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BMW of Tallahassee - Service Center

Tallahassee, FL

4.7
535 Reviews
Call Service Center (888) 212-1722

535 Reviews of BMW of Tallahassee - Service Center

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May 22, 2022

When customers purchase vehicles under the understanding that equivalent vehicles will be provided and it's not upheld, it is very disappointing. More

by Savvy294300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kris Devaney
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May 22, 2022 -

Savvy294300 responded

Kris was great, however BMW should stick by their promises. A person with a vehicle of this caliber should not be sent to a rental agency where vehicles are consistently below standard.

May 25, 2022 -

BMW of Tallahassee responded

Savvy294300, We appreciate your review and apologize for any inconvenience. Unfortunately, we are forced to rely heavily on Enterprise rental vehicles with the current shortage of new vehicles available to put in our loaner system. They are also having issues getting vehicles. We understand that the situation is not ideal for our customers, and we are doing our best in challenging times. If you would like to discuss your concerns further, please don’t hesitate to give me a call at the dealership. With the screen name used, I cannot locate your records. 850.574.3777 ext 3350 jgruen@crowncars.com

May 20, 2022

Kris was focused on making sure I understood what was going on with my service and keeping me up-to-date. Capitol BMW has always provided me excellent service. More

by tmccullion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
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May 23, 2022 -

BMW of Tallahassee responded

Thank you for leaving Kris this positive review! Offering thorough and efficient service is so important to us, and we are pleased that Kris provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs! Safe travels!

May 20, 2022

Very good, quick and efficient. Will definitely come back to him. Very personable and easy to work with! More

by Trent Jhanji
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
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May 23, 2022 -

BMW of Tallahassee responded

Trent, Thank you so much for your wonderful review! We are happy to know that Kris provided you with top-notch service throughout your visit! We look forward to continue providing you with our best care in your visits to come. Safe travels!

May 06, 2022

Outstanding folks doing a great job, however the repair costs are too high. If BMW would bring their repair cost in line with the rest of Tallahassee, I believe they would double their business. More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2022

Kris Devaney was very helpful & courteous during my entire service visit. He kept me informed. Ian Wyre was also efficient with the final release after service was completed. More

by Chip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Devaney
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May 06, 2022 -

BMW of Tallahassee responded

Chip, Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Kris and Ian provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 05, 2022

Ian made my experience very smooth and easy. And even washed my vehicle for me. More

by Shaggy.sd60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2022 -

BMW of Tallahassee responded

Thank you for leaving Ian this 5-star review! We are so glad that he provided you with a smooth and efficient experience! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels- on behalf of the entire team!

May 03, 2022

Very professional and helpful. SUV was serviced and cleaned as promised and on time. Thank you Kris More

by Homison.la
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
Report | Print
May 05, 2022 -

BMW of Tallahassee responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that Kris provided you with nothing less. We hope to see you again the next time your vehicle is ready for service! Safe travels!

May 01, 2022

Jessica Carbaugh in service was excellent. She handled our situation extremely well and gave us some excellent advice! More

by Striker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

BMW of Tallahassee responded

We are so glad that Jessica could be of assistance to you, and we greatly appreciate you taking the time to leave her this 5-star review! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

April 28, 2022

Ian Wyre has been my service advisor for almost ten years! He always provides exceptional customer service and is very knowledgeable. His professionalism is the reason I continue to patronize Capital B More

by TamikoJ.J1
Recommend Dealer
Yes
Employees Worked With
Joe Gruen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Carbaugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Devaney
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Apr 29, 2022 -

BMW of Tallahassee responded

Thank you for taking the time to leave Ian this positive review! He will be honored to hear of your kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

April 27, 2022

Jessica Carbaugh has been so helpful, I just wanted to say how very much I appreciated working with her! My beautiful BMW was deemed a total loss. This was very sad news for me and I’d never been faced wi More

by Linda Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2022 -

BMW of Tallahassee responded

Linda, Thank you for taking the time to leave Jessica this positive review! We are so glad that she took great care of you, and she will be honored to know that you deeply valued her service. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

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