BMW of Tenafly

BMW Tenafly Dealership My Experience with BMW Tenafly has not been a good one. Here is what transpired, I reached out to them for a service request which should have been co My Experience with BMW Tenafly has not been a good one. Here is what transpired, I reached out to them for a service request which should have been covered under the warranty and maintenance contract, and they didn't honor that. More

JON COLLINS TO THE RESCUE I came in today since I had a weird odor coming from the vents when I have the heat/AC on. At first I went to Park Ave BMW but they would not fix the I came in today since I had a weird odor coming from the vents when I have the heat/AC on. At first I went to Park Ave BMW but they would not fix the issue under warranty. My car only has 12,100 miles on it, so I didn't think that would be an issue. The complimentary maintenance did not cover the fix either since it was not due yet. So I called BMW of Tenafly. Kristen answered the phone and took some information from me and told me to bring it in and have it taken care of. She scheduled me with Jon and he took care of the odor immediately! I didn't know BMW of Tenafly was there. I don't see much advertisement from the dealership, but I will be back next time my car needs service. More

Manny Ferreira is the best !!!! The total experience with Manny was excellent, he was a straight shooter and easy to work with. He made buying a new car easy and simple. The total experience with Manny was excellent, he was a straight shooter and easy to work with. He made buying a new car easy and simple. More

Ricki Shamen is the Expert for European Delivery We were looking to take European Delivery on a new M235i and were repeatedly advised by past participants in the European Delivery program to find a s We were looking to take European Delivery on a new M235i and were repeatedly advised by past participants in the European Delivery program to find a salesperson with lots of experience in European deliveries. Most BMW salespeople seem to know little or nothing about the program, and after completing delivery of our new car, I can completely see why having an experienced European Delivery salesperson is key, versus working with someone who is "learning on the job". Ricki Shamen's name kept coming up, and we ordered our car through her despite there being at least 1/2 dozen BMW dealers more convenient to us. Ricki's vast European Delivery experience paid off for us because she knew the in's and out's of the program, and was able to tell us exactly what to expect every step of the way. On top of that, I have lots of experience buying cars, and demanded an aggressive price, which, after a bit of back and forth, she agreed to. I particularly liked Ricki's no nonsense-no games attitude, and would strongly suggest her to anyone seeking to take European Delivery. Thanks again Ricki! More

Awesome sales rep Rick young I went to bmw tenafly.. My sales rep was awesome ,he try very hard to get me the car I wanted and he did got a per owned car ,car run great no complai I went to bmw tenafly.. My sales rep was awesome ,he try very hard to get me the car I wanted and he did got a per owned car ,car run great no complaints at all and his customers service and dealer ship customers service is excellent ..ASK FOR RICK YOUNG TRUST AND BELIEVE YOU WILL BE HAPPY . Adria More

EXCELLENT experience! Our advisor, Ernesto Motta at BMW of Tenafly, made the whole purchasing experience the most relaxed and comfortable experience that I’ve had while try Our advisor, Ernesto Motta at BMW of Tenafly, made the whole purchasing experience the most relaxed and comfortable experience that I’ve had while trying to purchase a car. There was no pressure and he was honest throughout. I felt like I was working with a friend and not somebody who was just trying to get me to sign the check. I was also introduced to the general manager, Victor Sousa, who made my wife and I feel like VIPs and their efforts to work with my tight schedule were greatly appreciated. Ernesto even followed up by checking in to make sure that I am happy with my purchase and to check if I had any additional questions. I highly recommend BMW of Tenafly to anybody looking to purchase a car. More

Please Look for Angelo Guerriero..He is excellent BMW ..Chairman needs to clone Angelo. I enjoy seeing him He is the best . Make you feel like a family member BTW Darryl was the best too. BMW ..Chairman needs to clone Angelo. I enjoy seeing him He is the best . Make you feel like a family member BTW Darryl was the best too. More

Great Experience I want to commend BMW of Tenafly for the way in which the managed the entire transaction involving a new auto purchase. Appreciating the process of a I want to commend BMW of Tenafly for the way in which the managed the entire transaction involving a new auto purchase. Appreciating the process of a good customer service experience truly unfolded during a two hours to follow. Over the past month, I have been watching a 2015 M4, that was on BMW of Tenaflys website. The car had every option, was the perfect color, and had relatively little mileage on the vehicle. More importantly, it was a true manual transmission vehicle, something I have always wanted. I left my home early Saturday morning, hoping to test drive the vehicle, but was uncertain if my trade and the purchase would be realized within a two hour window on the weekend. I needed to get back home to get my children to various sports events and was pressed for time. Within the first hour, there was little negotiation, but a very fair deal consumated involving the acquisition and trade-in of my existing car. The most important part of any customer experience involves the way in which a vendor manages adversity or rectifies a problem. Upon arriving home, I realize that one of the tires had excessive wear. It was the rear power wheel on the drivers side. I called Manny Ferreira and indicated that I did not look carefully at one of the tires. His response was that they would replace this tire ($500), and indicated to bring the car in when my schedule permits. The entire process was easy, efficient and more importantly "better than fair". Thank you for making the process so easy. Steven L. More

Shockingly bad for a Penske owned dealership. From sales to service., 1 star across the board. I would suggest giving yourself 8 good hours to pick up your new car. Don't trust the sales person From sales to service., 1 star across the board. I would suggest giving yourself 8 good hours to pick up your new car. Don't trust the sales person when they state it'll be ready within an hour or so. Body shop has no direction. 2 weeks for a repair that was stated to be completed in 3 days! Management is doing Penske Automotive a huge disservice and deserves to be replaced. I will say that George (new salesperson) was helpful, I hatted to cancel an order based on the final straw...Body Shop. More

2012 BMW 135i - CPO I had a great experience with BMW of Tenafly. Being an out of town buyer, I was nervous about the actual condition of the BMW as I had only seen pictu I had a great experience with BMW of Tenafly. Being an out of town buyer, I was nervous about the actual condition of the BMW as I had only seen pictures. Roger (Retired Marine) looked the vehicle over for me and assured me that I would be very happy. When I arrived from Ohio, I was even more pleased than expected. All paperwork was ready and I was back on my way quickly. Thanks so much and I hope to deal with you again. Well worth the trip!!! More