BMW of Tampa

The BMW was always my dream car, so I decided to buy one as a gift to myself for my 50th birthday. I walked into Reeves that Saturday afternoon and was greeted by Michael Khoury, Client Advisor. I was a b as a gift to myself for my 50th birthday. I walked into Reeves that Saturday afternoon and was greeted by Michael Khoury, Client Advisor. I was a bit nervous at first, this was a huge purchase for me, but Michael made the experience unbelievable. He has great customer service skills. When I picked up my car, I did not realize how much features the car has until Michael sat with me very patiently for 2 hours and showed me every detail. He also followed-up with me a few days later to find out how I was doing with my new car. I had the best treatment ever and would recommend Michael Khoury at Reeves to anyone who wants to buy a BMW. Thank you Michael for making my dream car purchase an awesome one! More

I could not believe how awful these crooks were. They lied to me countless times attempting to rip me off for parts that were covered under warranty. Stating also that quote was "non negotiable". Eve lied to me countless times attempting to rip me off for parts that were covered under warranty. Stating also that quote was "non negotiable". Even after I called the warranty company myself and had two other dealers quote the job for next to nothing including towing it from Reeves, they still lied and tried to charge me. But somehow the "non negotiable" costs were negotiable. The lies went on and on from salesman to manager even after they proven to be wrong. They even charged me to leave after trying to falsely over charge charge me for covered services. Reeves= "RIP OFF". They will not get me service business or next purchase. More

The Reeves brand seems to instill snobbiness in their sales people. I have visited their showrooms multiple times (Audi and BMW) and in all cases the sales people are always looking for a sale that day. sales people. I have visited their showrooms multiple times (Audi and BMW) and in all cases the sales people are always looking for a sale that day. My wife and I took our business (we purchased 3 BMW's in 7 months from the other BMW dealership in Tampa, a 2011 750Li, a 2011 330i Convertible, and a 2011 X5 5.0 because of the treatment). On a particular day I was looking to purchase a Audi R8, they had a pre-owned one on the floor, and the salesperson basically asked me for my financials before I could test drive it (we pulled in driving the X5...). I said no thanks and purchased one from Crown Audi. In another situation we arrived to test drive a Z4.. only to be told that my wife and I could not drive together (only to be at Tampa Bay Mercedes a few minutes earlier to test drive a SLK 55AMG, and was tossed the keys). We had to get the GSM involved to get authorization to test drive the car together. In addition I found Ferman BMW much for willing to deal on the cars than Reeves... I guess they don't need the business. More

Had very bad experience with them . Every time I go to them for my bmw service , after 1 month , I see something breaking again . The customer service is so bad , and most of the times they don't want to them for my bmw service , after 1 month , I see something breaking again . The customer service is so bad , and most of the times they don't want to give loaner vehicles . Very rude people there . Once I had a steering wheel locked up on road and since its friday they dont want to take it for service as they have to give the loaner vehicle on weekends . More

I had a recall for software updates on my 335i. I am not sure yet if I really notice a difference, because when you put the petal to the metal there is still sometimes somewhat of a delay before the turbo k sure yet if I really notice a difference, because when you put the petal to the metal there is still sometimes somewhat of a delay before the turbo kicks in. Anyway Mike was incredibly friendly and helpful. He got me an Enterprise rental car (which is conveniently onsite) paid for by BMW for the day. As promised, the car was done in 24 hours. Everyone at Reeves is professional and friendly. Thanks! More

