and pr Professional, effective, courteous, patient services. Provide free shuttle service, Have computer system to store the car's maintenance history and previously recommended actions, and which ones are still outstanding, and which impact safety and require immediate attention. My old 2006 BMW's problem was that something was leaking. Their certified technician found 3 things leaking, the oil filter housing, the crankcase valve and the oil pan; the respective cost were $600, $900, $3,100. Since oil filter housing and the crankcase valve were the higher sources of leaks and not as expensive, they recommended to repair them first. When the car ready for pick up, they said everything was wiped clean now and no visible leaks, and told me to drive the car normally for one month and bring it back to check the oil pan. So I spent only $1,500 instead of $4,600 at a time, that made me a happy customer! More

Experience depends on Service advisor. I have been to this service center several times over the past 5 years. In my experience, this service center is mostly filled with service advisors w I have been to this service center several times over the past 5 years. In my experience, this service center is mostly filled with service advisors who have no motivation to help out the customer. But my service advisor this time, was really great. He was knowledgeable, patiently answered all my questions and even found out that one of my repairs was covered by BMW extended warranty for that particular issue. Saved me a little more than $1K. The previous time I was there, I had another service advisor, who reported the same fix and asked me to pay ~1K but I was in a hurry and that was going to be a one whole day fix. Glad I decided not to do the fix then. More

Overall good experience I have been a long time Kuni BMW customer and been overall very satisfied with my experiences over the years. No dealership is perfect and I have had I have been a long time Kuni BMW customer and been overall very satisfied with my experiences over the years. No dealership is perfect and I have had a bump or two with Kuni as well but keep coming back because they ultimately take care of me. The service performed yesterday was smooth, my car was done on time as promised. The only thing I would say for improvement on this last visit, tell the valet boys to back off a little on asking for customers license/insurance info for the loaner. As I was gathering my stuff from my car to put in the loaner, I think I was asked 4x for my insurance/license info. I told the kid after the first time I’d get it for him as soon as I removed what I wanted from my car. A little annoying. Otherwise, all was good with this experience. The service advisor was very attentive and thorough. No high pressure upselling. Good job, Dave! More

They didn’t give an estimate I was busy, so sent my wife to get my X3 serviced. The guy didn’t give her an estimate for the service that needed to be done. Since car has 5yrs of w I was busy, so sent my wife to get my X3 serviced. The guy didn’t give her an estimate for the service that needed to be done. Since car has 5yrs of warranty we assumed the service was free. But they said maintainence warranty is just for 4yrs. At least they should have given an estimate to my wife. Instead they just got her signature. Since my wife knows little about cars and services she didnt ask much. When I received the bill I realized what just happened. It was a rip off. Charged 3 times for a small job. More

Quick and efficient Dropped car off first thing in the morning. I was in and out with a loaner vehicle in about 15 minutes. It wasn't cheap, but it was a quality experie Dropped car off first thing in the morning. I was in and out with a loaner vehicle in about 15 minutes. It wasn't cheap, but it was a quality experience. More

Always an Awesome Experience! I had an issue with my battery and some water in the trunk. Chris in Kuni’s Service helped me so much. They were fast and went above and beyond. I hav I had an issue with my battery and some water in the trunk. Chris in Kuni’s Service helped me so much. They were fast and went above and beyond. I have another scheduled appointment soon, and I can count on them to do another exceptional job. More

Check engine light Diagnosis was quick, provided loaner and keep the estimated time to fix. Chris from service followed up on the status and keep me in the loop. Diagnosis was quick, provided loaner and keep the estimated time to fix. Chris from service followed up on the status and keep me in the loop. More

Professional friendly and very counsumer centric The team is very professional and the advise and engagement is very reassuring and consumer centric. Loved the practical approach to issues and Concer The team is very professional and the advise and engagement is very reassuring and consumer centric. Loved the practical approach to issues and Concerns. The best experience I have had at any car service center. More

Excellent Service Dept Great service on my old X5. They honor other dealers service specials too. Helps me save a bit. I got a nice loaner too. Chris kept me informed every Great service on my old X5. They honor other dealers service specials too. Helps me save a bit. I got a nice loaner too. Chris kept me informed every step of the way. More