BMW of Tigard

Everything was great - I didn't have to wait long and the environment in the dealership was comfortable. I particularly appreciated the video of my vehicle's inspection and updates via text, along with the o environment in the dealership was comfortable. I particularly appreciated the video of my vehicle's inspection and updates via text, along with the option to pay online. Ingrid is fantastic!! More

Audra and the rest of your team with whom I interacted were great! Thank you! were great! Thank you! More

I called the service advisor on 8/28 and got his voicemail, I asked for more information about the quoted front-end brake pad replacement and haven't heard back. Today is 8/30, so 3 days, no respons voicemail, I asked for more information about the quoted front-end brake pad replacement and haven't heard back. Today is 8/30, so 3 days, no response. I had a 9am appointment and it took more than a hour to do a simple oil change. "Jiffy" lube you folks are not. More

I would like to take a moment to express my sincere appreciation for Dan Dailey's outstanding service. His exceptional communication skills and meticulous attention to detail have made a significant im appreciation for Dan Dailey's outstanding service. His exceptional communication skills and meticulous attention to detail have made a significant impact on my experience at BMW of Tigard. Dan consistently goes above and beyond to ensure that every aspect of his work is handled with care and precision. His professionalism and dedication are truly commendable, and I am grateful for his efforts. Thank you, Dan, for your exemplary service! More

I have not always loved the dealerships I've bought cars from but I really like the (former) Kuni BMW team especially Kory Ufkin who is the main reason I go back for service. I have not been to the new sho from but I really like the (former) Kuni BMW team especially Kory Ufkin who is the main reason I go back for service. I have not been to the new shop yet but I will be taking my X3 in for service in August and look forward to see the friendly faces of the service folk. More

Priscilla has been professional as a service supervisor. She took time to explain all the details on the job, videos etc. ensure customer have all the information to make the right decision! She goes extra She took time to explain all the details on the job, videos etc. ensure customer have all the information to make the right decision! She goes extra mile to ensure customer needs are satisfied. I will recommend her and this dealership for service! Harry More

Jakob was easy to work with. ....hands down a great experience a sales person. He was very patient and never pushy. Benjamin the Finance guy - nice person, but the whole experi ....hands down a great experience a sales person. He was very patient and never pushy. Benjamin the Finance guy - nice person, but the whole experience from his presentation, and office xxxxxxwas the most obvious and slightly off-putting part of the experience. We've bought cars before and knew what to expect somewhat. He was never rude, gave us space when we wanted to talk. But imagine a smooth flowing conversation and then as he describes available add-ons, the words he uses almost seem rehearsed or memorized. Imagine sitting down at his desk....and in a place only the customer can see it....is a picture of he and his family...as if attempting to convey he's a family man. While at the desk - look to your left and you see a damaged wheel.....we're going to get pitched on wheel repair and/or warranty. There's a headlight module on a table....we could only guess how much it was going to cost to replace that. A more concise presentation would have been helpful. That was the longest part of the sales process - and we were conducting an all cash transaction. Also - if you're going to try and sell us a paint film protector for the front end of the car - it would help if you looked at the specific car first to see if it had some chips already. Ours did, but we didn't really care. It just seemed odd to try and sell us an $1800 service that would only limit further chips vs implying that the car will no longer be pristine if we don't. I realize this is where the dealership makes profit and I don't begrudge them for that. A more straightforward presentation opportunity, follow up messaging to change your mind within a week or two, would have made this top notch. Again - Finance guy was never rude. This was NOT a time-share like presentation in Las Vegas where they end up making condescending comments to you when you decline to buy.....it just somewhat detracted from the ease of the front end of the transaction. More

While most of the staff at BMW Tigard’s service center are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to are nice and polite, my experiences with Jeffrey Cline have been extremely disappointing. His behavior is consistently disrespectful, and he seems to have no understanding of basic customer service. I’m not alone in this—many other customers have had similar negative interactions with him. It's a shame because the rest of the team provides excellent service. FYI BMW, the problem and damage we had weren’t fixed professionally. We tried to make an appointment, and this is the treatment we received! We had to go to social media in order for the management to respond back to us, and this is the message we got from the manager: "Good morning Mr. XXX. . I understand you have an appointment tomorrow here at BMW of Tigard, your appointment has been canceled. Due to past interactions and negative posts on social media about the dealership, we would prefer you use another location for your service needs. Thank you. Text STOP to opt-out. --Jeffrey Cline BMW of Tigard" We will keep going to social media until that person gets fired. I strongly urge management to address this issue promptly to ensure that all customers receive the quality service they expect from BMW. More

We bought our first BMW X3 from BMW of Tigard Yesterday, and Matt was our Client Advisor. His friendliness and professionalism was commendable.He never pushed us and answered all of the questions we had.We and Matt was our Client Advisor. His friendliness and professionalism was commendable.He never pushed us and answered all of the questions we had.We have no hesitation in giving him 5 stars.Keep up the good work! My wife and I wish him all the very best for his future endeavors! More

We have now purchased 3 BMWs from this dealership (formerly KUNI BMW) over several years. Dan Dailey, Jay Meenwsen, Lee Maclean, and Amanda Meyer are an excellent sales and service team and assisted (formerly KUNI BMW) over several years. Dan Dailey, Jay Meenwsen, Lee Maclean, and Amanda Meyer are an excellent sales and service team and assisted with the last acquisition. There was no pressure and we drove several vehicles to determine what was the right one for us with the right options and features. More