BMW of Tenafly

I had the most pleasant experience dealing with Mike Lyubimov. I was initially attracted to the dealership by the lowest quoted price for the X3. Fortunately the low price didn't mean poor service. Mike Lyubimov. I was initially attracted to the dealership by the lowest quoted price for the X3. Fortunately the low price didn't mean poor service. Mike worked with me selecting the options and stayed on top of transaction and in touch while I was waiting for the car delivery. The whole transaction was carried out over the phone/email which saved me tons of time. He even came to Manhattan to pick me up after work and drove back to the dealership to pick up the car. Pleasant experience, great car, great price. I'm a very satisfied customer. More

Rick was a total professional and made the entire car buying experience stress free and easy. From the moment we walked into the dealership until the next day when we picked up the car Rick was attentiv buying experience stress free and easy. From the moment we walked into the dealership until the next day when we picked up the car Rick was attentive and addressed all of our needs and concerns. Rick is an asset to the company and we will definitely return to BMW of Tenafly for our next purchase. More

My husband and I were looking for a used vehicle. We found a 1998 Jetta online listed at BMW of Tenafly, NJ. We are from Philadelphia but our minds were set on this Jetta so we made the 2-hour drive to found a 1998 Jetta online listed at BMW of Tenafly, NJ. We are from Philadelphia but our minds were set on this Jetta so we made the 2-hour drive to Tenafly. We met with the salesman Rick Young who told us every lie possible; however we did not know it at the time. When we test drove the car, my husband smelled oil burning. Rick told us we would smell burning oil because the oil had just been changed. Because that happened often with my husband’s older car, we did not think it was anything to be concerned about. Issue #1. My husband brought up a few more concerns about the car but Rick assured us that the dealership is required to rigorously inspect each car before they can put it on the lot to sell. Rick’s response was, “The inspection is top-notch; it’s one of the benefits of buying from a dealership rather than buying from ‘Joe’ down the street.” Issue #2 Rick also told us that we had to pay PA sales tax, registration, tag and title fees to the dealership. He said they would forward that information on to the state of PA and we would get our title, plate and tags in the mail. Issue #3. When nothing came in the mail, we contacted our local tag office and they informed us that we should have never paid those fees or sales tax to the dealership. So we called an accountant at the dealer who decided it was “easier” to cut us a check for those fees and we should go ahead and pay for the sales tax and fees in PA since the temporary registration was soon expired. It has been three weeks and we have yet to receive the reimbursement check in the mail. We eventually got a hold of the accountant and he said it could be 4 weeks until we see the check. Why did he tell us that it was going to be in the mail the next week? Someone is making a profit off of our sales tax money. I am currently in contact with both the PA and NJ Attorney Generals about this particular issue, because it doesn’t take much common sense to determine that this way of conducting business is not legal or acceptable. Once we received PA tags and registration, we took it to our mechanic to complete the PA inspection process. Apparently BMW of Tenafly’s "rigorous inspection" is not that top-notch after all. To pass with the bare minimum requirements for PA State Inspection, we had to pay $1700.00 in repairs. Of course with an older car we expected to put money into it throughout the course of a few years, but NOT a few weeks. When we contacted the dealership wanting money for the repairs. The head sales manager told us that they could not pay for the repairs, but they would buy the car back. My husband and I did not think it would be a wise decision to return a car that is in better shape than when we bought it for so that the dealer can resell it at a higher price. We do understand their position on this and we were considering returning it because we just wanted it off of our hands. This manager also apologized for the salesman's claim that the car had passed an inspection process. We appreciate the apology (and acknowledgement of the salesman's lie), but the fact of the matter is this salesman did not know his product and was willing to say anything to create a false sense of security for any potential buyer. After a few more conversations with the head sales manager, we found out that he would only buy it back for the price BEFORE sales tax, tag, title and registration fees as well as the dealership’s $369 “processing” fee. It seems as though their customer service is not that top-notch either. Is $1700 going to make a dent in their profits much less $369? No. The way BMW of Tenafly conducts their business is deceptive and unprofessional. Unfortunately for them, they have decided what a $1700 profit is worth. Yes, we bought a used car this one time. But when it comes time to purchase our BMW x5, I don’t plan to step foot in BMW of Tenafly. In my opinion, they are frauds and “Joe” down the street is looking pretty good right about now. More

Both Michael Lyubimov and Walter Borrmann were friendly, helpful and very professional. They answered our questions and were interested in our complete satisfaction. I would certainly work with them again helpful and very professional. They answered our questions and were interested in our complete satisfaction. I would certainly work with them again and know that any future customers of theirs will be lucky to deal with them, as well. More

Mikhail (Mike) did an excellent job helping me find the car I was looking for at the right price. He was very professional, courteous and responsive to all of my questions. Overall, it was a wonderful, car I was looking for at the right price. He was very professional, courteous and responsive to all of my questions. Overall, it was a wonderful, painless experience. I highly recommend Mike and BMW of Tenafly. More

Michael suggested to mark the price from the invoice during the first call. We scheduled visit, and in 3h20min I drove away in new 328ix, the whole experience was enjoyable and, the most important, fast during the first call. We scheduled visit, and in 3h20min I drove away in new 328ix, the whole experience was enjoyable and, the most important, fast. No doubt I will call Michael if I need another BMW, Vladimir More

Working with Mikhail is a pleasure. He is friendly, knowlegeable and careing. I highly recommend him. I had a follow up question after I bought the car home and Mikhail was as helpful and friendly aft knowlegeable and careing. I highly recommend him. I had a follow up question after I bought the car home and Mikhail was as helpful and friendly after the sale as before.He is a real professional and is a great asset to BMW of Tenafly.. More

This was the easiest and most pleasant car buying experience I have ever had! I located the car on the Internet and purchased the vehicle over the phone. Rick Young was amazingly patient and respon experience I have ever had! I located the car on the Internet and purchased the vehicle over the phone. Rick Young was amazingly patient and responsive. He made the whole process effortless. The car was ready on time and everything was as promised, down to the last detail. Rick was even kind enough to help transfer my old car to the charity of my choice (since I was driving long distance out of state). The folks at BMW Tenefly are honest and caring professionals and the entire process was hassle free. I would highly recommend Rick Young and BMW Tenafly for your next car purchase! More

I worked with Sean Mohammed of Tenafly BMW to purchase my certified pre-owned car. He was friendly, accommodating, informative, patient, and responsive. He was also very honest, polite and professional witho certified pre-owned car. He was friendly, accommodating, informative, patient, and responsive. He was also very honest, polite and professional without being pushy or aggressive. He made the whole experience greatly pleasant and smooth and I really would like to commend his superb salesmanship. Tenafly dealership has a wide selection of vehicles with great pricing (do check out edmunds.com for deals though) and customer service and I highly recommend it without any reservation. More

The sales person guided me to choose what I exactly need on my situation. And also, he give me a lot of useful information that I can go over it. The general manager was the manager who knows how to decide on my situation. And also, he give me a lot of useful information that I can go over it. The general manager was the manager who knows how to decide as quick as focusing the consumer's expectation. More