BMW of Tigard

Unacceptable customer experience I am giving the kuni service department a low rating because of the unacceptable customer experience. My wife dropped off the car Wigan appointment b I am giving the kuni service department a low rating because of the unacceptable customer experience. My wife dropped off the car Wigan appointment because the check battery light was on and we were concerned she would get stranded. The service representative was rude and short with her and she asked for ride assistance, no offer of a loaner car, courtesy ride or Uber service was even offered. Then the part had to come out of California and the stated service completion date was missed by a whole day. Lastly, what started as a rear taillight bulb replacement, turned into a $600 up sell for a led light strip replacement. I don’t mind the up sell but want the tech to be more prepared to explain the necessary repairs. This is our second unacceptable kuni service experience and we will be looking for another dealership to get a better customer experience. More

Phenomenal Repair service My service advisor did a phenomenal job of getting my car repaired. He handled the service communication extremely professionally and was very courteo My service advisor did a phenomenal job of getting my car repaired. He handled the service communication extremely professionally and was very courteous and explained the issue on hand very clearly. He did his best and went above and beyond the call of duty to get the repair needed in a timely manner. He worked hard to bring the cost of the service down. I would recommend him highly. More

Great professionalism! I have had a long relationship w Mike Baggs and once again he provided great assistance on an X-7. I appreciate having the geniuses available on hel I have had a long relationship w Mike Baggs and once again he provided great assistance on an X-7. I appreciate having the geniuses available on help w a complex but amazing car! More

Great experience Everyone was very friendly and pleasant to work with. I would recommend this place to all my friends and family. They even gave me a nice car to driv Everyone was very friendly and pleasant to work with. I would recommend this place to all my friends and family. They even gave me a nice car to drive why they kept and worked on mine. More

Best service ever. Delivered as promised. Always a pleasure to do business with the service department especially Allen Hung..His explanations were clear and the car was finished early. Everyo Always a pleasure to do business with the service department especially Allen Hung..His explanations were clear and the car was finished early. Everyone is friendly and professional. More

Problem with the bmw connect app I had problems logging in to the bmw connect app. William, as soon as he got to know about that, he registered me in the database and helped me in the I had problems logging in to the bmw connect app. William, as soon as he got to know about that, he registered me in the database and helped me in the creation of the account. In and out in less than 10 mins. More

Terrible attitude Abdul tried to push some xxxxxxxx protection package on us. I called xx on it and he muttered something about once they put it on, he had to charge u Abdul tried to push some xxxxxxxx protection package on us. I called xx on it and he muttered something about once they put it on, he had to charge us.....I told him point blank I didn't want this garbage. More

Awesome service experience I took my car in to get the Advanced Car Eye 2.0 installed. It’s a new product that they’ve never done before. They took the time to do the installati I took my car in to get the Advanced Car Eye 2.0 installed. It’s a new product that they’ve never done before. They took the time to do the installation right, keeping my car for as long as was needed to do it properly. Furthermore, they did a whole inspection and sent me a video of the inspection to see what they’re referring to (a first for me). Getting to see my undercarriage in such detail and being reassured that everything was okay was such an empowering feeling that I can’t put it into words. They kept in touch with me regularly all through the process with updates regarding the progress. It was really refreshing. I really enjoy servicing my car at this facility. More

Classy Kind and efficient service. Very informative of the whole repair process. The loaner car process was seamless. I’m sorry I forgot the names of some of Kind and efficient service. Very informative of the whole repair process. The loaner car process was seamless. I’m sorry I forgot the names of some of the other service staff but they all work together to make sure the customer is satisfied. I would highly recommend More

Typical car salesman Rudely greeted by him two seconds after entering like we were the buzzer button on family feud. Gave a low-ball offer on a car price, then let us walk Rudely greeted by him two seconds after entering like we were the buzzer button on family feud. Gave a low-ball offer on a car price, then let us walk without trying so he could pounce on the next suit that walked in the door. Very clearly only cared about making himself money and is willing to give ripoff prices and turn customers like a cheap waitress to do it. More