BMW of Tenafly

This was the third time we stepped foot into this dealership. We had hoped to give it raving reviews, but unfortunately, the experience left a bad taste in our mouth. With a luxury brand like BMW, dealership. We had hoped to give it raving reviews, but unfortunately, the experience left a bad taste in our mouth. With a luxury brand like BMW, we had expected service typical of all other luxury brands. We had worked with Richard Viole initially, and he "seemed" knowledgeable and professional. Boy were we wrong. We leased our vehicle, and as the dates were coming near had inquired politely about the delivery knowing that there was a supply chain issue with parts. We were told it was coming in, and obviously being excited wanted everything to be ready. As with other luxury brands we worked with, we asked if they could align some items ready for the vehicle once we received the vehicle. Unfortunately, it didn't happen that way. The experience and the responses we received were derogatory and condescending. It was disappointing to see, and forwarded to the GM, Brock Sanders and their sales manager, Jeffrey Martinez. They were quick to remediate the issue, and immediately assigned a new rep, Brian Morales. Honestly, if we had dealt with him earlier on, I doubt we would have had these issues. Fast forward to today - our temp plates had expired, and we reached out to check on the status on the plates. Brian, on his days off, took the time out to check and left a message, which I didn't receive until later at night when my assistant notified me. I reached out to him the next day and come to find that they were already in the dealership. I went to the dealership immediately, and then come to find out the plates were delivered on March 1st, and no one had the courtesy to notify us that they arrived. Frankly, if we had Brian from Day-1, they would have been getting a 5-star review. Instead, I can only assess based on the experience from day-1 to today. It's great that other individuals provided these raving reviews. Maybe they caught them on a good day, but there's clearly a disconnect with their processes. It is unfortunately that one bad representative will ruin the entire experience with the dealership. I sincerely hope they remediate these experiences especially with the brand that they represent. More

Working with Christopher Wojcicki was such a pleasure, he’s very helpful and super nice! Purchasing a new car here was very easy and smooth, went home very happy and excited to drive our new BMW! Thanks s he’s very helpful and super nice! Purchasing a new car here was very easy and smooth, went home very happy and excited to drive our new BMW! Thanks so much, Chris, and good luck. Everyone is nice in this dealership. And by the way Chris, we saw our pic together on FB page and IG! Awesome! Also, Gage is super helpful! More

Angelo Guerriero was very professional and caring. There was an outstanding line of communication. I knew what was happening with my auto from when it started to be manufactured until it was delivered There was an outstanding line of communication. I knew what was happening with my auto from when it started to be manufactured until it was delivered. I would strongly recommend you seek out Angelo when buying or leasing a car at BMW of Tenafly. All the support were also great from the finance manager Charles to Vick who showed us the car’s features. More

Worked with Chris Wojcicki and he was excellent. Very knowledgeable, honest and straight forward. We committed to the car within 1 hour and came back the next day to complete paperwork. Chris did Very knowledgeable, honest and straight forward. We committed to the car within 1 hour and came back the next day to complete paperwork. Chris did a great job!!!! More

It was pleasure working with Marlend. He is responsive and dedicated for any requests from clients. He is responsive and dedicated for any requests from clients. More

I had excellent positive experience at the dealership. My lease was due I was shopping for next BMW. Due supply line shortage to car industry, the price was very high. I decided to buyout my leased vehicl My lease was due I was shopping for next BMW. Due supply line shortage to car industry, the price was very high. I decided to buyout my leased vehicle. Marlend , Steve and Charles helped and guided me going through to purchase process made very time efficient and easy. Everyone at the dealer was courteous, helpful and friendly. More

From the moment I walked into the BMW Of Tenafly showroom till the moment I left whit my BMW 2022 X5 Msport, I feld welcomed and cared by everyone I spoke to. Very Happy whit the close communication and pr till the moment I left whit my BMW 2022 X5 Msport, I feld welcomed and cared by everyone I spoke to. Very Happy whit the close communication and professionalism of Roland Llupa my client advisor and Landon Greer the Business Manager, I highly recommended this place if you need a BMW and great customer service !! More

Everyone was super nice everything went smooth this was my first bmw and will definitely buy more my first bmw and will definitely buy more More

It was a pleasure working with Marlend. He was very knowledgeable and courteous to our needs. He kept us well informed and made the experience better for us. He was very knowledgeable and courteous to our needs. He kept us well informed and made the experience better for us. More

Great experience. Super easy. Stef is awesome. Will be back for more cars in future. Super easy. Stef is awesome. Will be back for more cars in future. More