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BMW of Tigard

Tigard, OR

4.5
1,246 Reviews
BMW of Tigard is now open in our brand new state-of-the-art facility just across Highway 217 from Washington Square Mall. Offering hundreds of vehicles on display under cover and exceptional new amenities.
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10035 SW Cascade Ave

Tigard, OR

97223

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Showing 1,246 reviews

January 07, 2023

Hit a pothole late at night and blew out the right front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immedia More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

BMW of Tigard responded

Hi Roger, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2023

Worst service manager ( Jeff ) ever he was racist and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory Ufkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cline
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

BMW of Tigard responded

We are disappointed to hear this was your perceived experience. It is our priority to deliver outstanding service to all of our valued customers regardless of race, ethnicity, nationality, or any other protected category. As part of a preliminary investigation in to this situation, it appears your vehicle had been ready for pick up for several days and our team was asking you to return the Kuni BMW Service loaner, to avoid incurring extra fees (which is a standard practice and part of our loaner car agreements). You and your brother kept insisting that you should not have to bring it back for another several days, but that loaner was committed to other service customers, so we needed it returned. This was shared with you politely and is, again, very standard practice, but unfortunately you and your brother took exception to that. If your perception is that those late loaner return charges were in some way a racist act, that is unfortunate, but I can assure you that any customer with a similar situation of not bringing a loaner back for several days after their vehicle is repaired (without good cause) would be addressed in the same way with the same fees. It is also important to note that our service manager agreed to waive those fees once you and your brother finally bought the car back. In discussions with witnesses to the discussions you had with our service director when you did finally come in to return the loaner, we have not found any evidence that there was any racism involved, or indeed any unprofessional behavior. We have also reviewed video footage of the interaction in our service drive and reviewed all recorded calls that occurred with you and your brother and found no evidence of anything improper there. Despite our initial findings, I hope you provide us with the opportunity to review and discuss the specifics around your interaction with our team; we take any feedback like this extremely seriously. Please contact me directly, Sven Wood, General Manager, at 503.781.5040. Thank you.

January 04, 2023

Salesman Jakob was wonderful. Not pushy and really looked out for us. Store is clean and smart looking. More

by JANET ANDERSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakob Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mien Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Rutman
Jan 06, 2023 -

BMW of Tigard responded

Hi Janet, we're happy you found our staff to be so supportive during your experience here at Kuni BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 24, 2022

Went in for service which was going to be no charge… and left with a $2100.00 issue on my hands. My car is only 4 years old and had a cracked engine mount. Should be a recall issue with such low miles. Pris More

by Tracy F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Priscilla Allard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

BMW of Tigard responded

Hello Tracy, we're happy you found our staff to be so supportive during your experience here at Kuni BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2022

The process was fast & simple, plus all my questions were answered. Everything a great car buying experience should be! More

by chalen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beni Jinar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sven Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Mayko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

BMW of Tigard responded

Hi Chalen, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2022

This is the fifth car I've bought from Kuni, Mathew Ganotis. It's always an easy, comfortable environment, and a joy to buy from Kuni. I feel apart of the Kuni family. More

by zjg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevyn Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Ganotis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Rutman, Steve Vargas
Dec 13, 2022 -

BMW of Tigard responded

Hello there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2022

We had a very good experience with buying a used 2015 Tacoma Prerunner from Dalton Stewart at Kuni today! He was very thorough, answered all my questions, was friendly, and easy to talk to. Thanks for he More

by mph
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Beni Jinar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Steward
Dec 03, 2022 -

BMW of Tigard responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2022

Kuni is always a great place to visit. The service advisors are always nice, the dealership is always clean, and love the coffee machine and snacks. Shout out to Joel for being great, very More

by amybluestar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Selander, Barry Meldrum
Nov 10, 2022 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2022

A well organized dealership with skilled and efficient staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to More

by mikegkas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

BMW of Tigard responded

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 28, 2022

Andra was fantastic. Based on our experience with her we would definitely buy another vehicle from Kuni BMW and would recommend it to friends and family. More

by jprovo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andra Fravel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! Thanks again for the recommendation, and have an amazing day!

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