BMW of Tenafly

Happy Customer! Just took delivery of my 2015 M3 and I couldn't be happier. Ernesto Motta was very courteous throughout the whole purchasing experience. I ordered t Just took delivery of my 2015 M3 and I couldn't be happier. Ernesto Motta was very courteous throughout the whole purchasing experience. I ordered the car about 5 months ago and he did a great job of keeping me up-to-date on the build process. He immediately called me when my M3 arrived at the dealer. The final purchasing process was very smooth with no pressure on any type of upsell whatsoever. To be honest the paperwork took less than 30 minutes. The car was exactly what I ordered. This is the second BMW I purchased from Tenafly and I hope to purchase many more. Thank you to my sales person, Ernesto Motta and a big thank you to the manager Victor Sousa. -Wallace More

Hey Guys Just purchased a 328 and wanted share my experience The price was negotiated over the phone, and over the phone I got better price than any other dealer that I met in person! When I got to the dealer I The price was negotiated over the phone, and over the phone I got better price than any other dealer that I met in person! When I got to the dealer I was greeted with a smile and ask if would like any beverages, coffee, water. My sales person was Ernesto Motta and he was great! Had the car pulled up already, showed and explained everything, no hassle, car was exactly as described and best of all at the price that was promised. The experience was amazing!! While I was admiring the car outside Victor Sousa “General Manager” came out to thank me personally for the purchase and becoming a part of the Tenafly BMW family. I drove 45min to the dealer ship, after the experience, I would drive 5 hours next time If I had too. Keep up the great work guys! Wish more places where like yours!! Thank you Ivan B. More

sales warranty issue Had an issue with purchasing warranty but it was resolved effectively with John the service writer and Steve the sales manager. very satisfied return Had an issue with purchasing warranty but it was resolved effectively with John the service writer and Steve the sales manager. very satisfied returning customer More

Joe Santiago, the Financial Service Director and James Porrazzo, the sales man were execellent. Their expertise manifested its self every step of the way. James took the time to understand what we were l Porrazzo, the sales man were execellent. Their expertise manifested its self every step of the way. James took the time to understand what we were looking for and showed us cars compatible with our needs.Joe took the time to walk us through various financial packages and got us a very low interest rate. They were both courteous, patient and professional. We thoroughly enjoyed the experience. BMW of Tenafly and their customers are better served with such great assets in their employ More

Quality of work is good however client service (and manager) unfortunately is not. Unfortunately they have to force themselves to provide basic customer service. Service manager was flat out rude and u manager) unfortunately is not. Unfortunately they have to force themselves to provide basic customer service. Service manager was flat out rude and unprofessional. Park Avenue BMW on the other hand is much better. Better quality, much better manager and service crew. I would advise you to give Park Avenue a try - I have been going there for a decade and have nothing but recommendations for them! :) More

I purchased a pre-owned 750Li here and had some issues with the car. My service advisor, Gem was amazing in her detail as far as following up with me, working with the service technicians and keeping the with the car. My service advisor, Gem was amazing in her detail as far as following up with me, working with the service technicians and keeping the Service Director in the loop on progress. I was getting a little frustrated that little things would pop up, but Gem was always on top of things, helping to keep my mood light and staying determined to remedy whatever issues came up. My sincere thanks goes out to the entire dealership as they have been amazing in how they've treated me and have ensured that ill be a customer for a long time. I would highly recommend this dealer to anyone looking for an exceptional dealership, with exceptional people. More

