BMW of Temple

This is my 2nd BMW purchase and dealership is fantastic! Always professional, clean, and courteous! Always professional, clean, and courteous! More

Alec and the team were great! Fair price and Alec knows BMW and took time to share his knowledge. Fair price and Alec knows BMW and took time to share his knowledge. More

Ashley did a great job helping me find a vehicle that worked well for my needs. She was very helpful, attentive, and made the process smooth. Also, finance did a great job because she explained everythin worked well for my needs. She was very helpful, attentive, and made the process smooth. Also, finance did a great job because she explained everything in great detail which made it easier to understand. Overall, the dealership was warm, welcoming, and inviting. The facility was clean, well maintained and organized, creating a comfortable and pleasant environment. More

Extremely Disappointed, Terrible Communication and Customer Service I would strongly recommend thinking twice before purchasing a vehicle from Garlyn Shelton BMW of Temple, Texas. Our experience ha Customer Service I would strongly recommend thinking twice before purchasing a vehicle from Garlyn Shelton BMW of Temple, Texas. Our experience has been extremely frustrating from the beginning, and the lack of communication and follow\-through has been unacceptable\. We purchased our vehicle in **July** and are still waiting on the registration and paperwork\. We have yet to receive the proper documentation we were promised\. When we questioned why the registration had not arrived, we were given an excuse that there was a recall on the vehicle and that this was the reason for the delay\. Regardless of the reason, the complete lack of communication and updates has been extremely disappointing\. We were also promised a **new windshield** because the vehicle had a chip in it when we purchased it\. We repeatedly contacted the service department and received no return calls\. We also attempted to contact **Kerri, the Finance Manager**, multiple times, with no response\. When we finally managed to get her on the phone, we were told the windshield was on back order — another excuse after weeks of trying to get answers\. Thankfully, we were eventually able to speak with **Jake, the GM**, who actually took the time to listen and scheduled the windshield replacement\. We appreciate him finally stepping in, but it should never have taken this much effort to get basic communication and follow\-through after purchasing a vehicle\. Buying a vehicle is a major purchase, and customers should not have to repeatedly chase down a dealership for paperwork, registration, promised repairs, or simple updates\. **Do yourself a favor and take the drive to a BMW dealership in Dallas or Houston\.** Based on our experience, the service and communication at Garlyn Shelton BMW of Temple are simply not worth the frustration\. **I would not recommend buying a vehicle from this dealership\. You may regret it\.** More

Jaedonwas great! He was friendly, patient, and really knowledgeable. He answered all our questions and did a great job showing our son how to use all the features of He was friendly, patient, and really knowledgeable. He answered all our questions and did a great job showing our son how to use all the features of the car. We really enjoyed working with him! More

Fantastic customer service & painless buying experience. Friendly, extremely transparent, & great communication from all involved. Highly recommend. Friendly, extremely transparent, & great communication from all involved. Highly recommend. More

The salesman was knowledgeable in the product. The transaction went well and was reasonably quick. The transaction went well and was reasonably quick. More

Steven is amazing,very patient and kind and I felt very honest. I what make amends all of my friends to Steven. honest. I what make amends all of my friends to Steven. More

Had a great experience all around. I didn’t feel pressured like I have at most dealerships and once I decided to purchase they made us a quick and seamless process. Alec was a great sa I didn’t feel pressured like I have at most dealerships and once I decided to purchase they made us a quick and seamless process. Alec was a great salesman and he also helped me after my purchase with a little issue I found with the headrest of the car. More

We had a great experience buying our car! I had looked for one for a while and decided if it was a good price, I would buy it. It was a smooth transaction and I am happy with my experience. I had looked for one for a while and decided if it was a good price, I would buy it. It was a smooth transaction and I am happy with my experience. More