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BMW of Tenafly
Tenafly, NJ
1,153 Reviews
BMW of Tenafly is a premier BMW Dealer in NJ. Call our friendly staff today to get details on any vehicle, learn about our latest BMW Specials, take a test drive, discuss your trade-in or even talk financing on your next vehicle. BMW of Tenafly also offers a state-of-the-art service facility that offers the quality and care your BMW deserves. You can even schedule an appointment online in a few simple clicks. Also, make sure you check out our Certified BMW Parts Department for all of the BMW parts your vehicle will ever need. We are here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,153 reviews
March 10, 2005
I bought my car from here and had no problems since my salesperson was an idiot. Good thing for me since i got the car real cheap. I'm sure he isn't working there anymore. He sold me a car and then the salesperson was an idiot. Good thing for me since i got the car real cheap. I'm sure he isn't working there anymore. He sold me a car and then the manager who approved it noticed that there were two options on the car that he failed to charge me. Good for me right? Lets talk about service. I had problems with my electrical when I first got the car 2001 540i. Took them forever and Joe never called me back. It was always me who had to call him for a status on my car. He told me once yes pick it up in an hour, I will call you back to confirm the car is ready. 3 hours later and still no phone call and I was about to go up there and pick it up. It took me about 25 minutes to get up there. I did get in contact with him to tell me that the car isn't ready and won't be until the next day which pissed me off. Other than that I haven't really had a bad time there except for the last time when it took the service doofus 30 minutes to go retrieve my car. I was hoping it was stolen. Since it took so long, my service rep ran over and got the car washed. One thing nice about difeo is that they always wash the car. The cashier kept calling for them to pick up my car but no one ever did and so my service rep then ran and retrieved my car. I have never had a problem with loaner cars since i do go there early in the morning. As for the wait for a loaner car which is usually three weeks, I'm not suprised since my mercedes takes sometimes 6 weeks. They are much much much better than JMK BMW which i'm having a horrible time with right now. I only went to JMK since i moved further down south. I think a hour and 15 minute drive to get serviced at difeo is better than JMK any day. after being on this site xxxx all dealers seem to suck one way or another huh? More
by mobilservice
Employees Worked With
joe, betsy, short italian looking dude
January 16, 2005
If you have hours and days to waste, take your car to DiFeo in Tenafly. It's guaranteed that if you need to have a problem checked and/or fixed, it will take several visits - and several days each visit DiFeo in Tenafly. It's guaranteed that if you need to have a problem checked and/or fixed, it will take several visits - and several days each visit - to get the problem taken care of. All this trouble and Loaner Cars at NOT easily available. Horrible experience, but at least they "smile" while they waste your time. More
by Chiqlet
Employees Worked With
Service
October 05, 2003
Purchased my car from here because many others had recommended it. Service dept is fairly friendly, and if you ask, you can go into shop and talk to the tech working on your car.<br><br>They supposed recommended it. Service dept is fairly friendly, and if you ask, you can go into shop and talk to the tech working on your car.<br><br>They supposedly sponsor several BMW CCA (NJ Chapter) events here, including tech sessions.<br><br>Customer service is quite good, they all try to please customers. I believe they can do better, though.<br><br>Hard to get a bimmer loaner, only 30 BMW cars avail for loaners. Sometimes you'll end up going through Enterprise Rentals that has an office onsite. More
by em3
