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BMW of Tenafly
Tenafly, NJ
1,136 Reviews
BMW of Tenafly is a premier BMW Dealer in NJ. Call our friendly staff today to get details on any vehicle, learn about our latest BMW Specials, take a test drive, discuss your trade-in or even talk financing on your next vehicle. BMW of Tenafly also offers a state-of-the-art service facility that offers the quality and care your BMW deserves. You can even schedule an appointment online in a few simple clicks. Also, make sure you check out our Certified BMW Parts Department for all of the BMW parts your vehicle will ever need. We are here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,136 reviews
October 19, 2016
Great Deal, Even Better Service I walked in knowing exactly what I wanted and Sean was the ultimate professional. Answered all of my questions, made us feel totally comfortable and w I walked in knowing exactly what I wanted and Sean was the ultimate professional. Answered all of my questions, made us feel totally comfortable and was able to get me in my new car within a couple of hours. A great, easy experience. More
by Michael Guarnieri
Employees Worked With
sean mohammed, Sean Mohammed
October 12, 2016
Overall Poor Service SALES- I would not have written this review, but circumstances forced me to do so finally. I called into the dealership and then met with a sales repr SALES- I would not have written this review, but circumstances forced me to do so finally. I called into the dealership and then met with a sales representative about a particular car which had come in and was undergoing the process of certification. Inspite of that the car was sold out right under my nose and the lady that I first spoke to actually had the nerves to call me and give me the information that the car was sold, where as she was supposed to give me the info when the car actually came out and was ready to be test driven SERVICE- I ended up buying my car from BMW of Fairfax. The Fairfax dealership did not have 2 key, so they sent me home with one key and fedexed me another a few days after. I unfortunately could not program the second key and called into BMW of Tenafly Service center to ask them whether they could program the key for me. After a brief hold I was told that they could, but would take about 2.5 hours of time and would cost $145.00 plus tax. I called into Park Avenue BMW and they told me to bring my car into their service center, where they took about 2 minutes to program the key and did not cost me a dime. POOR SALES and EVEN POORER SERVICE More
by Average Joe
Employees Worked With
Caroline
October 01, 2016
Great deal, great service! I walked in knowing what I wanted 30 minutes prior to closing, my sales rep Cristali Fernandez stayed behind hours to get me a great deal, and 2 days I walked in knowing what I wanted 30 minutes prior to closing, my sales rep Cristali Fernandez stayed behind hours to get me a great deal, and 2 days later, I'm in my new BMW!! Total time at the dealership was a total of 2 hours max. If you hate wasting time at a dealer, know your credit, research the car you want and price you wanna pay before you go, and ask for Cristali Fernandez! More
by Annie Kim
Employees Worked With
Cristali Fernandez
September 15, 2016
THEY WILL SCAM YOU! WORST DEALERSHIP EVER Worst dealership by far. Not only will this be one of many reviews about how they are thieves but I will explain why you should never deal with this d Worst dealership by far. Not only will this be one of many reviews about how they are thieves but I will explain why you should never deal with this dealership. I bought a car from them in July 11, 2016. It is not two months later and I still can't drive the car as my temporary plates have expired and I still HAVE NO TITLE. After over two weeks of bugging them they offered me a Hyundai!!! Come to find out the car had a lien on it when i purchased it, which is illegal. Now it has been two months and I still am told every single week that I will be receiving the title within the week. Not only did I get a lawyer but I have been calling every day with no return calls. I also went to my local dmv and the nice women is now calling the corporate BMW office everyday And they are now giving her the run around. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!!! Please give your business to someone who you can trust and who aren't thieves. They are rude when you call and can't give you a straight answer. Seems as if this isn't the first review on registering a car through them. If you want to be able to drive your new car that you are paying a payment on don't buy from them! Save yourself the hassle and go else where! More
by Sak12192
Employees Worked With
RICH AQUINO, zak , as well as many others., . ., Steven Vogt
September 10, 2016
Looking to work with a DISHONEST team-Shop BMW of Tenafly BMW of Tenafly does not deliver on the reputation of BMW. Charles Carmona (salesman) and Rich Aquino (used cars-sales manager) are the epitome of sna BMW of Tenafly does not deliver on the reputation of BMW. Charles Carmona (salesman) and Rich Aquino (used cars-sales manager) are the epitome of snake oil salesmen. I purchased a CPO X-3 that I have not been able to drive for a month due to inability to secure proper registrations on the vehicle. I understand that this may have been outside of the realm of BMW and that they are not accountable but the lack of customer service is 100% BMW. There was no contact from my salesman despite numerous calls that my temporary tags were nearing expiration. It was only after I went into the office and into the sales manager's office did BMW have any idea this was about to occur. It is on this visit, I learned my car could not be registered since BMW of Tenafly was awaiting the title to be released. No one informed me about this or had any idea of how long it would