BMW of Tenafly

Great Experience Start to Finish!! I recently purchased a BMW with Rick Young part of the used car area of BMW of Tenafly. I could not be anymore pleased with the overall experience. I recently purchased a BMW with Rick Young part of the used car area of BMW of Tenafly. I could not be anymore pleased with the overall experience. Any questions, comments, or concerns I had were addressed immediately. When it came down to paperwork the whole process took less than 10 mins which as people may know could take much longer!! So if you are in the market for a BMW this is the place to go and make sure to ask for Rick Young I will without a doubt be back again when its time to purchase another car. Thank you BMW of Tenafly! More

Best Dealership in NJ Just walked out with a 2015 BMW X3 and I couldn't be more happier to have chosen this dealership. Manny Ferreira, our Client Advisor provided great as Just walked out with a 2015 BMW X3 and I couldn't be more happier to have chosen this dealership. Manny Ferreira, our Client Advisor provided great assistance. He is very knowledgeable, friendly and straight forward. He never forced us to buy the car like most other dealers do nowadays. Gave us time to think, rethink and then decide. He spent a lot of his time with us, after the purchase, explaining the various media functions inside the car. I really appreciate his professionalism and dedication towards work even in extreme weather conditions. Our finance manager - James Porrazzo was also very helpful and explained all the paperwork in detail. He negotiated with different banks in order to get us the best interest rate. Also, he never forced us to buy any of their fancy packages, instead, explained the pros and cons of each of those. Overall, our experience was smooth and satisfactory. Customer service and satisfaction is their top priority and I would rate them 10/10 for that. This is one place where you get a feeling that these people want to see you happy and will make things happen for you. I would highly recommend this dealership. More

BETTER THAN INCREDIBLE EXPERIENCE George G. "BETTER THAN INCREDIBLE" My daughter totaled her car last Sunday due to black ice and was anxious to get another used car for school and w George G. "BETTER THAN INCREDIBLE" My daughter totaled her car last Sunday due to black ice and was anxious to get another used car for school and work. We spent days on line and visited 4 dealerships with bad results. We saw a used Audi A4 on the BMW of Tenafly site and decided to check it out even though we live an hour away in Hunterdon County. From the very beginning Onofrino A. at the used car side of the dealership knew my daughter was anxious. Due to the snow storm the day before, the staff at BMW was short handed and things were a little hectic. Onofrino made sure that the vehicle was inspected the very next day (bumping other cars in line so that my daughter could get back to college). He promised that he would personally call me with the results the next day, which he did. Ono then passed us off to Manny F. who set up the paperwork and the deal if the vehicle met our standards. Manny then passed us off to Chris G. who took us to the lot, cleaned six inches of snow and ice off the car and patiently stood in the freezing cold while my daughter took her sweet time looking at the car. After a complete and thorough safety inspection by Perdo V. (BMW of Tenafly will not release any car unless it passes a safety inspection). Pedro inspected every detail even advising that the wiper blades needed to be changed. After receiving the safety report from Ono and Manny I decided to make the deal. We set up a time to pick up the car the next day. I was amazed to find that BMW of Tenafly detailed the car inside and out, had all the registration papers ready and had even changed the oil in the car even though I bought the car "as is". When my wife and I saw the car, I wished I had bought it for myself and not my 19 year old daughter. After signing the papers with Sean, I was out of the dealership in 30-35 minutes. I am 53 years old and have probably purchased or leased 20 cars for me, my wife or my daughter. I have never had such a great experience with a great group of guys that cared about my family, and they didn't even sell me a BMW, but wanted to make sure that we received a quality car at a great price, and that the car almost looked showroom new even though it is ten years old! I have never written a review before, but I will say that Onofrino, Manny, Chris, Pedro and Sean were absolutely amazing to work with. All I can say is thank you gentlemen, you've made a young lady and her parents extremely happy! You have my number call me anytime as a a reference! More

Terrible service I been servicing my vehicle for about year & half I must say first couple times service was greate,last 2 tymes was a disaster I callec 10 days prayer I been servicing my vehicle for about year & half I must say first couple times service was greate,last 2 tymes was a disaster I callec 10 days prayer to book a date for service, I bring the care there,they made me wait 2 hours and they rean out of loners, then they tell me we can gat you rental car & they will pay for it so they drive me an another person couple blocs to the enterprise rental car now I hawe to wait there another 10 min now this place has no cars the only car they have is mini van you got to be kidding me, i really want it to like this place and considering to upgrade to a different vehicle since I am a local business but the way they treat me I would newer return to the place Enver Gashi More