BMW of Tigard - Service Center

Using used parts or rebuilding and charging for new! I took my 6 series in for service two and a half years ago and paid to have the sway bar replaced (about $2500). I've only driven this car 8000 miles I took my 6 series in for service two and a half years ago and paid to have the sway bar replaced (about $2500). I've only driven this car 8000 miles in 2.5 years and I started having THE same issues again with the sway bar. Took it to a different mechanic because i was having trouble trusting kuni he Said the part was far from new. I dropped my car off at Kuni the serv department but they wouldn't even look at it without charging me because it's out of their service warranty even through I've only driven 8000. Very disappointing that they won't answer any questions about the part they used (or didn't use) to fix my car originally. It was a major repair and the sway bar shouldn't be bad in just 8000 mi. Now I'm stuck and because of their lack and dishonesty. I trusted Kuni to do a professional job. I'll never use them again. BUYER BEWARE!!! More

Excellent Dealer This is the best dealer I have used to buy a car. Their service department is great as well. I will recommend Kuni to all of my BMW friends! This is the best dealer I have used to buy a car. Their service department is great as well. I will recommend Kuni to all of my BMW friends! More

Service with Grant Mitchell Amazing experience-he made it so comfortable and easy and was very informative about what was going on and all available solutions much appreciated fo Amazing experience-he made it so comfortable and easy and was very informative about what was going on and all available solutions much appreciated for sure More

Great service department I always get my service needs met at Kuni. My advisor kept me in the loop on the status of my repairs from beginning to end and he was extremely helpf I always get my service needs met at Kuni. My advisor kept me in the loop on the status of my repairs from beginning to end and he was extremely helpful. More

Great experience My experience from day one has been great with Kuni BMW and Grant was great to work with. I plan on doing business their long term. My experience from day one has been great with Kuni BMW and Grant was great to work with. I plan on doing business their long term. More

Great and personalize service My vehicle engine light came on for couple days so scheduled service appointment with Kuni BMW. On the day of appointment, the engine light went off b My vehicle engine light came on for couple days so scheduled service appointment with Kuni BMW. On the day of appointment, the engine light went off before I got there; however, the gave me a loaner car for couple days so that they will have enough time to diagnose the problem. Throughout the time the service advisor updated me of the vehicle status which I really appreciate. More

Check up This was a complimentary check up. Since i will be taking two or more driving trips this summer the timing couldn't have been better The team who pe This was a complimentary check up. Since i will be taking two or more driving trips this summer the timing couldn't have been better The team who performed the work took less time than the estimate I was given. Very good service. More

Best Customer Service Kory was my service representative and he was on point! The service center is organized, comfortable and low stress. I appreciated the team going Kory was my service representative and he was on point! The service center is organized, comfortable and low stress. I appreciated the team going the extra mile for me as well as being very accommodating. Thank you, Fay More

Unexpected service required 2015 X5 purchased pre owned with extended warranty needed unplanned maintenance. We replaced tires and also had car detailed- all of which was well d 2015 X5 purchased pre owned with extended warranty needed unplanned maintenance. We replaced tires and also had car detailed- all of which was well done and relatively reasonable in cost (not on warranty). Car had been running irregularly at 30-40mph. Dealer said it was tires. We put on new tires (which owned- we swapped out old snow tires) aftwards dealer said they found new faults....which let to new spark plugs, thermostat, and a new battery on a car less than 30 months old. Strange how none of these were noticed before replacing tires. We got a nice loaner and car is back our hands. More

Fast, efficient and they went the extra step for me Easy to get taken care off and they surprised me with even cleaning the car, fantastic service from the beginning to pick up, everything was simple an Easy to get taken care off and they surprised me with even cleaning the car, fantastic service from the beginning to pick up, everything was simple and highs quality. More