BMW of Tigard - Service Center

love the features with all the text message and video showing about the process of my car service, plus the advisor provided useful information for other issue of my car. i changed my 4 tires at the time showing about the process of my car service, plus the advisor provided useful information for other issue of my car. i changed my 4 tires at the time, the price kind of high than what i expected, but at the end, some cash back card comfort me in some degree. More

I brought my 2022 BMW 240i that I purchased new from them for an oil change . The technician disconnected my front and rear dash cam and took it for a 4 mile test drive or I should say Joy ride. There was n for an oil change . The technician disconnected my front and rear dash cam and took it for a 4 mile test drive or I should say Joy ride. There was no reason for him to unplug my dash cams except for the obvious reason. I attempted to contact the service manager and left a voice Mail and never even got a return phone call . I contacted my service writer and he seemed very sincere, concerned and sorry this happened . Also stated that the technician was not suppose to disconnect my dash cams . I wouldn’t have even noticed except the wires were hanging from it since he forgot to plug it back in . Which made me more suspect to the extra 4 miles on my car . I also contacted the salesman that sold me the car and he also said he would contact all that needed to know . I’ve never heard back from anyone so to say the least this has definitely tarnished the ultimate driving experience I’ve had up to this point and with Kuni BMW. Sadly even though this dealership is very close to me I will never buy another car from them and never take my car back there for service again. More

I brought my 2014 Diesel 5 series in for a oil change and “check engine” light. I live out of town so a loaner was needed. Priscilla is an excellent Service Advisor, very thorough and a great communicator. E “check engine” light. I live out of town so a loaner was needed. Priscilla is an excellent Service Advisor, very thorough and a great communicator. Even though my repairs were something that I would have preferred to not need to make, I’m thankful the service technician identified the problem and fixed my car. Kuni staff make you feel welcome. More

Priscilla is service is fantastic . ..very detailed and is knowledgeable. I always ask for her to be my advisor for my BMW Service ..very detailed and is knowledgeable. I always ask for her to be my advisor for my BMW Service More

Dan was really helpful in addressing my specific needs. He also had was able to answer my questions about running winter tires(phenomenal in rain) year round and having the tech check my wear. Videos are a He also had was able to answer my questions about running winter tires(phenomenal in rain) year round and having the tech check my wear. Videos are a high value addition to any service experience. More

My car was making a funny noise that was somewhat difficult to explain. Dan Daily listened to my very non-technical report on the situation and had the technician do a thorough analysis. The problem difficult to explain. Dan Daily listened to my very non-technical report on the situation and had the technician do a thorough analysis. The problem could have become disastrous, but was found and solved! I take my car to KuniBMW from my house in Olympia, WA for the outstanding performance by Dan Daily and the service department. More

I have always had top-notch professional service done in a timely manner. No complaints at all. a timely manner. No complaints at all. More

Had a problem with battery range on our hybrid. Kori made sure the shop did a thorough evaluation and came back with a result and suggestions for improving range on battery alone. Very pleased wi Kori made sure the shop did a thorough evaluation and came back with a result and suggestions for improving range on battery alone. Very pleased with the level of service and the friendly and professional way it was delivered. More

I've only had 3 or 4 visits to Kuni BMW since purchasing my car, but I have been very impressed with the level of professionalism, knowledge and customer service I have received each visit. David Fernando w my car, but I have been very impressed with the level of professionalism, knowledge and customer service I have received each visit. David Fernando was my tech on this visit and he delivered the exact BMW customer service experience that all BMW customers hope to receive. David was my very first tech when I brought my vehicle in for service two years ago and I hope he will always be available for me! More

Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is the honest and let’s make it right attitude?? Sales manager was the worst similar to sales person when I bought the car; seems to me unfriendly bunch in sales area. However Much better in service! Thank you Jeff and Priscilla! More