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552 Reviews of BMW of Tigard - Service Center
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September 07, 2018
Great Service Kuni is a great place to go in terms of excellent customer service- they treat you right from the moment you walk in the door- and while you wait, the Kuni is a great place to go in terms of excellent customer service- they treat you right from the moment you walk in the door- and while you wait, they have decent snacks and beverages/ not like Portland BMW who has nothing except black coffee and Lipton tea- and they are disorganized there also. They also follow up and explain any issues your car has. I always go there for oil changes, because I know that not only will they do it right, but they will also tell me what other things they found that I may want to fix. More
by Evaisabella
September 07, 2018
worst customer experience I have ever received. I have never left a bad review, no matter how bad a service was. But the service I received today, was absolutely not acceptable. I worked with the se I have never left a bad review, no matter how bad a service was. But the service I received today, was absolutely not acceptable. I worked with the service manager Jeff Cline and I advise that his position gets evaluated, as he does not deserve to be where he is now. This was honestly the worst customer service experience I have ever received in my lifetime. Having my first BMW, coming to Kuni for the first time for service, it was all horrendous. I had gotten $2000 worth of service done here at BMW last week. I was in a different state, so my car was sitting at the dealership for a week and a half maybe. When I picked up the car, the service representative told me that it was up a "hill" or something like that and they needed to go get the car. I was in a rush so I didn't properly look over the car, but later when I checked it out, there were damages done to the passenger side mirror, passenger side door, and what is most confusing to me is - the driver side cup holder. I did not notice any of these damages before I dropped off the car. Having bought this car 3 months ago, I made sure that there weren't any damages before I Dropped off the car at the dealership. I take care of this like my baby. My cupholder was working flawlessly, going in and out like butter. Now, it is stuck and broken. I met with Jeff, the service manager today as he told me to come in to look at the damages. He told me that, none of this is responsible by Kuni. Please explain to me, how my cupholder was just all of sudden broken. He then proceeded to say that because the car is "old" they tend to break. It doesn't matter if it's a 2009 BMW - it was driven for 50k miles, and I am 100000% sure it wasn't broken before I dropped it off for service. How can you tell me that the fault is that my car is "old"? Just because I have an older model doesn't give you any right to tell me thats the reason for it being broken. Anyways, he told me he's not responsible for any of these damages - so I proceeded to tell him how unsatisfied I am as a customer - and the way I was getting treated was terrible as a customer. Jeff then told me that he needs me to leave his dealership right now. I was so confused. He told me he was going to call the cops if I didn't. I proceeded to take out my phone to record him, because I was so shocked I was being treated this way. All because I told him how xxxxty of a customer service I was getting at BMW. I was forced out of the dealership by the cop, and I can say that this is hands down the WORST customer service I have ever received in my lifetime. Please, do your self a favor, do NOT come to this dealership at all costs. More
by jkingkim
Employees Worked With
Jeff Cline
September 06, 2018
Routine issues Loaner and all done in a few hours. Got great service from Drew when he took me to my loaner—fast and explained paperwork better than ever before. Loaner and all done in a few hours. Got great service from Drew when he took me to my loaner—fast and explained paperwork better than ever before. More
by BMW owner
Employees Worked With
Devin Wells, Audra Nash
September 05, 2018
Terrible welcome, excellent loaner car and actual service The quality of service is the reason why we have BMWs. In the last quarter the welcome/in funnel pesonel have changed from wonderful and welcoming The quality of service is the reason why we have BMWs. In the last quarter the welcome/in funnel pesonel have changed from wonderful and welcoming to don't care- why are you here? It's really a shame. I'm sure this can be resolved with personal education, again the rest if the service chain is wonderful the loaner car, the service managers and mechanic staff are pobably the best in Oregon! More
by Bmw
Employees Worked With
August 30, 2018
Fast, convenient. My one minor concern was that the back of the car where the warranty work was done was not cleaned very well and marks were left on the seat and the d My one minor concern was that the back of the car where the warranty work was done was not cleaned very well and marks were left on the seat and the door. More
by lwerner
Employees Worked With
August 30, 2018
Right on time BMW did the oil change and maintenance check right on time and my car runs so much better after that. Communication was great! The shuttle driver P BMW did the oil change and maintenance check right on time and my car runs so much better after that. Communication was great! The shuttle driver Paul picked me up right on time, exactly at 12:30 pm where he dropped me off- that was awesome service! Lastly, whoever cleaned my car found my missing Fitbit watch ! Overall I say service was excellent! More
by RefBaron
Employees Worked With
Shuttle driver Paul, Audra Nash, David Stout
August 29, 2018
Great Service! Dropping my car off for service at Kuni BMW is always a pleasurable experience. David Fernando does a great job and I’d recommend him to anyone. Keep Dropping my car off for service at Kuni BMW is always a pleasurable experience. David Fernando does a great job and I’d recommend him to anyone. Keep up the great work! More
by 435_Beemer
Employees Worked With
August 29, 2018
Excellent service II am always impressed with the professionalism, courtesy and perks at the Kuni Dealership in Beaverton! Complimentary Monday manicures? Where else wo II am always impressed with the professionalism, courtesy and perks at the Kuni Dealership in Beaverton! Complimentary Monday manicures? Where else would you find that? More
by BMW lover
Employees Worked With
August 28, 2018
Car was brought back to customer after service dirty. Service advisor seemed unaware that car was not washed properly or at all when returned to customer. Wiper blades not offered to be chang ed out for n Service advisor seemed unaware that car was not washed properly or at all when returned to customer. Wiper blades not offered to be chang ed out for new ones during service. This is not the quality of customer service that I have come to expect from kuni BMW or their service advisors. Based on this experience, I would not recommend kuni BMW for future business. More
by Carowner
Employees Worked With
People who attempted car wash., Grant Mitchell
August 25, 2018
Excellent service and follow up My service appointment was handled very efficiently and professionally. The service was completed in less time than estimated, while I waited. And the My service appointment was handled very efficiently and professionally. The service was completed in less time than estimated, while I waited. And the recommendations for future service needs were clear and helpful. More
by Jerry
Employees Worked With
