BMW of Tampa

my new BMW My experience with Erick Martinez was awesome as he treated me well while at the service department. He entertained me and was very polite. He gave m My experience with Erick Martinez was awesome as he treated me well while at the service department. He entertained me and was very polite. He gave me alot information to assist me and gave me alot to think about. I called him to set an appoitment for saturday and he help me and my husband to make the right decision on a new BMW. I love my new car and I'm so happy to have met Erick. If anyone is interested in a BMW, you must see Erick Martinez as I will highly recommend him. He is the best and Reeves should be proud to have him. More

Details Chuck Henry is my service representative at Porsche of Tampa. He always gets my vehicles in and out on his promised schedule. He always makes sure I h Chuck Henry is my service representative at Porsche of Tampa. He always gets my vehicles in and out on his promised schedule. He always makes sure I have a nice loaner to use while my vehicle is in for service. On my last visit I brought in my 1988 BMW M6 to have some stubborn water spots removed. Compliments to Rick Pascuita and his team in the Detail Department. They wet sanded the hood where the water spots were located and detailed the whole car. They made a 30 year old car look almost brand new. Wow!! I also enjoy the good conversation with the friendly staff while I am picking up and dropping off my vehicles. Chris, Liam, Frank, Jeff, Billy, Mike, Eric, Rosalia, Wanda and all. This is a very impressive dealership!!!!!!!!! Bob Brickman More

oil change Outstanding visit. I do appreciate the refreshments provided for customers and customers service. I always enjoy visiting this DEALER where everybody Outstanding visit. I do appreciate the refreshments provided for customers and customers service. I always enjoy visiting this DEALER where everybody will find the best experience fast and helpful people and great service. More

Cory was wonderful. Fast, efficient service Cory. Good service. Keith. Mrs Reeves! Wonderful customer relations. Good people. Great follow up. Fast, competent service. Only criticism is car wash Cory. Good service. Keith. Mrs Reeves! Wonderful customer relations. Good people. Great follow up. Fast, competent service. Only criticism is car wash not so clean. More

Awesome experience! I always get great service at this dealership. I was transported to and from work while my car was being repaired. I made the experience painless, the I always get great service at this dealership. I was transported to and from work while my car was being repaired. I made the experience painless, the staff was very professional from the service representative to the drivers. I will come back! More

Service problem Outstanding visit. I do appreciate the refreshments provided for customers and customers service. I always enjoy visiting this facility and will rec Outstanding visit. I do appreciate the refreshments provided for customers and customers service. I always enjoy visiting this facility and will recommend you to all my friends. More

AWESOME! ASK FOR ROBERT KEARNEY! Great experience very friendly and helpful staff! Everyone was nice and made the experience very enjoyable and easy. Very very happy will be referring Great experience very friendly and helpful staff! Everyone was nice and made the experience very enjoyable and easy. Very very happy will be referring friends and family. THANK YOU REEVES! More

Reeves is a Class Act I live in St. Petersburg but have bought my BMWs and had them serviced at Reeves for the last 16 years. Reeves is a class act whether for sales or se I live in St. Petersburg but have bought my BMWs and had them serviced at Reeves for the last 16 years. Reeves is a class act whether for sales or service. More

Pack your Patience! Pack your patience & then some!!! BMW's are GREAT cars!!! Too bad this dealership has such an incompetent service dept. I should have learned by Pack your patience & then some!!! BMW's are GREAT cars!!! Too bad this dealership has such an incompetent service dept. I should have learned by now after 5 years-but this was the final straw. Got a recall notice & called Reeves BMW to get it repaired. Initially they didn't have the part in stock-but then called back later in the day & said they can get the part in and that the job would require 2-3 hours. I scheduled my appt. to get the recalled airbag repaired. When arriving-I am told it will be 5-10 mins. to plz sit in the waiting area & service person will be w/me shortly. 30 mins. later they call me back (maybe they haven't learned how to tell time yet?) I am given a rental car for the day (the only GOOD thing I can say about this dealership). My husband calls 5 hours after my scheduled appt. time & is told 1 more hour due to the fact they didn't have the part in to repair it-but then took it from another future repair-but now are behind but are working on it. (Yet they stated they could get it when scheduling my appt.) So I drive 40 mins. to the dealership only to be told it will be at least ANOTHER 2 hours. I state that I will keep the rental & go home as I'm not wasting any more time on this & that my husband will swing by to get our repaired car on his way home from work & they say NO DEAL! That if I want to pick up my repaired car-they need the rental back at THAT time. I wanted to bring the rental back the following day as I had already wasted 1/2 of my day waiting on them-they didn't really seem to care. I wasn't about to sit around anymore waiting on them because they can't get their act together. They made their issues & their problem my problem-so unprofessional! This dealership seems to have a problem with the truth. Not sure if they just don't care or if they need more training or if it's just bad leadership? Whatever the case may be, this was a determining factor after owning 6 BMW's in our family why we didn't buy another one. Knowing we would have to deal w/Reeve's BMW was enough to switch brands. Upon walking in the is dealership service dept. 5 years ago (when we were transferred to the Tampa Bay area for work) it's been a rocky road for us at Reeve's BMW. Coming from the Atlanta area where we know what good service is-this dealership has never failed to disappoint us from day 1. Just the attitude of superiority & "don't let the door hit you on the way out" that radiates from the service dept. is enough to make you want to run out the door! BMW Corp.-PLZ PLZ PLZ!!!! Send staff to train these folks!!! They need it!!! They don't understand that when they tell the customer something-they have to actually follow thru with it!!! As stated in the 1st paragraph-this WAS the final straw. We have tried over & over again w/this dealership-but we are done now for sure! It's worth the extra time & gas to drive to another BMW dealership service dept. just to avoid the frustration of dealing w/Reeve's BMW. More

Better than you think Like most people- Love my BMW - hate the repair costs. Need someone to trust as unnecessary repairs can be brutal. Have found Ryan Murphy to be a guy Like most people- Love my BMW - hate the repair costs. Need someone to trust as unnecessary repairs can be brutal. Have found Ryan Murphy to be a guy who is great to work with, values my money and does not push things I don’t need. Love the professionalism, free rentals and other perks at Reeves. Recommend and they are much better than the nightmare stories you hear about BMW repair shops. More