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BMW of Tampa
Tampa, FL
1,471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
August 17, 2022
My BMW service advisor Michael Derby made an unfortunate recent issue with my 5 Series so much more “bearable.” He really stepped up to take care of everything I needed! The service dept corrected my issue recent issue with my 5 Series so much more “bearable.” He really stepped up to take care of everything I needed! The service dept corrected my issue and had my car back on the road swiftly. More
by TLCSMOM8194
Employees Worked With
MICHAEL WAYNE DERBY
August 17, 2022
Ryan Murphy does a great job explaining to me the ins and outs of my repair or service issue. I also enjoy the video provided by the technician as he works on my car. My appointments have been well organized outs of my repair or service issue. I also enjoy the video provided by the technician as he works on my car. My appointments have been well organized for years. More
by gegan
Employees Worked With
RYAN CHRISTO MURPHY
August 17, 2022
I worked with Michael and he was extremely helpful and efficient. He explained to me the process from start to finish and everything happened as he laid out for me. I am a director of customer success and efficient. He explained to me the process from start to finish and everything happened as he laid out for me. I am a director of customer success and I highly value customer service and I would say this is a primary reason I purchased a BMW in the first place. I’ve never been disappointed and I very much appreciate it working with Michael and I would absolutely request him in the future. More
by KIMBERLYERINLACKEY
Employees Worked With
MICHAEL WAYNE DERBY
August 17, 2022
My representative, Michael, was incredibly helpful and went above and beyond to keep me updated on the progress of my service. He was absolutely wonderful to work with and the only positive part of my exp went above and beyond to keep me updated on the progress of my service. He was absolutely wonderful to work with and the only positive part of my experience. I came in for an oil change and wash with a 1p appointment. When I called I was told this would take around an hour to complete, so I decided to wait at the dealership. I waited over 3.5 hours! The issue as I was told was that one of the care washes was broken, so I was in queue for the wash. After 3.5 hours, I was expecting my car to be spotless, but there was still noticeable dirt on the exterior. Worst of all, the interior was dirtier than when I dropped it off. The floors were vacuumed, but the technician left grease marks in several areas on the leather and it looks like wax was dripped on the cup holder and console. I literally had to have it cleaned again. Very disappointing for a “luxury” car dealership. More
by PaulaM
Employees Worked With
MICHAEL WAYNE DERBY
August 17, 2022
Matt, the salesman assigned to me, was extremely accommodating and professional. I cannot say enough as to his very professional demeanor. Your organization is very fortunate to have him. accommodating and professional. I cannot say enough as to his very professional demeanor. Your organization is very fortunate to have him. More
by dwhite432
Employees Worked With
Matthew Pengtakoon