Let me start out by stating my Service Advisor does an awesome job! The customer service is user friendly. The quality of work has always been above par. However the last two times I have been there ha awesome job! The customer service is user friendly. The quality of work has always been above par. However the last two times I have been there have not met "Reeves BMW" expectations. I took our 7 series in to have service done and was told they could redo my headlamps and make them look new for $150. I went ahead with it. After picking the vehicle up I inspected the headlamps and noticed that one still looked the same while the other looked almost like new. I commented on the work that was done and was told we can have them redo it. I was advised I would have to bring the car back next week and leave it over lunch time. I told him I will find a day and call him. I called a week later because the car was leaking fluid all over my driveway (I did not notice it secondary to me traveling earlier in the week). Was told they were unsure and bring the car back (mind you, I have never had an issue with this car before, EVER!). I took the car back the following week, and was told they forgot to properly bleed the new lines they installed (WOW I thought, how can they forget that). Was also told the light lenses would be cleaned. I dropped the car off in the early AM and called several times througout the day and was told it was not ready. I finally got a call around 3:45 PM that the car was done. I went and picked the car up later that day and the lenses looked the same. My service manager was not there to speak with so I signed and left. I called and left a message for him to call me back. A week goes by and I was at an outlet mall and my car would not start. It did a slight turnover, but not a full crank. I called the Reeves Service Advisor and was told it was most likely a dead battrey they drained from the alternator dying. I called a towing company and they told them what happened with Reeves so they sent out a truck to jump the vehicle. They arrived and jumped the car, it started right up. Within 3 seconds, smoked started to pour from the engine compartment (hence the car did not give a full crank, the car knew there was a problem). I realized the alternator or a pulley had froze some how. The serpentine belt was what smoked so bad. There is no doubt something happened at Reeves that I cannot prove caused this issue. I called back and explained what happened and was told there was no way they did it. They would have to see the car to be 100% sure. I decided the blame game was not going to happen. So I am out $2,100.00 and having Bergmans European fix in Brandon! Just not worth the arguement and back and forth with them. I think I WAS coming there five to six times and year for my car for the past 5 years (and my Range Rover). I realized it is not worth the drive to come back two and three times (it has happened to me in the past as well) to get one thing fixed. There is no doubt Reeves BMW is a good group of people, but getting your money back, or trying to get them to acknowlede they may have damaged something, FORGET IT! I cannot afford to be told "nope, not from us, but we can fix it". So went another route and hopefully will establish a bond with Bergmans European. More

I have been going to Reeves since I bought my first BMW in 1999. For the past 4 years I have dealt only with Service Advisor Ron Price and Service Manager Mike McNulty. Ron Price is simply the most graciou in 1999. For the past 4 years I have dealt only with Service Advisor Ron Price and Service Manager Mike McNulty. Ron Price is simply the most gracious, honest and professional Service Advisor I have ever met. I have had BMW's serviced ther that I bought there and that I bought elsewhere, both in warranty and out of warranty, and have always been treated in the same fair and honest manner. Mike McNulty is the Service Manager and has "stood up" for me in matters beyond Mr. Price's approval authority and has always been fair and informative in all of his actions and decisions. On the ocassions that my wife has taken in or picked up a car, she was also treated the same way. The Sudberry family will always be a Reeves customer as long as Mr Price and Mr. McNulty are in the Service Department. I hesitate to recommend Mr. Price only because now everybody will want to make their appointment with him and I'll have to wait longer. He is the best and Mr McNulty obviously runs a good operation for Reeves. More

The absolute best BMW dealership in Tampa Bay. You will get great service and pay far less than anywhere else. Do not trust the BMW stealerships in town (Ferman BMW and Bert Smith BMW) for any reason! The get great service and pay far less than anywhere else. Do not trust the BMW stealerships in town (Ferman BMW and Bert Smith BMW) for any reason! The difference is night and day. You will lose time, money and self-respect if you go to another dealer. Don't do it! When you do go to Reeves be sure to visit Scott Olds, Sales Consultant. He is the best. More

Very nice people, intelligent and informed. Stark contrast to the BMW dealership I dealt with in Maine (we traded both BMWs in Maine and now deive Mercedes products in Maine, from Ira Rosenberg Merce contrast to the BMW dealership I dealt with in Maine (we traded both BMWs in Maine and now deive Mercedes products in Maine, from Ira Rosenberg Mercedes). The Reeves dealership had Mrs. Reeves on-site checking every day, we were told. It shows. Highly recommended!! Dr. D.S. Palmer, Portland, Maine and Tampa More

Very Nice people. Service was on time, and I got a free rental car, for 6 hours to take work. The best in Tampa area!! On the other hand (FERMAN BMW) THEY ARE A BUNCH OF CROOKS, AND LIARS(FERMAN BMW) rental car, for 6 hours to take work. The best in Tampa area!! On the other hand (FERMAN BMW) THEY ARE A BUNCH OF CROOKS, AND LIARS(FERMAN BMW) WILL STEAL AND TAKE TAKE TAKE!!!!! NO ONE SHOULD EVER GO THERE. BE AWARE! More