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BMW of Tenafly
Tenafly, NJ
1,148 Reviews
BMW of Tenafly is a premier BMW Dealer in NJ. Call our friendly staff today to get details on any vehicle, learn about our latest BMW Specials, take a test drive, discuss your trade-in or even talk financing on your next vehicle. BMW of Tenafly also offers a state-of-the-art service facility that offers the quality and care your BMW deserves. You can even schedule an appointment online in a few simple clicks. Also, make sure you check out our Certified BMW Parts Department for all of the BMW parts your vehicle will ever need. We are here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,148 reviews
March 31, 2017
BMW of Tenafly - Best Dealer in NJ Bar none BMW of Tenafly is the only dealership you should go to if you are looking for a BMW. The staff is very friendly and easy going. No pressure a Bar none BMW of Tenafly is the only dealership you should go to if you are looking for a BMW. The staff is very friendly and easy going. No pressure at all or bait and switch tactics. The car buying experience can be very stressful; Angelo made sure it wasn't. Can't thank him and BMW of Tenafly enough! More
by mag96684
Employees Worked With
March 30, 2017
Made me an offer I couldn't refuse. And I didn't have to push nor were they resentful in any way. I came here to BMW of Tenafly to see what they could offer me for my lease turn in that And I didn't have to push nor were they resentful in any way. I came here to BMW of Tenafly to see what they could offer me for my lease turn in that I got from another nearby BMW dealership. The sales manager, Jason approached me very politely (politely and not your standard happy to see a new sale kind of approach) and analyzed my needs and wants to find a solution that worked for me. The teamwork between manager and salesman (who was Marlen) was a cooperative effort to provide me with excellent customer attention. I would recommend my friends and family to go to BMW of Tenafly if they are in the market for a luxury car. More
by legend914
Employees Worked With
Jason Lee, Marlen Gafanovich, Jason S. Lee
March 26, 2017
My 1st BMW & Its The One I Wanted ! My experience at BMW of Tenafly was a very comforting and smooth experience. I worked with Euna Wilson in choosing my lovely 2013 X5. I felt no pressu My experience at BMW of Tenafly was a very comforting and smooth experience. I worked with Euna Wilson in choosing my lovely 2013 X5. I felt no pressure in making my decision on the car. As much as I am person who would rather get a brand new vehicle , Euna assured me that the CPO program would take care of what I was worried about. Its about 4 months and I dont regret my decision on this purchase ! I have more people to bring to BMW of Tenafly ! Thanks Euna ! More
by Chris317
March 19, 2017
You can make money with attempting to Rip Me Off I've been a long time customer of this dealership for many years. Sent them a ton of business with not so much of a thank you card. Veronica China I've been a long time customer of this dealership for many years. Sent them a ton of business with not so much of a thank you card. Veronica Chinas who I see others on Dealer Rater had interaction with will make up anything that comes off the top of her head aka She LIES. Management is aware but could care less. The GM "unexpectedly quit" when I responded to an email he sent me that went unanswered. Steve Hourican who is the New Car Sales manager ignored repeated attempts to have a conversation about several issues about a new lease. Took the guy over a week to finally call and it even that was 6pm at night after he knew about the issues. The place has become a rudderless ship with no one running the place and corporate attitude of take it or leave it. Penske sees no value in relationships just moving cars for as much as they can get on each transaction. Hourican epitomizes the attitude. Reminds me of Jordan Belfort from the Wolf of Wall Street. You have to wonder why a long time GM walked out unexpectedly. My guess is he couldn't sleep at night and had some ethics. You can buy a car here, you can have your car serviced here but keep in mind you're dealing with liars and people looking to the advantage if you don't shop around. You're going to have to negotiate with them very hard to get even a fair deal. My suggestion strongly is to check with Prestige, Park Ave. and BMW of Springfield which is further away but you're going to get a strong offer from them right off the bat. Straight shooters. Prestige has a hit or miss reputation. If you have to shake Steve Hourican's hand since they want you to meet the sales manager I'd suggest just leaving. The only thing he cares about is how big a margin he can make off you on each and every sale .They will say anything to make a sale. I MEAN anything. Don't let the friendly attitude fool you. Walk out when they won't give you a fair deal because you'll definitely get it at one of the others and without all the hassle. This place has become every cliche in the car biz book. Don't let the fancy dealership/cars fool you they are nothing more then used car sales people looking to rip people off who don't know any better. I was contacted by Bob Miller whose the Regional corporate VP or whatever responsible for this dealership from Penske after my Yelp review. Offered his sincere apology and that he's looking into it and talking to his team. Strange world-How does he giving me an apology and talking to his team do anything for, me the customer or any of the dozens of people I've sent their? We ( since there are multiple cars and people I know) all went to BMW of Springfield and got a fair deal without all the lies, excuses, moaning about $200 under invoices and very questionable ethics of Penske and their staff. Park Ave BMW did offer fair pricing right from the get go. Look folks, they know exactly what they are doing. They are looking for suckers especially on lease renewals. Be smart and shop around. You can easily get competing prices via email. Takes 10 minutes. The question you have to ask is do you want to be the next one? More
