BMW of Tenafly

Burt was extremely good in understanding my requirements and catering to my exact need, not to mention his responsiveness. Very good salesman and highly recommended. I intend to refer him personally to any and catering to my exact need, not to mention his responsiveness. Very good salesman and highly recommended. I intend to refer him personally to any of my friends who is in the market for BMW.., More

I recently purchased a 2009 Mercedes C350 Sport from BMW of Tenafly. I pulled into the dealership late on a Saturday afternoon, around 5pm. Little did I know they close at 5pm. I planned on looking around a of Tenafly. I pulled into the dealership late on a Saturday afternoon, around 5pm. Little did I know they close at 5pm. I planned on looking around and then coming back when they were open. As I was looking at the car a gentlemen walked up and asked if he could assist me. Once he found out that I had driven 70 miles he immediately went and got a salesmen. Paul was very courteous and took his time to make us comfortable with the car. After a 45 minute test drive we returned to the dealership to find Mr. Santiago still waiting to see if we needed any assistance. We left the dealership ay 7:30pm very impressed with the service. Over the next few days Paul stayed in constant contact with us as the vehicle was being serviced and paperwork was taken care of. There were a couple minor things wrong with the car that they had fixed no questions asked and they also registered the car in Texas for me, which is something they are not accustomed to. Overall my wife and I were very impressed and plan on purchasing our next vehicle through BMW of Tenafly. More

Just got my car on Monday. I dealt with Marlen Gafanovich - he was great! Got me a great deal, was very accommodating, took care of everything, made the whole transaction as easy as I could have Gafanovich - he was great! Got me a great deal, was very accommodating, took care of everything, made the whole transaction as easy as I could have hoped. Highly recommend him (and the dealership, the finance manager (Glen) was great too. Very happy with with everything and love my new 328 xi. More

I've come to this dealership for service over 5+ times now and each time I've been fortunate enough to work with Ed. Ed defines "great" customer service. He's very knowledgeable, incredibly efficient and now and each time I've been fortunate enough to work with Ed. Ed defines "great" customer service. He's very knowledgeable, incredibly efficient and always charming. It's a true pleasure being able to drop my car off with Ed, knowing that it is in very good hands. I've been to several BMW dealerships and hands down Tenafly location has the best service. If you go, ask for Ed! He'll take very good care of you and your car! More

Worst customer service from the management team. I never expected to receive such horrible service from this company. Dont go to this dealership, they only care for you when their making a sale afer that th expected to receive such horrible service from this company. Dont go to this dealership, they only care for you when their making a sale afer that they dont want to service you. More

BMW of Tenafly has horrible service with rude and unresponsive representatives. It's almost as if they intentionally try to make things inconvenient for you. Just as some background, we have leased unresponsive representatives. It's almost as if they intentionally try to make things inconvenient for you. Just as some background, we have leased 3 cars from BMW of Tenafly (previously Difeo) and ended up being disappointed even further each time. We did like the convenience of proximity of the dealership, but have found much better deals with dealers further away with larger inventory. One would think they would be more attentive to the concerns of repeat customers, but we will now avoid BMW of Tenafly due to their unapologetic and inattentive service. We will go to dealers much further away, at the very least, you can get a significantly better deal. More

Got my used car audi with 40,000 miles 2003 from Sean. He was ok. But less than a month, the dip stick broke,bought a new battery due to difficulty starting,and it is still not starting. rear window stopped was ok. But less than a month, the dip stick broke,bought a new battery due to difficulty starting,and it is still not starting. rear window stopped working. It slides down halfway. When I got an email from John Viola that service will be due soon. He was kind enough to return call but I was out. Spoke to the secretary and relayed my issues. She came back and said that they would only cover the dip stick. The battery would have to be checked. Well that's not possible because it was disposed. Window is not covered. So be careful when they say warranty!! Its all talk. If they really check their cars properly.. this would not happen after a month. More

I've been dealing with dealership since defio BMW! All staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series and for a loaner I received a 3 series! My suggestion is owners of 5series on dwn receive 3 series and owners of 6&7 receive 5 series as loaners ! Still loving BMW NELL More

Burt was a great sales person to work with. He was polite, low pressure and very accommodating to my and my wife's schedules. I purchased a used, non-BMW vehicle from Burt and things went well. The st polite, low pressure and very accommodating to my and my wife's schedules. I purchased a used, non-BMW vehicle from Burt and things went well. The staff around Burt was friendly as well asking me if I needed coffee or water. I will say that Burt's manager, "V", wasn't particularly friendly. He only came over to talk business, and after the deal was inked did not come say hello or congratulations. In my experience, the manager is pretty friendly before and after car deals. However, this wouldn't stop me from buying from Burt again. Overall, I feel I was treated fairly and enjoyed my experience. More

I did European Delivery of an M3 Convertible and Mike from BMW of Tenafly went above and beyond to get me into the car I've always wanted at the right price. Mike was always quick to respond to my e-mail from BMW of Tenafly went above and beyond to get me into the car I've always wanted at the right price. Mike was always quick to respond to my e-mails and calls and always professional. He's upfront and honest and helped walk me through the entire ordering process. I am very satisfied with my car buying experience and would recommend BMW of Tenafly and Mike to anyone. Thanks again Mike! More