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BMW of Tigard

Tigard, OR

Overview
Employees
Reviews
Vehicles
4.6
1,255 Reviews
BMW of Tigard is now open in our brand new state-of-the-art facility just across Highway 217 from Washington Square Mall. Offering hundreds of vehicles on display under cover and exceptional new amenities.
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10035 SW Cascade Ave

Tigard, OR

97223

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Showing 1,255 reviews

October 28, 2022

Priscilla did an outstanding job to make the experience pleasant and efficient. Overall she did an excellent job of keeping me informed me about the status of repairs and needs for service. More

by jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla Allard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2022 -

BMW of Tigard responded

Hi Jerry, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! We look forward to your next visit! Take care!

Nov 04, 2022 -

jerry responded

I rarely respond to review requests, but Priscilla did a great job that deserved acknowledgment.

October 22, 2022

My service advisor, Joe Selander, is exceptional. He listened to my concerns and each was addressed by the service department - including clearing the fault codes. Whether or not it was the fault cod More

by rgw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Selander
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Oct 28, 2022 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2022

Hi ver many years, service is still fantastic. Dan Daily knows BMW’s, and his customers! More

by LaurieSm1les
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2022 -

BMW of Tigard responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2022

Excellent! Great service worked with Cameron who was great and helpful from beginning to end. Great experience I would recommend Kuni BMW to anyone! More

by kcarroll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalal Abou-Jamous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camron Pourassef
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Oct 14, 2022 -

BMW of Tigard responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

October 06, 2022

My sales good service and friendly staff. I definitely will recommend to my friend and family to Kuni BMW! More

by kathy_tan1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beni Jinar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Israel Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

BMW of Tigard responded

Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

September 26, 2022

It all started and ended with Nathan Moore. I was in contact with him about what I was looking for and he got back to me pretty quick with a car that was hitting my criteria. Newish, hybrid, To More

by ptownblazers88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Rutman
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September 24, 2022

Had a not-so-good experience a number of years ago (2008 crashed my then new BMW) Needed an urgent repair done on my present (2015) BMW. Scheduled in for service department. Asked several times over a pe More

by camtscott
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Arie?
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Sep 30, 2022 -

BMW of Tigard responded

Hello Cam, thank you for your feedback. We are certainly sorry that your experience with our team was not good. Our records indicate we had a Service appointment set up for you on September 12th for an issue with your diesel BMW and that the vehicle was going to be towed in from Bend, OR. You then called back and our team facilitated changing the appointment to September 23rd, but you did not come in for that appointment. We don't have a record of our sales team trying to contact you to sell you a new car, but apologies if there was some unwanted to communication, or if you did not get a timely call back from our service team. We would be happy to still help with your repair and try and turn around your experience with us. Our service manager has reached out to try and help, but without success. If you would be willing to give us more feedback, or if we can still help you in any way, please call us as 503-748-5494. We would appreciate the opportunity to earn your business. Regards the Kuni BMW Service team.

Sep 30, 2022 -

camtscott responded

There NEVER was an appointment "set" for September 12th. It was on that date that I CALLED IN to set the appointment for the 23rd. As far as communications with your SERVICE department, despite NUMEROUS calls and requests for a call back, I got nothing but "Crickets". Just "promises" from the receptionist. HOWEVER, your VULTURES in the SALES DEPARTMENT were calling daily, to try and convince me that I need to purchase a new X3! I even asked the one salesperson, to "Please walk down the hall and hand the phone to the service manager - I want to talk to THEM, NOT YOU." He hung up on me. How PROFESSIONAL...... Then, to see you twist the facts (aka: "LIE") here, only goes to prove more, that you and your arrogant staff, should not be in business.

September 17, 2022

Work explained and accomplished in a timely manner. Service Rep Joe was very accomodating and explained work to do & done. More

by gs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe S
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Sep 19, 2022 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2022

Not a great customer service at all for a luxury places; the salesperson seemed bothered and irritated with my questions. More

by Jaclyn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jakob Lund
3.0
This rating includes all reviews, with more weight given to recent reviews.
Beni Jinar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

BMW of Tigard responded

Hello Jaclyn, Congrats again on joining the BMW family with your recent purchase of a 2019 X1! As I shared in our extensive conversation yesterday, we sincerely appreciate your business and I am so sorry for any areas where your salesperson or our team fell short of your expectations. Please know that we have constructively reviewed your feedback with your Client Advisor. As I said on the phone directly to you, you absolutely belong at Kuni BMW and many of our clients trade in Toyotas and similar vehicles. We take special pride in witnessing the thrill of a first-time BMW owner getting familiar with their new (or pre-owned) vehicle! I am sure you will recall that we provided brand new floor mats at the time of your purchase on August 25 as well as having one of our Product Geniuses review the features and controls. In our conversation yesterday, I offered a second visit with a Product Genius after you’ve had a bit of time with your vehicle as well as taking care of a scratch that wasn’t discussed at time of purchase. I hope these efforts have gone some distance toward turning your experience around. Warm regards, Willie Higgins

August 20, 2022

Prompt service, questions answered, friendly no-pressure sales. Great customer service. Excellent overall experience, highly recommend. More

by dalaitta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beni Jinar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2022 -

BMW of Tigard responded

Hi Dalaitta, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

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