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BMW of Tallahassee - Service Center

Tallahassee, FL

4.7
535 Reviews

535 Reviews of BMW of Tallahassee - Service Center

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December 25, 2020

I had an emergency with my car, so I didn’t have an appointment. I briefly described the vehicle problem to Ian and he knew what needed to be repaired. Ian immediately took care of my problem the same More

by Awgalloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Ian Wyre is a great service consultant. Service was done in a short period of time and I was able to watch a video of my car inspection. My first service on my new BMW was excellent. More

by a.meintjies
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2020

Service stinks. Almost impossible to get your car fixed when you need it fixed. And they will not return your phone calls. You hear nothing until they send you a bill, no matter how many times you call and More

by Doug Hyden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian Wyre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

BMW of Tallahassee responded

Doug, Thank you for taking the time to write your review and provide us with valuable feedback about your experience in our dealership. We always strive for our customers to have a great experience in our service department and we apologize that that wasn’t the case for you. We would welcome an opportunity to discuss your concerns with you and, to that end, I have been trying to reach you on the telephone, but have been unable to connect with you. Would you kindly contact me at the dealership on 850.574.3777 ext 3030 or email me at lhead@crowncars.com.com at your earliest convenience please? Sincerely, Lorraine Head, Customer Experience Manager

December 07, 2020

Quite outstanding! Phil Holland was my service agent that helped me every step of the way while my car was at Capital Eurocars. He is every car owner’s dream to have on their side! The customer service provi More

by Kirsten Mcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Holland
December 02, 2020

It was a great experience working with Ian Wyre. It was my first time going to this dealership for service on my car and he made me feel very welcomed. Had everything handled for me when I arrived. I am More

by marissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

It's always such a pleasure to deal with Ian Wyre and Capital BMW's Service Department. Always prompt and courteous, Ian makes it easy to be a repeat customer. More

by shu04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Woodruff
November 04, 2020

Ian Wyre is an excellent service advisor and I've trusted his advice for more than 12 years all my BMW Cars. Capitol BMW has always given my car the best service possible. Thanks, More

by slim2478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

I had a ride quality issue come up when I decided to upgrade to aftermarket rims. The rim manufacturer Avant Garde needed a professional opinion from my local BMW dealership. Service Advisor Ian Wyre an More

by mauricioendara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gruen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2020

Ian Wyre provided fabulous customer service and was so helpful. He was very professional and addressed all my concerns. Thank you Ian and Capital Euro!! More

by Wendy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

Joe Trozzo was a Mercedes representative who took care of me and my BMW. His friendliness and professionalism made me feel more than welcome at Capital Euro. In our conversation, he was quick-witted and thou More

by Tkongpak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Trozzo
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