BMW of Tenafly

My husband and I were looking for a used vehicle. We found a 1998 Jetta online listed at BMW of Tenafly, NJ. We are from Philadelphia but our minds were set on this Jetta so we made the 2-hour drive to found a 1998 Jetta online listed at BMW of Tenafly, NJ. We are from Philadelphia but our minds were set on this Jetta so we made the 2-hour drive to Tenafly. We met with the salesman Rick Young who told us every lie possible; however we did not know it at the time. When we test drove the car, my husband smelled oil burning. Rick told us we would smell burning oil because the oil had just been changed. Because that happened often with my husband’s older car, we did not think it was anything to be concerned about. Issue #1. My husband brought up a few more concerns about the car but Rick assured us that the dealership is required to rigorously inspect each car before they can put it on the lot to sell. Rick’s response was, “The inspection is top-notch; it’s one of the benefits of buying from a dealership rather than buying from ‘Joe’ down the street.” Issue #2 Rick also told us that we had to pay PA sales tax, registration, tag and title fees to the dealership. He said they would forward that information on to the state of PA and we would get our title, plate and tags in the mail. Issue #3. When nothing came in the mail, we contacted our local tag office and they informed us that we should have never paid those fees or sales tax to the dealership. So we called an accountant at the dealer who decided it was “easier” to cut us a check for those fees and we should go ahead and pay for the sales tax and fees in PA since the temporary registration was soon expired. It has been three weeks and we have yet to receive the reimbursement check in the mail. We eventually got a hold of the accountant and he said it could be 4 weeks until we see the check. Why did he tell us that it was going to be in the mail the next week? Someone is making a profit off of our sales tax money. I am currently in contact with both the PA and NJ Attorney Generals about this particular issue, because it doesn’t take much common sense to determine that this way of conducting business is not legal or acceptable. Once we received PA tags and registration, we took it to our mechanic to complete the PA inspection process. Apparently BMW of Tenafly’s "rigorous inspection" is not that top-notch after all. To pass with the bare minimum requirements for PA State Inspection, we had to pay $1700.00 in repairs. Of course with an older car we expected to put money into it throughout the course of a few years, but NOT a few weeks. When we contacted the dealership wanting money for the repairs. The head sales manager told us that they could not pay for the repairs, but they would buy the car back. My husband and I did not think it would be a wise decision to return a car that is in better shape than when we bought it for so that the dealer can resell it at a higher price. We do understand their position on this and we were considering returning it because we just wanted it off of our hands. This manager also apologized for the salesman's claim that the car had passed an inspection process. We appreciate the apology (and acknowledgement of the salesman's lie), but the fact of the matter is this salesman did not know his product and was willing to say anything to create a false sense of security for any potential buyer. After a few more conversations with the head sales manager, we found out that he would only buy it back for the price BEFORE sales tax, tag, title and registration fees as well as the dealership’s $369 “processing” fee. It seems as though their customer service is not that top-notch either. Is $1700 going to make a dent in their profits much less $369? No. The way BMW of Tenafly conducts their business is deceptive and unprofessional. Unfortunately for them, they have decided what a $1700 profit is worth. Yes, we bought a used car this one time. But when it comes time to purchase our BMW x5, I don’t plan to step foot in BMW of Tenafly. In my opinion, they are frauds and “Joe” down the street is looking pretty good right about now. More

Both Michael Lyubimov and Walter Borrmann were friendly, helpful and very professional. They answered our questions and were interested in our complete satisfaction. I would certainly work with them again helpful and very professional. They answered our questions and were interested in our complete satisfaction. I would certainly work with them again and know that any future customers of theirs will be lucky to deal with them, as well. More

Mikhail (Mike) did an excellent job helping me find the car I was looking for at the right price. He was very professional, courteous and responsive to all of my questions. Overall, it was a wonderful, car I was looking for at the right price. He was very professional, courteous and responsive to all of my questions. Overall, it was a wonderful, painless experience. I highly recommend Mike and BMW of Tenafly. More

