BMW of Tenafly

This is my third car purchase by far, when I no longer make the decision based on the price exclusively. Tenafly BMW was not the lowest offer among all the BMW dealerships I had contacted in the region, b make the decision based on the price exclusively. Tenafly BMW was not the lowest offer among all the BMW dealerships I had contacted in the region, but somehow I felt more connected because of the people there. My sales, Michael Lyubimov, quickly responded to my internet request, closely followed up with phone calls, emails and meetings to work with me to find my dream car, patiently took all my questions and queries to close the deal, and provided extra support on the things like insurance, registration, etc. So I trust my car will be in good hands for the coming years! More

Great Customer Service!!! Will recommend to family & friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. I will only take my X5 here at Tenafly BMW!!! More

Robert Ryan is efficient and goes out of his way to get the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. It used to be less organized, and at times, chaotic. Now the service is more efficient. More

These types of websites are usually forums for blowing off steam about negative experiences (I've had my share at this dealership) -- the great employees are never rewarded; and it seems like nothing is e off steam about negative experiences (I've had my share at this dealership) -- the great employees are never rewarded; and it seems like nothing is ever done to rectify the negative situations/bad employees. That said, this comment is to give huge xxxxxxto Assistant Service Manager, Robert Ryan. He is an exemplary customer service rep who is as compassionate and gracious as anyone I’ve ever come across. His concern is genuine and sincere. He is time-sensitive and deadline-aware. In my experience, no matter how many things he's juggling on a given day, he's always made me feel as if delivering my car back to me to my satisfaction is among his top priorities. I consider myself extremely fortunate that he was randomly assigned to me. But, anyone who requires BMW service should insist on only seeing Bob -- he gets it. More

I was very happy with the service and deal that I made with BMW of Tendafly today. I had a pre-owned 2004 325xi that was due back in l year. The car was getting old with more service needs that were not with BMW of Tendafly today. I had a pre-owned 2004 325xi that was due back in l year. The car was getting old with more service needs that were not covered. Angleo worked hard to make me a deal within my price range for a new car lease that I was looking for. I had gone to the dealership two times previously to try to make a deal, but no one tried as hard as Angelo to make it work. Tony Arciniaga the sales manager made it happen with the numbers so I could afford the car. More

In August of 2009, I purchased a used 2008 Honda CRV EX-L which I saw listed on the internet. The loan rate was excessive, but I took it just to drive away from the dealer with the car, but my credit union which I saw listed on the internet. The loan rate was excessive, but I took it just to drive away from the dealer with the car, but my credit union quoted me a much lower rate. When we settled on the price ($1,000 less than the advertised price), they assured me that was the only figure that changed on the paperwork. However, they changed some of the costs (upward, of course). This was later resolved with repayment checks. At the closing, I was given the booklets and one key. Bernie promised that the spare key and the valet would be sent to me. Since that time I have written e-mails to Bernie and Cliff Lang, Sales Manager, and neither person answered my question as to when these keys would be sent to me. It is now December and I still have no keys! More

Krzysztof was a great listener and understanding exactly what I wanted and what I was looking for in a car. Something that amazed me was doing the test drive in the same car I wanted, that was great. My b what I wanted and what I was looking for in a car. Something that amazed me was doing the test drive in the same car I wanted, that was great. My best recommendations to all in the BMW in teanafly. More

It was a great experience working with Kris and Glenn and they are very helpful and friendly. I got what I want and even offered me everything what I need. Yes I did purchase my new BMW because of the detail they are very helpful and friendly. I got what I want and even offered me everything what I need. Yes I did purchase my new BMW because of the detailed information I got from Kris. The road test was a great experience too as Kris explained to me all the features and details of the car. I understand that the car is too complicated due to advance features but Kris made it easier for me. Kris have even given spared his time the following day to continue the explanation and showing me all the features of my new BMW 2010 X5. It was an awesome experience indeed and I will highly recommend him to all my friends who is willing to buy a BMW vehicle. Kudos to Kris and Glenn for a job well done! More

Great transaction Until it was time to close the deal with the registration fail to do it within 30 day and refuse to provide a 2nd Temporary plate which is allow by NJ DMV, I even send an email with cop with the registration fail to do it within 30 day and refuse to provide a 2nd Temporary plate which is allow by NJ DMV, I even send an email with copy of the law an nj dmv website an customer service to confirm this law. I was only giving the option to stop driving until the were able to register the car or keep driving with the expire registration which is Illegal in NJ. I am still waiting for my registration an not able to drive. I will only said be carefull who you deal with and more carefull with BMW of Tenafly. More

I was looking to purchase a CPO 2007 328i/xi first of all they take you to cpo sales area and show you cars with cpo stickers on the windshields, then they tell you they are not cpo you have to pay 2,300.00 they take you to cpo sales area and show you cars with cpo stickers on the windshields, then they tell you they are not cpo you have to pay 2,300.00 to have them certify them for you. Also don't respect customers asking questions like where do live you what kind of car you drive. STAY AWAY FROM THESE CLOWNS!!!!!!!!!!!!!. They let me leave wanting to purchase a vehicle which i saw over a 2300.00 gimmick!!!!!!! I'll take my business elsewhere............folks where is our country heading!!!!!! More