BMW of The Woodlands - Service Center

I expected BMW level service and communication and received subpar support I would expect from any mid to low grade service shop. I was told my car was ready to pickup, drove to dealership, found o received subpar support I would expect from any mid to low grade service shop. I was told my car was ready to pickup, drove to dealership, found out it was going to be another week. The entire experience reminded me of a team without leadership or direction. More

My first time using this service center. Staff was helpful and professional. Jason was my Service Manager and did a great job. Staff was helpful and professional. Jason was my Service Manager and did a great job. More

Closed to my home and service is good. The young advisors are nice to me every time we went there. The young advisors are nice to me every time we went there. More

Service is great! Service rep is terrific! Jason! We had everything explained in a very professional way! Jason is terrific! Service rep is terrific! Jason! We had everything explained in a very professional way! Jason is terrific! More

I am very satisfied with this dealership. Service is always good. Waiting area is pleasant, clean and refreshements always appreciated. Service is always good. Waiting area is pleasant, clean and refreshements always appreciated. More

Good experience on scheduled maintenance for my 2015 328xi sport wagon. Joe in Service was very helpful and courteous. I appreciated the video and narrative by the tech working on the car so I could vi 328xi sport wagon. Joe in Service was very helpful and courteous. I appreciated the video and narrative by the tech working on the car so I could visualize what was described in the inspection report. Pricing was reasonable and work was done in a timely manner. The car was washed and looked great when it was ready. Absolutely no complaints. More

Best professional, caring experience with salesman Jay Ali, finance man, and service man Jason Roy. Very much attention to details and making sure we had everything we wanted. Ali, finance man, and service man Jason Roy. Very much attention to details and making sure we had everything we wanted. More

Robert in service was great, my appointment took longer than expected and they were quick to get me into a loaner! than expected and they were quick to get me into a loaner! More

Excellent and friendly group of service people and helpful sales force. the dealership is kept clean all the time. helpful sales force. the dealership is kept clean all the time. More

The service department serviced my car. And it was well done. They also washed and vacuumed the car which was an added benefit. And it was well done. They also washed and vacuumed the car which was an added benefit. More