BMW of Tenafly

Out of town buyers beware. I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership w I traveled a long distance to purchase a used vehicle. The purchase went smoothly and the staff were nice. I expected that a "reputable" dealership would have caught major flaws and given me fair notice, or at least given consideration after the purchase. That did not happen. When i got home my Toyota dealership found the vehicle had been in at least 2 minor accidents and some damage existed under several body panels, but was not visible on the exterior. Other warranty repairs were needed as well. The vehicle spent over a week at the dealership over several trips. I consulted my salesperson Veronica Chicas. She was apologetic and claimed she would try to get some reimbursement on the collision repairs. I committed to the least expensive collision shop estimate based on the verbal promise that BMW of Tenafly could reimburse something. The vehicle spent another week in the collision shop. I paid the bill and submitted it to Veronica. She then became impossible to reach. They clearly have Caller ID and will avoid you if you're a problem. No phone calls or messages were returned until I left an angry message. I was finally contacted and told that I would be reimbursed half the collision shop bill, about 350 dollars, more than originally promised. She said the finance dept had computer problems and my receipts had been lost, but she would resubmit them and I should get a check in 4 weeks. 2 months later and nothing. No responses to messages now. I would have rather the dealership just denied my request from the beginning instead of drag me along for 5 months with false promises. I did the collision repairs based on THEIR promise to pay some portion of the bill. If you buy a used vehicle from this dealersip, do not expect any support after the purchase. More

A BREATH OF FRESH AIR I WAS A BENZ FAN FOR THE PASS 14YRS, WITHIN THOSE YEARS I HAVE CHANGE AT LEAST 5 MERCEDES VEHICLE. I NEVER NEVER WRITE REVIEWS ABOUT MY EXPERIENCES BU I WAS A BENZ FAN FOR THE PASS 14YRS, WITHIN THOSE YEARS I HAVE CHANGE AT LEAST 5 MERCEDES VEHICLE. I NEVER NEVER WRITE REVIEWS ABOUT MY EXPERIENCES BUT WHEN I FIRST MEET MS EUNA EVERYTHING CHANGED. AT FIRST THE TRUCK (X6) I WANTED WAS NOT IN STOCK SO MS EUNA TRIED HER VERY BEST TO LOCATE A TRUCK WITH ALL MY WISH LIST. MS EUNA LOCATED ONE THAT FIT MY STYLE BUT I COULDN'T AFFORD IT. A WEEK AFTER I GOT A CALL AND A VOICEMAIL FROM MS EUNA STATES SHE FOUND A BEAUTIFUL BABY FOR ME AND I AM GOING TO LOVE IT BUT I NEEDED TO COME LOOK AT IT. WHEN I SAW THAT X6 I WAS SO IN LOVE I TOLD HER ITS MINE AND MY PAPERWORK WAS ALREADY PUT INORDER. I CAME TO PICK UP MY VEHICLE AND I WAS GREETED WITH SO MUCH LOVE, I EVEN GOT TO ENTER A RAFFLE AT THE DEALER. AFTER I DROVE OFF WITH MY TRUCK I HAVE RECEIVED EMAIL AND FOLLOW UP PHONE CALLS FROM THE DEALERSHIP AND MS EUNA TELLING ME THANKS TO BE APART OF THE BMW FAMILY, IT WAS SO COMFORTING DEALING WITH THE STAFF. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP ONE HUNDRED PERCENT. THANKS MS EUNA AND THE BMW FAMILY OF TENAFLY. More

Best Car Buying Experience My car buying experience at the BMW of Tenafly was an absolute pleasure. I didn’t have an appointment when I wandered onto the lot Saturday midday. A My car buying experience at the BMW of Tenafly was an absolute pleasure. I didn’t have an appointment when I wandered onto the lot Saturday midday. A salesman approached in a friendly manner and offered assistance, and I'm really happy he did. Sean Mohammed was the salesman who assisted me in purchasing my new car. I highly recommend him. Throughout the buying process I never felt pressured or uncomfortable. He answered all my questions, and took me on a test drive twice. When it was time to negotiate I feel it was a win-win for the dealership and me. They worked with me on my trade-in as well as on a fair price for the new car. After the deal was done the registration, insurance and financial paperwork was executed quickly yet thoroughly, and I was driving my new car that very day with no regrets. If you’re looking for a new/used car make sure you visit BMW of Tenafly. Ask for Sean, he's the best! More

This dealership should be ashamed of itself. I would never enter this dealership again. It's pitiful how they won't take responsibility for their own mistakes. I am completely turned off. I would never enter this dealership again. It's pitiful how they won't take responsibility for their own mistakes. I am completely turned off. More

Best team ever! Although I normally do not write reviews on any business I've experienced with, I find that it's worth my time signing up for an account to write this Although I normally do not write reviews on any business I've experienced with, I find that it's worth my time signing up for an account to write this review. I would like to thank all of the staff for their exceptional services and professionalism at BMW of Tenafly; especially Stephen Hourican and Cristali Fernandez. They are the best team I ever worked with!! Stephen is very prefessional and he made me feel very comfortable while finalizing my leasing process. Steven has helped me a lot on deciding which dealership to choose and which one is worth my trust for the next 3 years. Unlike most of the salespeople I have dealt with my previous years at BMW, he was exceptionally supportive, gentle and reasonable that I did not hesitate to switch off my dealership at first visit. Cristali, she is the best! She is such a smart, loving, caring salesperson I have ever met!! She is very honest and understands how hard it could be for a woman to deal with numbers at a dealership. She truly is open hearted and more than willing to help me seek for reasonable prices at my preference, just like her manager, Stephen Hourican. She knows what she is doing while getting the deal go right without wasting each others time arguing over monthly payment and initial payment. She will not play you with false numbers. She is very straight forwarded and clear on what she can do for you. at BMW of Tenafly. you won't regret spending your time checking them out for your next car because you will end up signing that paper worry-free! It was my pleasure working with the team and i cannot wait to sign another BMW with them! Thank you BMW of Tenafly for making my end of lease return so easy, comfortable and quick!! I highly recommend this place and will definitely go back for another BMW. I truly appreciate all of your help. More