by Marc
Employees Worked With
Stephan Hourican, Vincent Joseph
March 18, 2017
Certified Pre Owned The service was absolutely amazing Everything I asked for. I worked with Euna Wilson and she had provided the best service I have ever received. The The service was absolutely amazing Everything I asked for. I worked with Euna Wilson and she had provided the best service I have ever received. The CPO deals that they provide are worth looking at. You will be completely surprised. BMW of Tenafly exceeded my expectations. More
by mbos617@gmail.com
March 04, 2017
Another BMW for me Just picked up my 2017 BMW 540xi from BMW of Tenafly. Despite living only 5 minutes from my local BMW dealership, I always welcome the one hour drive Just picked up my 2017 BMW 540xi from BMW of Tenafly. Despite living only 5 minutes from my local BMW dealership, I always welcome the one hour drive to BMW of Tenafly just to work with Ricki Shamen -- the best BMW client advisor in the state of New Jersey. Thank you, Ricki, once again for an amazing experience. More
by admannj
Employees Worked With
December 29, 2016
Pleasant At first when I went in I wasn't satisfied with the person I saw, then thankfully John Viola was able to help me out. I would recommend this service. At first when I went in I wasn't satisfied with the person I saw, then thankfully John Viola was able to help me out. I would recommend this service. More
by Mastereli
Employees Worked With
John Viola
November 30, 2016
Out of town buyers beware. I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership w I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership would have caught major flaws and given me fair notice, or at least given consideration after the purchase. That did not happen. When i got home my Toyota dealership found the vehicle had been in at least 2 minor accidents and some damage existed under several body panels, but was not visible on the exterior. Other warranty repairs were needed as well. The vehicle spent over a week at the dealership over several trips. I consulted my salesperson Veronica Chicas. She was apologetic and claimed she would try to get some reimbursement on the collision repairs. I committed to the least expensive collision shop estimate based on the verbal promise that BMW of Tenafly could reimburse something. The vehicle spent another week in the collision shop. I paid the bill and submitted it to Veronica. She then became impossible to reach. They clearly have Caller ID and will avoid you if you're a problem. No phone calls or messages were returned until I left an angry message. I was finally contacted and told that I would be reimbursed half the collision shop bill, about 350 dollars, more than originally promised. She said the finance dept had computer problems and my receipts had been lost, but she would resubmit them and I should get a check in 4 weeks. 2 months later and nothing. No responses to messages now. I would have rather the dealership just denied my request from the beginning instead of drag me along for 5 months with false promises. I did the collision repairs based on THEIR promise to pay some portion of the bill. If you buy a used vehicle from this dealersip, do not expect any support after the purchase. More
by 4RunnerBuyer
Employees Worked With
Veronica Chicas
November 24, 2016
A BREATH OF FRESH AIR I WAS A BENZ FAN FOR THE PASS 14YRS, WITHIN THOSE YEARS I HAVE CHANGE AT LEAST 5 MERCEDES VEHICLE. I NEVER NEVER WRITE REVIEWS ABOUT MY EXPERIENCES BU I WAS A BENZ FAN FOR THE PASS 14YRS, WITHIN THOSE YEARS I HAVE CHANGE AT LEAST 5 MERCEDES VEHICLE. I NEVER NEVER WRITE REVIEWS ABOUT MY EXPERIENCES BUT WHEN I FIRST MEET MS EUNA EVERYTHING CHANGED. AT FIRST THE TRUCK (X6) I WANTED WAS NOT IN STOCK SO MS EUNA TRIED HER VERY BEST TO LOCATE A TRUCK WITH ALL MY WISH LIST. MS EUNA LOCATED ONE THAT FIT MY STYLE BUT I COULDN'T AFFORD IT. A WEEK AFTER I GOT A CALL AND A VOICEMAIL FROM MS EUNA STATES SHE FOUND A BEAUTIFUL BABY FOR ME AND I AM GOING TO LOVE IT BUT I NEEDED TO COME LOOK AT IT. WHEN I SAW THAT X6 I WAS SO IN LOVE I TOLD HER ITS MINE AND MY PAPERWORK WAS ALREADY PUT INORDER. I CAME TO PICK UP MY VEHICLE AND I WAS GREETED WITH SO MUCH LOVE, I EVEN GOT TO ENTER A RAFFLE AT THE DEALER. AFTER I DROVE OFF WITH MY TRUCK I HAVE RECEIVED EMAIL AND FOLLOW UP PHONE CALLS FROM THE DEALERSHIP AND MS EUNA TELLING ME THANKS TO BE APART OF THE BMW FAMILY, IT WAS SO COMFORTING DEALING WITH THE STAFF. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP ONE HUNDRED PERCENT. THANKS MS EUNA AND THE BMW FAMILY OF TENAFLY. More
by cassie bmw
November 11, 2016
Best Car Buying Experience My car buying experience at the BMW of Tenafly was an absolute pleasure. I didn’t have an appointment when I wandered onto the lot Saturday midday. A My car buying experience at the BMW of Tenafly was an absolute pleasure. I didn’t have an appointment when I wandered onto the lot Saturday midday. A salesman approached in a friendly manner and offered assistance, and I'm really happy he did. Sean Mohammed was the salesman who assisted me in purchasing my new car. I highly recommend him. Throughout the buying process I never felt pressured or uncomfortable. He answered all my questions, and took me on a test drive twice. When it was time to negotiate I feel it was a win-win for the dealership and me. They worked with me on my trade-in as well as on a fair price for the new car. After the deal was done the registration, insurance and financial paperwork was executed quickly yet thoroughly, and I was driving my new car that very day with no regrets. If you’re looking for a new/used car make sure you visit BMW of Tenafly. Ask for Sean, he's the best! More
by Nate Ohl
Employees Worked With
Sean Mohammed
