BMW of Tenafly - Service Center

I've been dealing with dealership since defio BMW! All staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series and for a loaner I received a 3 series! My suggestion is owners of 5series on dwn receive 3 series and owners of 6&7 receive 5 series as loaners ! Still loving BMW NELL More

Had a flat tire and went to go get it fixed; it came back with the SAME tire on and the flat tire sign still coming on after about 20 minutes. Dominick wasn't helpful; we asked for a loaner car the day befor with the SAME tire on and the flat tire sign still coming on after about 20 minutes. Dominick wasn't helpful; we asked for a loaner car the day before and never got one the next day. TERRIBLE. More

This is second time. I hope that after first complaint, they are nice and kind. But that is just my hope. For 4 years, I have been dealing with the BMW of Tenafly and spent $100,000 for two new BMW X5 a they are nice and kind. But that is just my hope. For 4 years, I have been dealing with the BMW of Tenafly and spent $100,000 for two new BMW X5 and addtional services because they promised the best services. When a service person lied to my family about the first new BMW X5 handling problem, my family standed for his rudeness and didn't complain. But not this time. I think that the BMW of Tenafly never want to listen to client's complaint. Today my 9 month-old BMW X5 2011 has not only a flat tire but also a screeching brakes, a loosened knob for cruise system,and a navigation system off by itself, so I went to the BMW of Tenafly and told to my sales person, Bruce Lee about my BMW X5 2011 problems. Three months ago, my BMW X5 2011 already has been repaired because a seat belt and air conditioner was not working, and secure bolts for safety under the seat were missing. When I Spoke seriously to him about it, he didn't want to listen to me but kept checking cell phone and did texting. So I toned up my voice. At that time, the other sales person, Susie Kang did rudely interrupt me. She compelled me to stop complaint. I can't put up with her rude behavior. So I asked her why she did. she didn't respond but wilfully ignore my question. I think it is impolite to interrupt and ignore the speaker. If they don't want client's complaint, they should provide services of good quality and sell high-quality goods like the BMW with an excellent reputation. I think the BMW of Tenafly is not cheapest dollar store but very luxury company. So the BMW of Tenafly need more polite and elegant employees. These untrained sales person like Bruce Lee and Susie Kang cannot provide good service to their customer. They will force not to return the BMW of Tenafly. At least I hope I meet trained employees at the BMW of Tenafly next time. More

Customer service is too much bad. Upon asking him about service, he lied to me. When I complained of his attitude, he sneered me and my wife. So My wife wanted to get a manager phone number and the other c service, he lied to me. When I complained of his attitude, he sneered me and my wife. So My wife wanted to get a manager phone number and the other complaint phone number, he told my wife that he couldn't give any phone numbers and whenever she wants to complain about him, she has to visit him in person. He did not give me any documents for my loaner car. So, I requested documents for my loaner car and then finally I could have it. It is so hard to get any documents from that dealer. Too a horrible day and dealer!! More

Ms. Sandra Pilavdjian was awesome, very polite and very helpful. I think Sandra must be a great asset to BMW of Tenafly.To tell you of my experience at this dealership, the moment I walked in I was greeted helpful. I think Sandra must be a great asset to BMW of Tenafly.To tell you of my experience at this dealership, the moment I walked in I was greeted by Sandra and immediately I feel her good offices. What Impressed me most was her clarity in explaining to me what BMW of Tenafly will be doing for me. I felt valued. For Domincik, he was cool and patient and answered all my questions and explained to me what was done to my car. Great person. More

Excellent service. They provided a loaner car for both times my older BMW was being serviced and the price of the work done was reasonable. The work was completed very quickly and everything was satisfac times my older BMW was being serviced and the price of the work done was reasonable. The work was completed very quickly and everything was satisfactory. I will not hesitate to bring my M5 back here when the time comes. More

This duo team at BMW of Tenafly is out of this world. They are very helpful and willing to go out of their way when there is a service issue with my vehicle. Very friendly and professional. It is becau They are very helpful and willing to go out of their way when there is a service issue with my vehicle. Very friendly and professional. It is because of people like Sandra and Jon that I will continue to lease vehicles from BMW of Tenafly as well as receive service on future vehicles. Thank you much. More

As always the service is fantastic. I was provided with a new loaner car. The service was completed in less than 24 hours. The staff was extremely sensitive to the fact that my wife and I are expecting are f new loaner car. The service was completed in less than 24 hours. The staff was extremely sensitive to the fact that my wife and I are expecting are first child. I highly recommend BMW of Tenafly! More

Great Customer Service!!! Will recommend to family & friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. I will only take my X5 here at Tenafly BMW!!! More

Robert Ryan is efficient and goes out of his way to get the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. It used to be less organized, and at times, chaotic. Now the service is more efficient. More