BMW of The Woodlands - Service Center

Taken right away , found problem, nail in tire. Darnell took care of everything, replaced new tire. Took just over an hour and I was on my way. Darnell took care of everything, replaced new tire. Took just over an hour and I was on my way. More

Got my windshield replaced through insurance. Bob worked with insurance to make sure it was paid directly to BMW and handled a ride home and pick up while repair was done. I appreciate how easy Bob worked with insurance to make sure it was paid directly to BMW and handled a ride home and pick up while repair was done. I appreciate how easy it was! More

All ingredients are present. Need to communicate better. Drop reliance on online and text comm., or vastly improve for better customer experience, and, likely, better crew experi Need to communicate better. Drop reliance on online and text comm., or vastly improve for better customer experience, and, likely, better crew experience. More

Gabriel was very attentive to my problem with my X1. Told me how much it would be. Excellent customer service. Very fast and efficient. I have been a customer for 5 years.. Told me how much it would be. Excellent customer service. Very fast and efficient. I have been a customer for 5 years.. More

They offer excellent services and the reasonable prices. The manager and technicians are very friendly and responsible, willing to answer any question in details. They also provide good service packages. I The manager and technicians are very friendly and responsible, willing to answer any question in details. They also provide good service packages. I always choose they for my B M W maintains. More

My service advisor Quiora was great! Very professional, seemed to know her stuff, and kept me informed of progress. Very professional, seemed to know her stuff, and kept me informed of progress. More

Dealer is organized, customer oriented personnel professional in dealing with your questions and explaining the condition of the repair professional in dealing with your questions and explaining the condition of the repair More

Took the car for brake pads change, tech found a leak on the transmission gasket. Svc rep Hanza quickly researched the needed part, placed it on order, and scheduled a new appointment. The repair was comple the transmission gasket. Svc rep Hanza quickly researched the needed part, placed it on order, and scheduled a new appointment. The repair was completed under warranty. More

Excellent customer service and attention to detail. I wasn't aware of rebate and service representative (nice African American woman) went above any beyond despite being very busy with scheduled custom I wasn't aware of rebate and service representative (nice African American woman) went above any beyond despite being very busy with scheduled customers. More

A was very thorough and attentive. Nice job! She made sure all our requests were filled. Nice job! She made sure all our requests were filled. More