BMW of Tigard

Not very professional for a luxury establishment. Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is t Struggled with getting work promised taken care of. I should not have to get frustrated and then treated as if you are doing me a favor; where is the honest and let’s make it right attitude?? Sales manager was the worst similar to sales person when I bought the car; seems to me unfriendly bunch in sales area. However Much better in service! Thank you Jeff and Priscilla! More

Thanks Dan and David, very good job! Car service came in fast, everything was super perfect! Car service came in fast, everything was super perfect! More

Good service completed on schedule on a factory recall. Nice waiting area with snacks and coffee Nice waiting area with snacks and coffee More

A very welcoming and relaxed atmosphere. Roberto and Scott were professional and friendly and a pleasure to work with in purchasing our car. I felt like we were treated as if we were buying Roberto and Scott were professional and friendly and a pleasure to work with in purchasing our car. I felt like we were treated as if we were buying a new car. There attention to making sure the car was just right was great. More

I had a very pleasant experience. My service representative was very friendly and made me feel comfortable and confident Kuni was going to do a good job. She was great educating me on My service representative was very friendly and made me feel comfortable and confident Kuni was going to do a good job. She was great educating me on how to change the settings I was inquiring about. Kudos! More

Out of state buyer, home state registration and title delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an ou delays, disappointing buying experience. ***PLEASE READ - OUT OF STATE BUYERS - BEWARE*** I recently purchased a vehicle from Kuni BMW as an out of state purchase. At the beginning of the transaction, I asked to have the title and docs sent to me so I can perform the registration myself, it’s a 10 min in person transaction at my local DMV. I was informed by Nathan who was the sales rep that Kuni BMW would need to do the vehicle registration for me through their 3rd party vendor. I stressed that did not want to have the car delivered to me and have to wait days for registration. My state does not offer temp plates so if the vehicle is not registered, it cannot be driven legally in my state. I explained all of this in great detail with Nathan. Nathan talked to Willie and Willie called me to reassure me that their 3rd party title vendor is the best and even said “…the car may very well be registered before it’s even delivered to you.” I took their word for it, believing that my concerns were taken seriously, and went ahead with the deal. Fast forward a week, the deal is finalized. All documents were signed by me and received by Kuni, they also confirmed that payment was received and the vehicle is paid for and gave the okay for my transport company to pickup the vehicle. The vehicle was picked up within 48 hrs from the day it was okayed. I spoke to Nathan on that pickup day to let him know the ETA for delivery to me is 4-5 days (north west to north east). He explained to me that he will work on the registration and titling piece right away. Again, I stressed that I don’t want to have the car delivered to me and just sitting there because it’s not registered. I cannot drive it until it’s legally registered in my state. I asked again to have the title and docs sent to me to me so I could register the vehicle myself, again - he said it has to be done by their 3rd party title vendor. He said he will work on it right away. The day before the car is supposed to be delivered to me, I contacted Nathan again to see what the update was on the registration/title. He then informs me that the title for the vehicle that I have already purchased and is a day out to be delivered to me, is still with the previous owner’s lien holder, (bank). Kuni hadn’t paid off the loan balance and obtained title from the trade in that was done. I was very disappointed and frustrated as I stressed concerns about this and was told it was being worked on but clearly that wasn’t the case. I asked him to escalate and at this point, I asked again to send me the title and documents so I can register the vehicle myself. It’s the day before delivery to me and they don’t even have the title in hand. This meant that it is now delayed to be sent to their 3rd party titling vendor and of course, I’d be left with a new car that I can’t drive as it’ll take days to register the car. He escalated to Willie and Wille called me explaining that the title was not in hand by them but they’re working to get it today and will send directly to their 3rd party. This was the day before I take delivery. I asked again to just send me the title so I can register the vehicle myself, it’s already delayed because the previous lien wasn’t paid off so now everything else is delayed as a result. Willie advised that it has to be sent to their 3rd party title vendor and it was escalated with them. Frustratingly, I said okay and hoped it was in fact escalated. The following day I took delivery of the vehicle and I called Nathan again. All he told me was that Willie gave me the tracking number for the overnight package with the title that was sent to their 3rd party title vendor and it’s in their hands now. This was 4 days ago and I haven’t heard from Nathan or Willie or anyone from Kuni BMW since. 2 days ago, contacted their 3rd party title vendor directly and they advised to me that the process that Kuni BMW told me would happen on their end was totally incorrect. They also told me that they asked Kuni to honor my request and send me the title to register the vehicle myself, but Kuni did not honor my request and sent it to them instead. Even though it was Kuni who delayed getting the title to them in the first place. As of today, I haven’t heard from anyone at Kuni since the day I took delivery of the vehicle (4 days ago). I’ve been calling and working directly with the 3rd party title company and they’ve been great, this is not their fault. My DMV is closed on the weekends so my next update is on Monday, which will be 6 days after I had the car delivered and it is still not registered and I cannot drive it. This is totally unacceptable. How could everyone say they are working on the registration but no one knew that they did not have the title in hand for a vehicle that was sold? There’s no internal process to check to ensure that the dealer has title in hand for a car being sold? Not during the down payment step? The document signing and mail delivery step? The dealer receiving payment step? This was an absolute failure and the worst out of state car buying experience I’be ever had. With every vehicle that I’ve purchased out of state (essentially cash transactions - wire + certified bank check), I’ve done the vehicle registration myself. From a customer service standpoint, It doesn’t make sense for me to wait days (mailing docs back and forth, get a courier, etc…) to have someone do something that I can do myself. I explained this many times to Nathan and Willie. This is not a service to me as a customer, but rather an inconvenience and an extremely frustrating experience. The worst thing is, it did not have to be. The exact concern that I explained to Nathan and Wille that I did not want to have happen, is exactly what happened. It is very unfortunate but I will not be doing business with Kuni BMW again, nor would I recommend them. More

I’ve just picked up my vehicle from Kuni, and I am very happy with the repairs and care given to resolve the issues I previously raised. Jeff Cline and David Fernando have gone above and beyond and my conf happy with the repairs and care given to resolve the issues I previously raised. Jeff Cline and David Fernando have gone above and beyond and my confidence in the Kuni service team has been restored. Highly recommend Kuni, they will work to resolve problems as they arise. I appreciate their attention to detail! More

Matt was very easy to get along with. His genuine service made the buying process great. I highly recommend him and Kuni BMW. His genuine service made the buying process great. I highly recommend him and Kuni BMW. More

Always a great experience with their service department. Friendly, customer-focused approach. Greatly appreciated in these days of poor customer service with other companies Friendly, customer-focused approach. Greatly appreciated in these days of poor customer service with other companies More

Always treated great. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. More