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BMW of Tallahassee - Service Center

Tallahassee, FL

4.7
535 Reviews

535 Reviews of BMW of Tallahassee - Service Center

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October 21, 2021

Ian has been my service rep for years. Always top notch service. Very friendly and keeps me informed of vehicles progress. More

by Starship11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2021

Jessica Carbaugh is great, she did the best to help me repair my car. Thank you very much Jessica. More

by Mahmod Darfil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2021

Ian W. Is the best for customer service in that shop. I recommended him for anyone want a good service here More

by Mopham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

Ian Wyer is a awesome service rep. He knows me by my first and treat me like part of the BMW family. More

by Dugans007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Christoph
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

Jessica Carbaugh is the BEST automotive service representative I have ever had the pleasure of dealing with. She was up front with the possibility of high cost of repairs. However, for the initial More

by nvertd1
Recommend Dealer
Yes
Employees Worked With
Jessica Carbaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

Love working with Kris every time I call he is on top of the job gets my car in communicates with me and makes sure I'm updated on my services More

by rickporter.porter8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Devaney
September 24, 2021

I had the pleasure of meeting and working with Kris DeVaney. He was very informative and transparent when it came to what kinds of service my car needed and he was able to fix every problem that it had More

by Marlee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris DeVaney
September 22, 2021

The worst service experience I have ever had! We do not have a BMW in my home town, so I made an appointment at our nearest location, Capitol BMW which is about 1 hour and 45 minutes away. My appointment t More

by Cstephens0424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jessica Carbaugh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

BMW of Tallahassee responded

Dear Cstephens0424, Thank you for taking the time to write your review and provide us with valuable feedback about your experience in our dealership. We always strive for our customers to have a great experience in our service department and we apologize that that wasn’t the case for you. We would welcome an opportunity to discuss your concerns with you and, to that end, I have been trying to reach you on the telephone, but have been unable to connect with you. Would you kindly contact me at the dealership on 850.574.3777 ext 3350 or email me at jgruen@crowncars.com at your earliest convenience please? Sincerely, Joe Gruen, Service Manager

September 20, 2021

Kris De Vaney, my service consultant was excellent. He explained every detail of the that was going to be done to my 528I. More

by Ralph Douglas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris De Vaney
Sep 20, 2021 -

Ralph Douglas responded

Kris De Vaney, my service consultant was excellent. Very professional and friendly.

September 20, 2021

Well, Kris Devaney is back at it, giving his all to helping his clients to get A+ service. He makes himself so accessible and gives you all the details needed to make an informed decision in getting y More

by amyptaff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris DeVaney
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