A few months ago I bought a car from this dealership and had a great experience working with one of their sales reps (who is no longer working there). Unfortunately, my fiancé and I decided to give them mo had a great experience working with one of their sales reps (who is no longer working there). Unfortunately, my fiancé and I decided to give them more business and had a VERY bad second experience. He had met with Susie Kang to test drive a used 2012 Chevrolet Malibu. After speaking with her and agreeing on a price (during which time, by the way, she emphasized a lot of concern over her end of the month bonus), my fiancé set up a second appointment so that I could come in and test drive the car. Prior to our meeting, we ended up deciding that we were going to purchase the car. He called the dealership an hour before our meeting to let Ms. Kang know that he was coming in to buy it. She told him to come in with a Certified Check - and fully implied that the car was being held and would be available for purchase at the time of our appointment. As we were ON OUR WAY to the dealership, with our certified check made out to the dealership, she called back to tell us that she had just sold the car to someone else. Obviously we understand that the dealership did not do anything illegal, as there was no signed documents that bound us to the car. However, it was in very bad taste and demonstrates a giant lack of customer service and consideration. To be honest, from reading some of these reviews it doesn't seem like we are the first to complain about Susie Kang's poor professionalism. Needless to say we will not be giving this dealership any more of our business and will be spreading the word to our friends and family as well. More

My car was towed to Tenafly BMW because it was dead and could not start. I was told up front that the diagnostic would cost $140 regardless if I gave them the ok to do the work or not. I was still respon could not start. I was told up front that the diagnostic would cost $140 regardless if I gave them the ok to do the work or not. I was still responsible for the $140 flat fee. They diagnosed the problem to be a bad starter and quoted me $925 plus tax plus the $140 diagnostic fee. In the meantime, I called Wide World of cars to see what they would charge. Their price was $675. I called back Tenafly BMW and told them not to do the work and I would have a tow truck to pick up my car. I told them they were much more expensive than any dealership. They did not care. When they gave me the bill for the diagnostic charge, I saw they had charged me $226.81. I immediately disputed this and the service writer said he never quoted me $140. He most certainly did, and my wife was a witness to this. In the end, he said he did not want to argue with me and would adjust the bill. He gave me another bill for $151.20, which included a "miscellaneous charge"???? Even though I live in Tenafly, I will travel the distance to go to Wide World BMW where they are fair and honest. Never Tenafly BMW again. More

Susie was amazing! she took her time going over every detail of my new car! Not only did she make me feel comfortable in it, but she also made my mom feel comfortable with the car. My experience was s detail of my new car! Not only did she make me feel comfortable in it, but she also made my mom feel comfortable with the car. My experience was so awesome, my sister is now in the process of purchasing a new BMW herself! More

My family and I had a long history with this dealer, back to when it was DiFeo BMW. We got 3 BMWs from them, the first of which we subsequently found that we had been ripped off. That salesperson has since to when it was DiFeo BMW. We got 3 BMWs from them, the first of which we subsequently found that we had been ripped off. That salesperson has since long left the dealer. However, on our 2nd and 3rd cars, we had serious problems with service. The service department was completely unreliable and unresponsive. There were many instances of long waits just to see a service rep and missed deadlines for service on the car. In one occasion, shortly after I got my BMW 330i, the company issued a factory recall on the car software. This was just prior to a Memorial Day holiday. What began as missed deadlines and promises that they couldn't meet, the service department ended up keeping the car for the entire holiday weekend. Obviously, this messed up my plans so I was upset, however, there was no remedy, assurances of completion or apologies offered by the service rep Since then, we have vowed never to step foot in this dealer again and haven't for the last 4 years and 3 cars. However, we recently purchased an X3, at another dealer, of course. Given their proximity, I went back for service, this time for a simple oil change. They open at 7:30 am and my appointment was for 7:45 am, which means I was the 2nd appointment. I got there on time but I ended up waiting 1 hour, which no acknowledgement. Given the bad history, I was fed up and asked for my car back as enough of my time was wasted. The service rep was surprised that I waited 1 hour. Unbelievable! The service rep should know his own schedule, and unless he was seeing his first customer of the day for an hour and 15 minutes, was obviously seeing other people who were behind me. I don't know who the manager of the service department is, but I sincerely hope he or she gets their act together. After many years and a name change, this dealership has not changed. The sales staff isn't that great, but the service department is unbelievably horrible. I have found staff at other BMW dealers to be incredibly more helpful and diligent. Nevertheless, my family and I have moved on to another brand where both sales and service are reliable and punctual. Although BMW of Tenafly is convenient for me given its location, I will gladly travel out of my way to avoid them if we decide to get another BMW down the road. More