BMW of Tigard

Jakob was easy to work with. ....hands down a great experience a sales person. He was very patient and never pushy. Benjamin the Finance guy - nice person, but the whole experi ....hands down a great experience a sales person. He was very patient and never pushy. Benjamin the Finance guy - nice person, but the whole experience from his presentation, and office xxxxxxwas the most obvious and slightly off-putting part of the experience. We've bought cars before and knew what to expect somewhat. He was never rude, gave us space when we wanted to talk. But imagine a smooth flowing conversation and then as he describes available add-ons, the words he uses almost seem rehearsed or memorized. Imagine sitting down at his desk....and in a place only the customer can see it....is a picture of he and his family...as if attempting to convey he's a family man. While at the desk - look to your left and you see a damaged wheel.....we're going to get pitched on wheel repair and/or warranty. There's a headlight module on a table....we could only guess how much it was going to cost to replace that. A more concise presentation would have been helpful. That was the longest part of the sales process - and we were conducting an all cash transaction. Also - if you're going to try and sell us a paint film protector for the front end of the car - it would help if you looked at the specific car first to see if it had some chips already. Ours did, but we didn't really care. It just seemed odd to try and sell us an $1800 service that would only limit further chips vs implying that the car will no longer be pristine if we don't. I realize this is where the dealership makes profit and I don't begrudge them for that. A more straightforward presentation opportunity, follow up messaging to change your mind within a week or two, would have made this top notch. Again - Finance guy was never rude. This was NOT a time-share like presentation in Las Vegas where they end up making condescending comments to you when you decline to buy.....it just somewhat detracted from the ease of the front end of the transaction. More

While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to have no understanding of basic customer service. I’m not alone in this—many other customers have had similar negative interactions with him. It's a shame because the rest of the team provides excellent service. FYI BMW, the problem and damage we had weren’t fixed professionally. We tried to make an appointment, and this is the treatment we received! We had to go to social media in order for the management to respond back to us, and this is the message we got from the manager: "Good morning Mr. XXX. . I understand you have an appointment tomorrow here at BMW of Tigard, your appointment has been canceled. Due to past interactions and negative posts on social media about the dealership, we would prefer you use another location for your service needs. Thank you. Text STOP to opt-out. --Jeffrey Cline BMW of Tigard" We will keep going to social media until that person gets fired. I strongly urge management to address this issue promptly to ensure that all customers receive the quality service they expect from BMW. More

We bought our first BMW X3 from BMW of Tigard Yesterday, and Matt was our Client Advisor. His friendliness and professionalism was commendable.He never pushed us and answered all of the questions we had.We and Matt was our Client Advisor. His friendliness and professionalism was commendable.He never pushed us and answered all of the questions we had.We have no hesitation in giving him 5 stars.Keep up the good work! My wife and I wish him all the very best for his future endeavors! More

We have now purchased 3 BMWs from this dealership (formerly KUNI BMW) over several years. Dan Dailey, Jay Meenwsen, Lee Maclean, and Amanda Meyer are an excellent sales and service team and assisted (formerly KUNI BMW) over several years. Dan Dailey, Jay Meenwsen, Lee Maclean, and Amanda Meyer are an excellent sales and service team and assisted with the last acquisition. There was no pressure and we drove several vehicles to determine what was the right one for us with the right options and features. More

My Service Advisor Priscilla Allard is super amazing, friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a war friendly, knowledgeable, and approachable. She made the entire repair process for my vehicle stress free and was even successful in negotiating a warranty coverage for a sizable repair. I would love to work with her again in the future. More

I love the 2022 X3 m40i, but it has an intermittent auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated auto-lock issue that keep triggering on after the initial lock. I understand that intermittent issues can be hard to diagnosis, but I can duplicated it in less than 10 minutes and 2 miles of driving and have the video to prove it, and it still needs to be resolved More

We were treated with respect and were able to drive three different vehicles that we were interested in. The Huge inventory of cars helped us narrow down our choice. The buying process was very pleasant fr different vehicles that we were interested in. The Huge inventory of cars helped us narrow down our choice. The buying process was very pleasant from start to finish. More

I wish I could buy another BMW -- Jay was super helpful it just wasn't in the cards for me at this time. it just wasn't in the cards for me at this time. More

When we bought my BMW last year from BMW of Tigard (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at (https://www.facebook.com/BMWofTigard?mibextid=ZbWKwL), we purchased a 5-year, 75,000 maintenance package for $2,250. It seemed like a great deal at the time, because we all know how expensive regular maintenance can costs these days. Imagine my surprise, when I took my car in for its yearly service, only to find out that, despite my car having only 34,000 miles, and despite my owning it for just over a year, the maintenance package we purchased was due to expire in May 2024. It turns out that it's five years OR 75,000 miles, and the five year clock starts ticking when the car is manufactured. Had I not had the maintenance plan, the yearly service I just had would have cost $295.00. Instead, since we paid $2,250.00 for the maintenance plan, I essentially paid $2,250.00 for a $295.00 service! This didn't sit right with me, so I decided to speak with the dealership manager when I picked up my car. After I explained the situation to him, he said he would look into it and speak with the person who did our financing. I didn't expect much... in fact, I was preparing to go to battle over the principle of what just happened. The next day, I recieved a call from the finance guy. During our conversation, I told him that we would have never bought the contract if we understood that the time limit was retroactive to the manufacture date. I suggested the option of either extending the service contract for four more years, or issuing a refund. He explained that neither canceling nor extending the contract was an option since the contract was carried by a third party. He told me that we are important customers to Kuni BMW, and, although he wasn't sure what could be done at this point, he would try his best. He said he would reach out to me in a few days. Honestly, I had low expectations, other than for this to be one of those very expensive "lesson learned" moments. Imagine my surprise when I recieved a phone call from him. He reiterated that keeping us as customers is very important to them, and to prove it, BMW of Tigard was cutting a check for the cost of the service contract, minus the $295 I would have spent, and sending it to BMW Finance to be credited against our loan. Amazing customer service... and they have our business for life. More

Great staff, nice new location Love the BMW we purchased from Tigard BMW Service staff great and professional from Tigard BMW Service staff great and professional More