BMW of Tallahassee - Service Center

The service at Capitol BMW of Tallahassee was really great. First, my service Adviser Ian Wyre is very professional. When my car was towed into the dealership Ian called and advised me of the arrival. great. First, my service Adviser Ian Wyre is very professional. When my car was towed into the dealership Ian called and advised me of the arrival. The the car was check for the problems Ian again contacted me and advised what needed to be done. He also explained what was covered under my warrenty. When My car service was completed Ian called and said" Ms Rhodes your vehical service is complete and it has been a pleasure serving you. " This made me feel very special and that they had my best interest at heart. Thanks Captiol BMW and My Service Advisor Mr, Ian Wyre. More

Lee Woodruff was outstanding, efficient, and went above and beyond to help us with our service problem. We were very impressed with him and the quality of service. and beyond to help us with our service problem. We were very impressed with him and the quality of service. More

Ian is my service advisor. He has been a wonderful addition to Eurocars. He is prompt and courteous. He offers quality service and ensures I have a great experience. addition to Eurocars. He is prompt and courteous. He offers quality service and ensures I have a great experience. More

7:30 appt: right on time Loaner car: ready to go Ian 7:30 appt: right on time Loaner car: ready to go Ian synced my iPhone to the bluetooth & had it up in running in less than 2 minutes. What a life 7:30 appt: right on time Loaner car: ready to go Ian synced my iPhone to the bluetooth & had it up in running in less than 2 minutes. What a lifesaver!!!! Rec'd. a telephone call from Ian at 10:30 - car would be serviced and washed and ready for pickup at noon. 1:00: picked up car, ready as promised. Ian, you are the epitome of customer service. Pleasant, polite and responsive. THANK YOU. More

I have used this dealer to service my BMW for years. I have to drive out of my way to use them and it has been well worth the inconvenience. While I did not buy my BMW there I will next time based upon m have to drive out of my way to use them and it has been well worth the inconvenience. While I did not buy my BMW there I will next time based upon my excellent service experiences. Joe Gruen and his team make all the difference and I highly recommend this dealership. More

Not very enthusiastic or friendly. Seems like he hates his job. Made it seem like I was making him do work he wasn't supposed to. Maybe I caught him on a bad day. Tech also forgot to put a couple vacu his job. Made it seem like I was making him do work he wasn't supposed to. Maybe I caught him on a bad day. Tech also forgot to put a couple vacuum lines back correctly and caused some power issues. The detailer marred up my polished wheels as well, even after I requested no one detail it. Update: Joe Gruen addressed all my concerns and rectified my situation. Very pleased with how he dealt with everything in a timely manner. Thank you More

My overall experience has been great with everyone at this dealership. Especially Joe Gruen in service and Ryan Kukulka in sales. I have enjoyed the assistance of Ian Wyre and look forward to purchasin this dealership. Especially Joe Gruen in service and Ryan Kukulka in sales. I have enjoyed the assistance of Ian Wyre and look forward to purchasing and servicing my car in years to come. Prompt attention to my complaints, and quality work, is the rule not the exception. They deserve the best rating possible. More

My name is Nikki M. I am the owner of a 2006 325i BMW. Michael Woody was my service consultant. I would be selling Michael short if I said he was amazing. He was amazing plus 100. He instantly put me in a Michael Woody was my service consultant. I would be selling Michael short if I said he was amazing. He was amazing plus 100. He instantly put me in a loaner car until my car was properly diagnosed to ensure I could continue on my activities of daily living. We stayed in constant contact via email or the phone. I even had a few delays on my end but Michael remained amazingly patient with me and stuck it through to the end. The process lasted about 6 weeks due to the extensive work that had to be done on my car "Bella." I must say at first I was very upset because my baby "Bella" decided to need extensive work during Christmas time. But after Michael assured me he would do everything in his power to get my baby back on the road in tip top condition, I felt better. And let me just say he kept his promise. Thank you Michael Woody for an experience I will never forget. I have been bragging on Capital Euro ever since. More

Today I took my vehicle in for break pad replacement and didn't know what to expect due to the noise they were making. As I arrived at the dealership, Michael greeted me and asked me questions related to th didn't know what to expect due to the noise they were making. As I arrived at the dealership, Michael greeted me and asked me questions related to the vehicle problems, afterwards informed me of what steps I should take in order to take care of the problem, provided an estimate of both the diagnostic and the repair procedure. His customer service skills are superb and due to that he was able to help me in every required aspect. Great guy to work with overall! More