BMW of Tigard - Service Center

I am driving a cheap car... would I be treated differently I Audra is efficient. You have so many team members in sight. Nobody engages like the customer is special. I chose the dealer because it was a bmw... Audra is efficient. You have so many team members in sight. Nobody engages like the customer is special. I chose the dealer because it was a bmw... the experience was not so much different than if I went with a specialized mechanic. I am considering upgrading to a higher end bmw suv for my wife when I retire next year. This experience did not get me there More

Service Appointment. Chris was caring, professional, accommodating. Expected to have brakes changed but after reviewing told us not required yet. I was shocked they did no Chris was caring, professional, accommodating. Expected to have brakes changed but after reviewing told us not required yet. I was shocked they did not go ahead and replace. I have not been to a better car service department. Have enjoyed our first BMW purchased at this dealer. Looking for a second. Thanks. More

Great Customer Service I would highly recommend Kuni BMW to anyone concerned. I have always experienced absolutely great customer service from everyone who I have been invol I would highly recommend Kuni BMW to anyone concerned. I have always experienced absolutely great customer service from everyone who I have been involved with there. The quality of work from the service department has also been high in my experience. More

Nice work Chris LaPorte was wonderful to work with and agreed to honor the original estimate even though final parts and service were about $250 extra. Shannon Chris LaPorte was wonderful to work with and agreed to honor the original estimate even though final parts and service were about $250 extra. Shannon Burgess noticed I had been waiting in the lounge area and came by to see if she could help me. I had been waiting for 1.5 hours for my courtesy car, however, I somehow fell off the schedule. By this time staff for the courtesy card had already left for the day. Upon realizing the mistake, Shannon immediately handled everything herself and within ten minutes I had the courtesy vehicle. She was extremely efficient, courteous, and apologetic for the error. Thanks to both Shannon and Chris. More

Honest and exceptional service I purchased my BMW from Kuni about 3 years ago. Initially there was a problem with the vehicle which the dealership quickly and professionally handled I purchased my BMW from Kuni about 3 years ago. Initially there was a problem with the vehicle which the dealership quickly and professionally handled while taking care of my transportation needs. Since then every time I have had the car serviced or checked, the staff from the front desk, service advisors and greeters have been courteous, understanding and committed to helping me. I have observed this with other customers as well. I will continue to use this dealership as my go to place!! More

Very helpful During routine service my tires needed changing. But after I got my car back the car felt wiggly.l took The car back and they fixed it for free. i lov During routine service my tires needed changing. But after I got my car back the car felt wiggly.l took The car back and they fixed it for free. i love that they always give me a loaner car. No disruptions to my schedule. Great service. Car comes back clean! More

Allen exceeded my expectations! Great work! Faced with an unexpected repair fresh out of warranty. I drive screen failure. None of the service advisors had seen this before. 2015 X4. Turned Faced with an unexpected repair fresh out of warranty. I drive screen failure. None of the service advisors had seen this before. 2015 X4. Turned out the screen was bad. $4000 fix 5 months before my wedding. Allen made a phone call to Bmw North America Explaining the situation. This definitely exceeded my expectations as he was not required to do this . Bmw stepped up and offered to cover the cost of the screen which was the majority of the repair. I cannot begin to express how grateful I am for his service work at Bmw. Not to mention he literally saved my wedding!! So thankful for him!! More

Front washer unit needed replacing . Priscilla was great thru the whole process, She had to deal with a third party warranty service and she kept me aware of all that what was going on. H Priscilla was great thru the whole process, She had to deal with a third party warranty service and she kept me aware of all that what was going on. Her calm nature kept me calm thru the few hiccups we encountered. . More

Great customer service! Always someone to greet you right away. Excellent communication. My service rep, Chris kept me updated throughout the day. Great customer service H Always someone to greet you right away. Excellent communication. My service rep, Chris kept me updated throughout the day. Great customer service He took extra time with me to address my next service appt. More

b team Lack o knowledge and professionalism.. texting all the time... than actually calling after 6:30 pm... after normal business hours... I hate that I hav Lack o knowledge and professionalism.. texting all the time... than actually calling after 6:30 pm... after normal business hours... I hate that I have do service here... if you want people who have no clue about the auto industry... you’ spend 60 thousands on a car .. I know middle of the road.. however I expect more... very unhappy More