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BMW of Tallahassee

Tallahassee, FL

4.9
1,220 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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1485 Capital Circle NW

Tallahassee, FL

32303

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Showing 1,220 reviews

December 25, 2020

I had an emergency with my car, so I didn’t have an appointment. I briefly described the vehicle problem to Ian and he knew what needed to be repaired. Ian immediately took care of my problem the same More

by Awgalloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Ian Wyre is a great service consultant. Service was done in a short period of time and I was able to watch a video of my car inspection. My first service on my new BMW was excellent. More

by a.meintjies
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2020

Service stinks. Almost impossible to get your car fixed when you need it fixed. And they will not return your phone calls. You hear nothing until they send you a bill, no matter how many times you call and More

by Doug Hyden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian Wyre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

BMW of Tallahassee responded

Doug, Thank you for taking the time to write your review and provide us with valuable feedback about your experience in our dealership. We always strive for our customers to have a great experience in our service department and we apologize that that wasn’t the case for you. We would welcome an opportunity to discuss your concerns with you and, to that end, I have been trying to reach you on the telephone, but have been unable to connect with you. Would you kindly contact me at the dealership on 850.574.3777 ext 3030 or email me at lhead@crowncars.com.com at your earliest convenience please? Sincerely, Lorraine Head, Customer Experience Manager

December 07, 2020

Quite outstanding! Phil Holland was my service agent that helped me every step of the way while my car was at Capital Eurocars. He is every car owner’s dream to have on their side! The customer service provi More

by Kirsten Mcc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Holland
December 04, 2020

Excellent Service, Trey Purvis, provided! He went over and beyond in helping us to buy a new car! Definitely not only sold us a car, he sold us on his service, we will be back and will send people his way More

by Lshartzog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Purvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Terrance is a great sales person. From the very first moment he was taking excellent care of us. We got the X5 we were dreaming of and Terrance and the Team prepared our new X5 to perfection for pick-up. More

by Merlin
Recommend Dealer
Yes
Employees Worked With
December 02, 2020

I talked to Jacob Salomon at Capital BMW about my wants and needs in purchasing a new X3. He listened to me carefully and went to work to get me a great deal on a great vehicle. He was very attentive and More

by Charles
Recommend Dealer
Yes
Employees Worked With
Jacob Salomon
December 02, 2020

It was a great experience working with Ian Wyre. It was my first time going to this dealership for service on my car and he made me feel very welcomed. Had everything handled for me when I arrived. I am More

by marissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

It's always such a pleasure to deal with Ian Wyre and Capital BMW's Service Department. Always prompt and courteous, Ian makes it easy to be a repeat customer. More

by shu04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Wyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Woodruff
December 01, 2020

Michael Johnson did an excellent job showing me my first BMW and explaining the many features of the 2021 , 530i which I purchased. I highly recommend this salesman and dealership to anyone thinking of purc More

by deloresannpincus
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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