BMW of The Woodlands - Service Center

Got as always quick and thorough service on my X5. I like the video review of the car undercarriage provided by technician. I've asked to replace damaged license plate frame and they provided me with I like the video review of the car undercarriage provided by technician. I've asked to replace damaged license plate frame and they provided me with one free of charge. Beemer is an ultimate driving machine and BMW of the Woodlands is an ultimate car dealership. More

I had an overall good experience with a few annoying hiccups! Robert was very patient and great to work with it, so he gets 5 stars! The Uber/Shuttle situation was not great and after attempting both hiccups! Robert was very patient and great to work with it, so he gets 5 stars! The Uber/Shuttle situation was not great and after attempting both (to get a ride home) I decided to just sit in the lobby and wait. Three stars for that situation. We scheduled our appointment and were told that a shuttle or Uber could drive me home...the shuttle driver had another stop before me, so I was to tag along for the 1 hour round trip drive before I got dropped off. I decided to abandon that and take the Uber BMW offered (which is weird to me...it's a car dealership and we don't have a loaner or a driver). After waiting 20 minutes on the curb (the text message told me to do this), I get an automated call saying my driver was still 18 minutes away. Again, very frustrating, as I have now been at the dealership longer than expected, took a half day off work for this and still waiting. With traffic and knowing I would still need to RETURN to BMW later that day to pick up my car, I decided to just stay in the lobby. Not the end of the world, but frustrating and felt very unorganized for BMW. More

Darnell Frank makes the service experience seamless. Hassle free and a pleasure to be serviced by him. Hassle free and a pleasure to be serviced by him. More

Zachary was an excellent service tech on top of every detail of the multiple recalls that I had on my seven series. He even texted me throughout the time my car was in the shop to make sure that I knew w detail of the multiple recalls that I had on my seven series. He even texted me throughout the time my car was in the shop to make sure that I knew where they were in the process as I need to catch a flight to New Jersey at 6 AM in the morning More

Zachary did a great job explaining what the service was to be perform on my vehicle. It was done on time and I am very satisfied. to be perform on my vehicle. It was done on time and I am very satisfied. More

I never have to worry about my vehicle because Gabriel takes great care of my vehicle and always asks about any concerns that I may have. Purchasing my vehicle from The W BMW Dealership has been the grea takes great care of my vehicle and always asks about any concerns that I may have. Purchasing my vehicle from The W BMW Dealership has been the greatest vehicle purchase of my life. EVERYONE that I have had the pleasure to speak with has been fantastic. If you ever have the opportunity to meet Ms. Q, you will never forget her. She's a phenomenal woman. More

The Woodlands BMW service center is great. Everyone there is very friendly and helpful. Special shout out the my service guy Jeff who always takes the best care of me! Everyone there is very friendly and helpful. Special shout out the my service guy Jeff who always takes the best care of me! More

I had an outstanding experience with the BMW service department, specifically Zachary and Alex. They were both professional and knowledgeable I was kept informed throughout the entire process and the department, specifically Zachary and Alex. They were both professional and knowledgeable I was kept informed throughout the entire process and the work was completed quickly. My vehicle was returned spotless and running perfectly. It’s clear they take pride in delivering world-class service. Highly recommended! More

Service technician did thorough job. Video was good. Service manager Hanza was very good and kept me informed throughout the process. Video was good. Service manager Hanza was very good and kept me informed throughout the process. More

Update - April 2025 - They continue to deliver great service. Fair prices and quality work delivered in a timely manner. service. Fair prices and quality work delivered in a timely manner. More