BMW of Tenafly

This dealership should be ashamed of itself. I would never enter this dealership again. It's pitiful how they won't take responsibility for their own mistakes. I am completely turned off. I would never enter this dealership again. It's pitiful how they won't take responsibility for their own mistakes. I am completely turned off. More

Best team ever! Although I normally do not write reviews on any business I've experienced with, I find that it's worth my time signing up for an account to write this Although I normally do not write reviews on any business I've experienced with, I find that it's worth my time signing up for an account to write this review. I would like to thank all of the staff for their exceptional services and professionalism at BMW of Tenafly; especially Stephen Hourican and Cristali Fernandez. They are the best team I ever worked with!! Stephen is very prefessional and he made me feel very comfortable while finalizing my leasing process. Steven has helped me a lot on deciding which dealership to choose and which one is worth my trust for the next 3 years. Unlike most of the salespeople I have dealt with my previous years at BMW, he was exceptionally supportive, gentle and reasonable that I did not hesitate to switch off my dealership at first visit. Cristali, she is the best! She is such a smart, loving, caring salesperson I have ever met!! She is very honest and understands how hard it could be for a woman to deal with numbers at a dealership. She truly is open hearted and more than willing to help me seek for reasonable prices at my preference, just like her manager, Stephen Hourican. She knows what she is doing while getting the deal go right without wasting each others time arguing over monthly payment and initial payment. She will not play you with false numbers. She is very straight forwarded and clear on what she can do for you. at BMW of Tenafly. you won't regret spending your time checking them out for your next car because you will end up signing that paper worry-free! It was my pleasure working with the team and i cannot wait to sign another BMW with them! Thank you BMW of Tenafly for making my end of lease return so easy, comfortable and quick!! I highly recommend this place and will definitely go back for another BMW. I truly appreciate all of your help. More

Great Deal, Even Better Service I walked in knowing exactly what I wanted and Sean was the ultimate professional. Answered all of my questions, made us feel totally comfortable and w I walked in knowing exactly what I wanted and Sean was the ultimate professional. Answered all of my questions, made us feel totally comfortable and was able to get me in my new car within a couple of hours. A great, easy experience. More

Overall Poor Service SALES- I would not have written this review, but circumstances forced me to do so finally. I called into the dealership and then met with a sales repr SALES- I would not have written this review, but circumstances forced me to do so finally. I called into the dealership and then met with a sales representative about a particular car which had come in and was undergoing the process of certification. Inspite of that the car was sold out right under my nose and the lady that I first spoke to actually had the nerves to call me and give me the information that the car was sold, where as she was supposed to give me the info when the car actually came out and was ready to be test driven SERVICE- I ended up buying my car from BMW of Fairfax. The Fairfax dealership did not have 2 key, so they sent me home with one key and fedexed me another a few days after. I unfortunately could not program the second key and called into BMW of Tenafly Service center to ask them whether they could program the key for me. After a brief hold I was told that they could, but would take about 2.5 hours of time and would cost $145.00 plus tax. I called into Park Avenue BMW and they told me to bring my car into their service center, where they took about 2 minutes to program the key and did not cost me a dime. POOR SALES and EVEN POORER SERVICE More

Great deal, great service! I walked in knowing what I wanted 30 minutes prior to closing, my sales rep Cristali Fernandez stayed behind hours to get me a great deal, and 2 days I walked in knowing what I wanted 30 minutes prior to closing, my sales rep Cristali Fernandez stayed behind hours to get me a great deal, and 2 days later, I'm in my new BMW!! Total time at the dealership was a total of 2 hours max. If you hate wasting time at a dealer, know your credit, research the car you want and price you wanna pay before you go, and ask for Cristali Fernandez! More

THEY WILL SCAM YOU! WORST DEALERSHIP EVER Worst dealership by far. Not only will this be one of many reviews about how they are thieves but I will explain why you should never deal with this d Worst dealership by far. Not only will this be one of many reviews about how they are thieves but I will explain why you should never deal with this dealership. I bought a car from them in July 11, 2016. It is not two months later and I still can't drive the car as my temporary plates have expired and I still HAVE NO TITLE. After over two weeks of bugging them they offered me a Hyundai!!! Come to find out the car had a lien on it when i purchased it, which is illegal. Now it has been two months and I still am told every single week that I will be receiving the title within the week. Not only did I get a lawyer but I have been calling every day with no return calls. I also went to my local dmv and the nice women is now calling the corporate BMW office everyday And they are now giving her the run around. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!!! Please give your business to someone who you can trust and who aren't thieves. They are rude when you call and can't give you a straight answer. Seems as if this isn't the first review on registering a car through them. If you want to be able to drive your new car that you are paying a payment on don't buy from them! Save yourself the hassle and go else where! More

So far very satisfactory service Came in to have my car serviced due to my air conditioner not getting cold. I called Christian he scheduled a appointment for the next day. Brought my Came in to have my car serviced due to my air conditioner not getting cold. I called Christian he scheduled a appointment for the next day. Brought my car in the next morning, wherr a loaner was waiting our arrival. A few hours later Christian called and said I can pick up my car. The air conditioning issue was completely replaced. No fees, no hassle, paperwork was fast and easy, my car was clean levels topped off and ready to go. Now the customer service "reps" always rub me the wrong way. Don't get me wrong, having this issue to start with was a inconvenience, however it was delta with immediately More

Manny Ferreira, is a true professional! I want to thank BMW of Tenafly and in particular, Manny Ferreira, for making my car buying experience an enjoyable one! It's been 10 years since I bou I want to thank BMW of Tenafly and in particular, Manny Ferreira, for making my car buying experience an enjoyable one! It's been 10 years since I bought a new car and my first experience buying a CPO. Manny was generous with his time, attentive and responsive to my questions and went above and beyond to ensure I was making the best possible decision. I really appreciated that and felt like the whole process was transparent and straight forward. I'm very happy with my purchase and happy to have found my preferred dealership! More