BMW of Tampa

Very organized from start to finish to get my car serviced. No time was wasted. serviced. No time was wasted. More

Over the years I have purchased several cars from this dealership. I continue to come here because of the service department. They are professional and efficient. dealership. I continue to come here because of the service department. They are professional and efficient. More

Attentive, transparent and timely care by Jake Engstrom in the service team. Great service following the so many Covid-excused lousy service experiences around the world in the past twenty-seven months. in the service team. Great service following the so many Covid-excused lousy service experiences around the world in the past twenty-seven months. More

You took away the loaner vehicle that I always used when bringing my car for service. Instead, I had to stay there for hours waiting for it. I bought my cars at Reeves because you always gave us a loaner. bringing my car for service. Instead, I had to stay there for hours waiting for it. I bought my cars at Reeves because you always gave us a loaner. My wife and I both have bought over 10 cars at this location. This will effect our decision on where we buy our next BMW. We'll shop at different BMW dealers. We never shopped around for our BMWs because we always liked Reeves. Also, the windscreen on the new M440i is a piece of garbage. It has already broken twice. We barely take it out, but both times it broke. I'm not paying to replace it again. We have had 4 convertibles and the never had issues with the windscreen. The service dept also made us bring the car back 3 times just to replace the windscreen in a car that was brand new. This new one is pure garbage. I've also brought my X5 back 2 times for issues and they were never fixed. We're not happy with the service. It's changed under the new owner. Mrs Reeves and Roger Balan always took care of us. More

Great service and fast turn around! Everyone is so knowledgeable and helpful. I look forward to returning. Everyone is so knowledgeable and helpful. I look forward to returning. More

I like sales managers and sales man over all very things is good I like their service is good I like their service More

I have only had one experience under new ownership. Had bad experiences under previous ownership. My visit was simple but I would rate Service Adviser as very good. Appointment was easy to make and Had bad experiences under previous ownership. My visit was simple but I would rate Service Adviser as very good. Appointment was easy to make and when I arrived, there was little, if any wait. More

To be honest, I wasn’t sure about buying a car out of town. Nonetheless one that I didn’t physically lay eyes on. But Justino did everything that he could to make me feel comfortable in the fact that town. Nonetheless one that I didn’t physically lay eyes on. But Justino did everything that he could to make me feel comfortable in the fact that what I was looking at, what I was ultimately buying, was exactly as advertised. Once I got to the dealership, they immediately made me feel at home. They did everything to get me in and out as quickly and as efficiently as possible. The technology in the process that they use throughout the overall purchase was absolutely amazing. I would 100% recommend BMW up Tampa to anyone who wants to buy a car. Whether it be used or new. And I would just as much recommend that if you want a sales individual to take care of you. Then Justino is that person. More

I purchased the certified preowned vehicle on 4/21/22. The vehicle had a required service 9 days later with an alarming warning in the screen. I took it in 6/1 to learn that it needed $900 work. I woul The vehicle had a required service 9 days later with an alarming warning in the screen. I took it in 6/1 to learn that it needed $900 work. I would expect someone to at least explain to me that I needed to spend $900, 9 days after the purchase. They did change the oil for free but I had to spend $200 for an inspection to get the light to go off. I also had to forgo the other recommended maintenance to avoid paying the money. I’m very very disappointed that a certified preowned BMW would be sold to me in this condition. The service woman was very nice and helpful but at the end of the day I’m out $200 and still have recommended maintenance to be done. I am very dissatisfied and will likely never buy another BMW again. Likely my first, last and only experience with BMW. More

Things are getting better at the dealership. That's all I have for now given my experience. That's all I have for now given my experience. More