Michael suggested to mark the price from the invoice during the first call. We scheduled visit, and in 3h20min I drove away in new 328ix, the whole experience was enjoyable and, the most important, fast during the first call. We scheduled visit, and in 3h20min I drove away in new 328ix, the whole experience was enjoyable and, the most important, fast. No doubt I will call Michael if I need another BMW, Vladimir More

Working with Mikhail is a pleasure. He is friendly, knowlegeable and careing. I highly recommend him. I had a follow up question after I bought the car home and Mikhail was as helpful and friendly aft knowlegeable and careing. I highly recommend him. I had a follow up question after I bought the car home and Mikhail was as helpful and friendly after the sale as before.He is a real professional and is a great asset to BMW of Tenafly.. More

This was the easiest and most pleasant car buying experience I have ever had! I located the car on the Internet and purchased the vehicle over the phone. Rick Young was amazingly patient and respon experience I have ever had! I located the car on the Internet and purchased the vehicle over the phone. Rick Young was amazingly patient and responsive. He made the whole process effortless. The car was ready on time and everything was as promised, down to the last detail. Rick was even kind enough to help transfer my old car to the charity of my choice (since I was driving long distance out of state). The folks at BMW Tenefly are honest and caring professionals and the entire process was hassle free. I would highly recommend Rick Young and BMW Tenafly for your next car purchase! More

I worked with Sean Mohammed of Tenafly BMW to purchase my certified pre-owned car. He was friendly, accommodating, informative, patient, and responsive. He was also very honest, polite and professional witho certified pre-owned car. He was friendly, accommodating, informative, patient, and responsive. He was also very honest, polite and professional without being pushy or aggressive. He made the whole experience greatly pleasant and smooth and I really would like to commend his superb salesmanship. Tenafly dealership has a wide selection of vehicles with great pricing (do check out edmunds.com for deals though) and customer service and I highly recommend it without any reservation. More

The sales person guided me to choose what I exactly need on my situation. And also, he give me a lot of useful information that I can go over it. The general manager was the manager who knows how to decide on my situation. And also, he give me a lot of useful information that I can go over it. The general manager was the manager who knows how to decide as quick as focusing the consumer's expectation. More

I've been fortunate to have had many wonderful BMWs over the years, but last Saturday's visit to this dealership was, by far, the most enjoyable and stress-free car transaction ever. I thank Walter Borrman the years, but last Saturday's visit to this dealership was, by far, the most enjoyable and stress-free car transaction ever. I thank Walter Borrmann and the staff for all they did to have us leave in our new 2011 335i x-drive (love the car, by the way), and to also enable us to return a 2008 BMW at lease end. We arrived late in the afternoon, and I fully expected we'd have to return the following week from Connecticut to pick up the new car or return the other vehicle. To our amazement, these folks worked quickly, and with humor, to get everything done so we would not be inconvenienced and need to make a return trip; Walter and others stayed late beyond closing time(on a Saturday)to conclude everything, go over the new car with us and program my phone. The deal was solid, most of it having been reviewed with Walter on the phone the day before. In addition, we received every courtesy in the inspection and return of the other car. It was all wonderfully convenient (no need to schedule a separate inspection for the car being returned) and positive. Walter was great throughout, both in going over car details and to just sit and chat with. We also salute his service. This is a very different dealership than I remember from a visit several years ago. The strong management and training really show. We also thank the gsm, Jeff Spilsbury, and Kim for her swift and competent document work. A great transaction and much fun in Tenafly. We look forward to seeing these guys again, and to future BMWs from them. Most highly recommended. More

I had a wonderful experience buying a BMW 328i at BMW of Tenafly. Mike was so friendly and helpful from the time we walked into the lot. He was a delightful young man and very well informed and took the tim Tenafly. Mike was so friendly and helpful from the time we walked into the lot. He was a delightful young man and very well informed and took the time to make sure we understood everything. I would definitely refer him to anyone who is in the market for a BMW. I left the dealership feeling very satisfied with the whole experience. Great purchase experience! More