BMW of Tigard

I took my car in for scheduled service after warranty expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was running late for my business meetings and had to leave the dealership. I tried calling the SA multiple times and always got voicemail. I sent text messages and got very slow responses (several hours later). I had to plan a trip to the coast and this poor response did not help me. My vehicle inspection report was not sent to me even after I asked for it and I was just informed my front tires needed to be replaced. I had to call 3 times to get a text message response. Tire pricing was much higher than Tirerack and I needed to negotiate it. It took an additional 2 days to get 2 tires mounted, balanced and aligned. Overall, I had a very poor experience with Kuni BMW service and I would NOT recommend it to any one. More

Our service advisor, Priscilla Allard, is very knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this deal knowledgeable was very helpful as always. The entire staff works to make their customers feel comfortable and special. I highly recommend this dealership. More

Went on their website. Found a car I wanted to purchase, Filled out my trade info and was quoted online nearly $47,000. Trade-in value. I filled out all the paperwork onlin Found a car I wanted to purchase, Filled out my trade info and was quoted online nearly $47,000. Trade-in value. I filled out all the paperwork online and reserved the car. The next day I called Kuni to check on the car and trade-in quote. I was told that the car I reserved the night before was sold and that the online quote was wrong and my new quote was now $5,000. less than the online quote from the night before. CLASSIC BAIT AND SWITCH!! Stay away from Kuni BMW!,,, More

Matt was honest, genuine and personable. Really appreciated his help and getting all my questions answered. Will be coming back when it’s time to buy my next vehicle! Really appreciated his help and getting all my questions answered. Will be coming back when it’s time to buy my next vehicle! More

Great no-pressure dealership! We found a car we liked online and they had it ready and waiting for us when we arrived. Our sales person, Matt Ganotis gave us plenty of space to We found a car we liked online and they had it ready and waiting for us when we arrived. Our sales person, Matt Ganotis gave us plenty of space to check out the car with absolutely no pressure or gimmicky sales pitches. he answered all of our questions with a great deal of patience and checked in several times after our purchase to makes sure we were satisfied. Our experience with Matt and Kuni was excellent and far superior to other dealers where we looked. They have definitely earned our future business. More

Great buying experience, best I've ever had. Matt Ganotis was extremely helpful, and I really appreciated the good communication he maintained through out the process. Made the whole test drive Matt Ganotis was extremely helpful, and I really appreciated the good communication he maintained through out the process. Made the whole test drive(s) and purchasing process very efficient and enjoyable. More

Best buying experience I’ve ever had. Staff was excellent, , professional , and would recommend you give them your business. Staff was excellent, , professional , and would recommend you give them your business. More

Matt Ganotis was incredible. Because of his hard work and unending patience (I asked a ton of questions) I am now leasing a 2021 330i xDrive. I LOVE my car. The process would hav Because of his hard work and unending patience (I asked a ton of questions) I am now leasing a 2021 330i xDrive. I LOVE my car. The process would have been a lot scarier if he hadn't been there to talk me through my questions and work super hard to find exactly what I wanted. I wish every big purchase was this easy. Thanks Matt. OH! Thanks Willie for the last min change to my license plate! Shavon :) More

I purchased a new 2022 X5 from Kuni BMW last year in September 2021. I was relocating from a different state and reached out to Steve Cho to see if this dealership had any X5 in inventory. Unfortunately September 2021. I was relocating from a different state and reached out to Steve Cho to see if this dealership had any X5 in inventory. Unfortunately no, so I had to order a new one, but then I got to customize all the options. At the time, all the dealers maintained very low inventory level on every model (due to chip shortage, I believe?) so it was very challenging to buy a car. So many dealers were selling cars at ridiculous prices with $$$$ markups. Overall, I really enjoyed working with Steve throughout the whole process. He offered good price to begin with (no need to waste time on price negotiation), and he was clear on his explanations. Very honest and straightforward dealer, hassle-free. If I were to buy another BMW, I will go back to Steve. I was actually waiting to fill out a customer satisfaction survey regarding my purchase, but I never received one in my email. So far, I love my car :) More