take to be rectified. There was little at best desire to accommodate my inability to legally drive my newly purchased car since the temporary tags expired. I had to demand to be given a car until this was resolved, however, one would expect I would be offered a BMW loaner...NOPE! I was provided a Hyundai---compliments of Enterprise. If I wanted to drive a Hyundai, I would not have conducted business with BMW. Three weeks into hearing "your plates will be in next week" and calling to have my rental car extended each week as they never were on top of this. My patience and frustration had peaked and I was able to have the GM return my call after ranting to a non-used car manager/team member. I attribute my returned call to John Pena-independent of the pre-owned team. John Pena has been the only person I felt understood my frustration and was empathetic. John Pena suggested, BMW make my car payment for the month I was without a car and after speaking with GM, John Maher he concurred. In the future, I will never conduct business at this place and have filed a complaint with Bergen County Consumer Affairs, DMV Consumer complaint, and BBB (although they are not members and have numerous complaints). I wish I had reviewed BBB prior to working with them and hope others will do and take their business somewhere else. I still struggle to believe this was a legal transaction and that despite my request for BMW to retain the X-3, I was always assured one more week and that because a contract was signed, I had to retain the vehicle and honor my contract. More
by NoBMW4me
Employees Worked With
Charles Carmona, Richard Aquino
June 04, 2016
So far very satisfactory service Came in to have my car serviced due to my air conditioner not getting cold. I called Christian he scheduled a appointment for the next day. Brought my Came in to have my car serviced due to my air conditioner not getting cold. I called Christian he scheduled a appointment for the next day. Brought my car in the next morning, wherr a loaner was waiting our arrival. A few hours later Christian called and said I can pick up my car. The air conditioning issue was completely replaced. No fees, no hassle, paperwork was fast and easy, my car was clean levels topped off and ready to go. Now the customer service "reps" always rub me the wrong way. Don't get me wrong, having this issue to start with was a inconvenience, however it was delta with immediately More
by KenyaJ
Employees Worked With
Christian
May 23, 2016
Horrible and dishonest service I purchased a pre-owned car (1 owner, no accident) on 4/02/16 from BMW Tenafly and the check engine light was on as I drove home. I contacted them the I purchased a pre-owned car (1 owner, no accident) on 4/02/16 from BMW Tenafly and the check engine light was on as I drove home. I contacted them the next day about this issue and the salesman told me to drive it 3 times for at least 15 minutes and it might reset itself. Sales department and management would not return phone calls so I contacted the service departments and finally, John Viola handled the situation. I dropped the car off 5/03/16 for repairs. They gave me a 2016 BMW at no charge to drive while they repaired my car (at no charge). There was ABSOLUTELY NO COMMUNICATION from BMW regarding the repair status of my car. I called on 5/19/16 and they told me that the car should be ready 5/20/16, but we made arrangements for delivery on 5/23/16. They drove the car to my house and when I read the service invoice for my car I found out that my "vehicle sent to B/shop (accident during road test)" dated 5/13/16. WHY DID NO ONE CONTACT ME ABOUT THE ACCIDENT? More
by Cheryl Intartaglio
Employees Worked With
John Viola, Mike Grillo
March 24, 2016
Manny Ferreira, is a true professional! I want to thank BMW of Tenafly and in particular, Manny Ferreira, for making my car buying experience an enjoyable one! It's been 10 years since I bou I want to thank BMW of Tenafly and in particular, Manny Ferreira, for making my car buying experience an enjoyable one! It's been 10 years since I bought a new car and my first experience buying a CPO. Manny was generous with his time, attentive and responsive to my questions and went above and beyond to ensure I was making the best possible decision. I really appreciated that and felt like the whole process was transparent and straight forward. I'm very happy with my purchase and happy to have found my preferred dealership! More
by Noha
Employees Worked With
Manny Ferreira, Client Advisor
March 18, 2016
BMW Tenafly Dealership My Experience with BMW Tenafly has not been a good one. Here is what transpired, I reached out to them for a service request which should have been co My Experience with BMW Tenafly has not been a good one. Here is what transpired, I reached out to them for a service request which should have been covered under the warranty and maintenance contract, and they didn't honor that. More
by BMWcustomer
Employees Worked With
john Viola, Victor GM
March 07, 2016
JON COLLINS TO THE RESCUE I came in today since I had a weird odor coming from the vents when I have the heat/AC on. At first I went to Park Ave BMW but they would not fix the I came in today since I had a weird odor coming from the vents when I have the heat/AC on. At first I went to Park Ave BMW but they would not fix the issue under warranty. My car only has 12,100 miles on it, so I didn't think that would be an issue. The complimentary maintenance did not cover the fix either since it was not due yet. So I called BMW of Tenafly. Kristen answered the phone and took some information from me and told me to bring it in and have it taken care of. She scheduled me with Jon and he took care of the odor immediately! I didn't know BMW of Tenafly was there. I don't see much advertisement from the dealership, but I will be back next time my car needs service. More
by ansontang
