BMW of Tenafly

This is my third time using Tenafly BMW. Every time I have received my car through Tenafly I have had a great experience. Very knowledgable and friendly. Would recommend them highly. From sales to servic have received my car through Tenafly I have had a great experience. Very knowledgable and friendly. Would recommend them highly. From sales to service everything went great. They are always looking to take care of you. Go get your BMW today at Tenafly BMW. More

This duo team at BMW of Tenafly is out of this world. They are very helpful and willing to go out of their way when there is a service issue with my vehicle. Very friendly and professional. It is becau They are very helpful and willing to go out of their way when there is a service issue with my vehicle. Very friendly and professional. It is because of people like Sandra and Jon that I will continue to lease vehicles from BMW of Tenafly as well as receive service on future vehicles. Thank you much. More

As always the service is fantastic. I was provided with a new loaner car. The service was completed in less than 24 hours. The staff was extremely sensitive to the fact that my wife and I are expecting are f new loaner car. The service was completed in less than 24 hours. The staff was extremely sensitive to the fact that my wife and I are expecting are first child. I highly recommend BMW of Tenafly! More

Exceptional service from a very professional dealership. This is the second car that I buy from BMW of Tenafly and highly recommend them to anyone BMW shopping in Bergen county. The staff is extremely court This is the second car that I buy from BMW of Tenafly and highly recommend them to anyone BMW shopping in Bergen county. The staff is extremely courteous, the dealership is peaceful and calm (unlike some dealerships that I visted that were extreme chaos) and the service that I received from Angelo was top notch. He was patient, worked with meeting my budget and I was still able to walk out with the car of my choice. Angelo is very attentive. In the six - eight weeks it took to receive my car he called me twice to let me know the status of my vehicle and expected delivery. When it arrived, he took the initiative to contact my insurance company and get all my paper work squared away. Angelo was efficient, super friendly and a pleasure to do business with. Make sure to ask for him when you visit the dealer! A just a quick note about the Business Manager Glenn - he's the one who finalizes your purchase and the true salesman that he is, tries to get you to purchase some additional options. Very friendly guy and great at his job - he convinced me to get tire insurance. I signed the papers and walked out of the dealership, but after talking with my fiance, I decided I didn't need it. Angelo noticed my stressed expression and walked me back to Glenn's office where Glenn agreed to redo my very lengthy paperwork without any hesitation or funny looks. Glenn was very efficient and a really cool guy to work with. Usually those finance guys are all numbers, but Glenn complemented the wonderful experience I had at BMW of Tenafly. More

This is my third car purchase by far, when I no longer make the decision based on the price exclusively. Tenafly BMW was not the lowest offer among all the BMW dealerships I had contacted in the region, b make the decision based on the price exclusively. Tenafly BMW was not the lowest offer among all the BMW dealerships I had contacted in the region, but somehow I felt more connected because of the people there. My sales, Michael Lyubimov, quickly responded to my internet request, closely followed up with phone calls, emails and meetings to work with me to find my dream car, patiently took all my questions and queries to close the deal, and provided extra support on the things like insurance, registration, etc. So I trust my car will be in good hands for the coming years! More

Great Customer Service!!! Will recommend to family & friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. I will only take my X5 here at Tenafly BMW!!! More

Robert Ryan is efficient and goes out of his way to get the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. It used to be less organized, and at times, chaotic. Now the service is more efficient. More

These types of websites are usually forums for blowing off steam about negative experiences (I've had my share at this dealership) -- the great employees are never rewarded; and it seems like nothing is e off steam about negative experiences (I've had my share at this dealership) -- the great employees are never rewarded; and it seems like nothing is ever done to rectify the negative situations/bad employees. That said, this comment is to give huge xxxxxxto Assistant Service Manager, Robert Ryan. He is an exemplary customer service rep who is as compassionate and gracious as anyone I’ve ever come across. His concern is genuine and sincere. He is time-sensitive and deadline-aware. In my experience, no matter how many things he's juggling on a given day, he's always made me feel as if delivering my car back to me to my satisfaction is among his top priorities. I consider myself extremely fortunate that he was randomly assigned to me. But, anyone who requires BMW service should insist on only seeing Bob -- he gets it. More

I was very happy with the service and deal that I made with BMW of Tendafly today. I had a pre-owned 2004 325xi that was due back in l year. The car was getting old with more service needs that were not with BMW of Tendafly today. I had a pre-owned 2004 325xi that was due back in l year. The car was getting old with more service needs that were not covered. Angleo worked hard to make me a deal within my price range for a new car lease that I was looking for. I had gone to the dealership two times previously to try to make a deal, but no one tried as hard as Angelo to make it work. Tony Arciniaga the sales manager made it happen with the numbers so I could afford the car. More

In August of 2009, I purchased a used 2008 Honda CRV EX-L which I saw listed on the internet. The loan rate was excessive, but I took it just to drive away from the dealer with the car, but my credit union which I saw listed on the internet. The loan rate was excessive, but I took it just to drive away from the dealer with the car, but my credit union quoted me a much lower rate. When we settled on the price ($1,000 less than the advertised price), they assured me that was the only figure that changed on the paperwork. However, they changed some of the costs (upward, of course). This was later resolved with repayment checks. At the closing, I was given the booklets and one key. Bernie promised that the spare key and the valet would be sent to me. Since that time I have written e-mails to Bernie and Cliff Lang, Sales Manager, and neither person answered my question as to when these keys would be sent to me. It is now December and I still have no keys! More